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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I have not used the make up yet. I bought it to use for my stay in Florida coming up soon. I am a senior citizen and do not want the sun to damage my skin anymore than it already has been.
It was easy and painless. So far I have not had any issues!
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Luminess always delivers and does what they say. Love the products and the sales.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
It didn't work. At all. I charged the breeze and when I went to use it, I couldn't change the speed, no air blew out. It simply didn't work.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I hate being forced to write a review to move on
I thought that I would try this product while the price was right. My skin is very dry. When it didn't arrive by this weekend, I began to worry. I called Monday & spoke to Handel who helped me figure out that it was delivered & I should probably check with the apt. Office. It was actually in our mailbox & my husband informed me that HE forgot to pick up the mail Saturday! Whoops!
Hey Betty! Thanks for leaving your feedback with us! So glad to hear your package made it to you! We cant wait to hear more of your feedback soon! (:
Though I like the idea of this type of delivery, and the system works well, The makeup was very average and looks matte. As an older person, it made my skin look flat and powdered. I bought the 4:1 silk foundation.
Hey SW! Thanks for leaving your feedback with us! We're sorry to hear the system didn't work out for you! We would've love to have you try our Rose 4-in-1 foundation that is our customer favorites and may have worked best! We do see here you have been assisted by our previous representative and took good care of you! Let us know if you have any questions or concerns, we are here to help! (:
Although I'm experiencing some difficulty, I feel confident that I'll be able to learn how to usr the airbrush sistem.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Very friendly did work on payments for me was happy with that I did get the product but have not try it yet
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Staff was nice, but the produce was not like I thought. It does not cover my dark spots.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It amazingly goes on my skin an I enjoyed trying it out. I want to thank the on TV lady for doing such a good job showing how to apply the makeup.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I'm getting a hang of it but I think I ordered the wrong shade
Hey Brandi! Thanks for leaving your feedback with us! First time users tend to need more practice and thats okay! We recommend trying the shades out first to see if they match you, if they do not, we would be more than happy to send out a color match to you! (: Please let us know if you have any questions, we are always here to help! (:
The new airbrush works very nice. The foundation color match is pretty good. Unfortunately it comes off very easily because it's waterbase. I have alot of freckles and had to use alot of foundation to cover them. I need to use long lasting make-up.
Lots of products to choose from at a great price. Many colors to choose from.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
We are so happy to hear you are loving your Luminess Products!❤️
I talked with someone and they were helpful and ordered me a new airbrush gun.
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Has no problems ordering online. Will be a great Christmas gift for my girls.
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
Ordering was a breeze. Haven't tried it yet but perfect ordering
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
It was nice looking but I haven't started yet. So I can not say anything yet.
Let us know if you have any questions! We’re here to help!
Have not had a chance to use it yet. Will let you know when I do.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!