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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Nice presentation, can hardly wait to try the product.
I would like to see more variety in blush colors such as reds oranges purples pinks browns etc…. Thank you
Hey Michele! Thanks for leaving your feedback with us! We have many blush colors in the form of a compact or for airbrushing! We recommend checking out our Airbrush cosmetics under the "Airbrush" tab to look at all the available colors we have in stock you mightve missed. Let us know if you have any questions! We are here to help! (:
I am still learning. Everything looks to be as advertised.
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
I feel like the advertised price is a little deceiving once you get into it.
Pleasant, my order came early and I was very pleased with my purchase.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Can't wait to try! My hands don't work well, upgrated to Breeze hoping to maneuver easier as well as performing spray tans!
Hey Tawny! YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
It was delivered in a timely manner not like previous times
Thank you so much for reviewing your experience and sharing the love! ❤️
Choice on the foundation but not on any other color
Hey Sharon! Thanks for leaving your feedback with us! We have many choices AND shades to choose from when viewing our foundation! Our most popular foundation right now is our Silk and Rose 4-in-1 that is our customer favorites and ranges from shade 010-180! Check out our foundations tab on our website or Luminess app to see what we have available! (:
I do not really like it. Makes my skin tight and broke out
Hello Melissa, It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
I'm very disappointed in the product. It doesn't work with a darn. You have to refill the sprayer a million times just to get one small area covered. I'm not happy with the product at all. And want to cancel my future orders.
Hey Kristal! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
Love the Airbrush primer, spray and final seal.
Also, ordered the spray tan mist... will try it in later months.
We are so happy to hear you are loving your Luminess Products!❤️
It was wonderful & a great experience. I learned a great deal about Luminous and the products you have. I look forward and plan to buy new products in the next year. Thank you *******@yahoo.com
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!❤
Love the bright, shimmery colors. Being a dark color skin the eye shadow looks beautiful.
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
I have your previous version. Want to try the cordless one.
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
Reserving this response till after i use the product
Let us know if you have any questions! We’re here to help!
After receiving the product and reading the fine print, I see that if I keep the product I not only pay for the wand but I will have to pay $50 a month receiving a 3 month supply of make-up. I do not believe I use that much makeup, so I will probably return the product. I will be calling the company tomorrow.
Hey Paul! Thanks for leaving your feedback with us! The auto delivery is completely optional to the customer - this auto delivery sends out a 90 day supply of makeup thats valued at $170+ that you are getting discounted! We can definitely change the frequency for you if you feel it is delivering it too soon! A member of our team will contact you shortly to get you taken care of!
Selecting items was easy, you need to be careful you are not signing up for repeat deliveries.
You never get an email saying your order has been shipped. You always have to call for status and shipping information.
Hey Theresa! Thanks for leaving your feedback with us! Customers can select to opt in or out of the auto delivery upon viewing a product! After you place an order with us, it does take 1-2 business days for it to proces; once its shipped, we send an email out to you letting you know it has been shipped as well as the tracking number! This may have gotten to your spam or junk folders in your email and recommend checking that just in case. If you do not have this, you can always check the status of your order by putting your Order number in our "track your package" tab on our website and will show you all the shipping updates! Let us know if you have any questions or concerns! We are here to help! (:
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Easy to shop. I love the luminess product. I ordered a bottle of 50ml and I got 1/2 a bottle. I think that's a scam. I might just order from Amazon or ebay
It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.