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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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This is my 1st time using a product like this. I will say it takes a bit of getting used to but so far I do like the potential
Finding what I was looking for was easy and checkout was simple.
The only con was the fact that in order to get the "perfect" shades of base and concealer you really need to know that before ordering.
Still a good experience shopping from Luminess.
Hey Rendari! Thanks for leaving your feedback with us! So happy to hear you have a positie experience! If you need help with shade matching, we have a makeup artist whose live on Facebook who can help color match you and go over the shades with you! We sent over her private link to you via email! Let us know if you have any questions or concerns! (:
LUMINESS has great products. I recommend them to anyone. Plus, you can save money if you check out their Sales.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
I wanted to order the promotion machine. *I put the order on but when it came to billing, it charges 20 more dollars right off the bat and $10 per month. I took a picture of the promotion that was sent to me via email. I called and someone called me back and figured out how to correct it. Also it seems it cost $50 for a refill. It took 1/4 of the bottle to cover my skin. I can not afford to pay huge amounts of money like that. It said 4 -6 drops...WRONG. Either the machine ate the product or I don;t know what I am doing. I'm 65 years old. I just don't think I can afford this nice product. $50 really. Sorry!
Hey Cynthia! Thanks for leaving your feedback with us! Looking at your order, it looks like you purchased our Breeze Duo trial system! Only 1 trial order per account is allowed unless its paid off so you only ordered one! We went ahead and resent the confirmation email to verify your order details - we will also follow up with you shortly to go over your order! (:
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it
Amazing love the deals! Great product for a great price!
We are so grateful to have customers like you and look forward to working with you again in the future!
Love this product, but I wish the individual components were replaceable. I only use the eye shadow, not the lipstick. Would be nice to not have to order the entire compact each time.
We are so happy to hear you are loving your Luminess Products!❤️
Not good yet, still learning. Can't get the makeup drops to come out it's just blowing sir
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation
The product is good. I have an airbrush system from before
Haven't tried my new Breeze yet.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
I love this product! The extra layer of moisture helps my dry skin look and feel better. Great if you have facial hair. Rubbing on liquid makeup makes the hair more obvious.
We are so happy to hear you are loving your Luminess Products!❤️
Hey Diane! If you have any questions, please feel free to reach out to us! We are always here to readily assist you! (:
Great! I have been wanting to get This makeup but just decided today, heck go for it!
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!
I bought it for my girlfriend for a Christmas gift because she needs to take less time in putting her makeup on.
YAY! We are so excited to hear more about her experience with our system. Spoiler alert: She's going to love it!
I can't go back to the previous page. That is a hassle. Otherwise it was a good experience.
Thanks for leaving your feedback with us! We definitely recommend using our website on a computer or laptop, or using our Luminess app on the Mobile app store to make any orders or adjustments. This will ensure all features are readily accessible and functioning properly as well as easy navigation. Sometimes, using a mobile browser on a device will condense all the information a website has that prevents certain functions to work. Let us know if you have any questions! We are here to help! (:
System very confusing cleaning needs more explanation How do you clean stylus?
My make up is too light so results are not that great
Hey Barbara! Thanks for leaving your feedback with us! Super simple to clean the Breeze system! Just using our cleaning solution or hot water into the system and spray - will break down any foundation residue and clean the system thoroughly! We also have a makeup artist on Facebook who goes over how to do this as well as how to videos on our website! It was a pleasure assisting you today! If you have any further question, don't hesitate to reach back out to us.
Your site is slow and not very reactive. Also, it is very confusing on which foundation to pick because you don't have the mystic shade 3.
Thanks for leaving your feedback with us! We definitely recommend using our website on a computer or laptop, or using our Luminess app on the Mobile app store to make any orders or adjustments. This will ensure all features are readily accessible and functioning properly as well as easy navigation. Sometimes, using a mobile browser on a device will condense all the information a website has that prevents certain functions to work. Let us know if you have any questions! We are here to help! (:
First time using this type of product. So far it's amazing
#NewBestieAlert! We promise you’ll love it! And we’re here for you if you have any questions once you receive your order. ❤️
So far I have only used this once since I do not wear makeup daily but when I put this on my skin looked flawless. Love this product!
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Excellent Service
Extremely Polite and helpful.
Thank you
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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Thank you so much for reviewing your experience and sharing the love! ❤