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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was quick easy and I received my order in a week. Ordering was so simple. I haven't opened my product yet but I definitely will this weekend for our family Christmas dinner
Hey D M! Thanks for leaving your feedback with us! It looks like our customer service team took good care of you by honoring the sale price from our website! Let us know if you need anything else! We are here to help!
I was very happy with shipment except I did not receive the plug in for the wall and it can't be used without it
Hey Lisa! Thanks for leaving your feedback with us! All Breeze airbrush systems come with the Breeze airbrush system and the charging cord only. You can use any adaptor you have in your household to charge the breeze, you can even charge the Breeze with a portable charger or on a computer! Please reach out to us if you have any questions, we are here to help! (:
Just love it I don't use it everyday but when I do it saves me time and I love that specially now at my age I don't have to go dig in for cosmetics I'm very satisfied with it.
We are so happy to hear you are loving your Luminess Products!❤️
Had to call customer service. They picked up right away and a very pleasant person helped me. But I haven't had a chance to open it and try it yet.
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
The delivery was made in a very reasonable amount of time. I have not tried the product yet.
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
I had a good experience with luminess their product are amazing i love my purchase thank you luminess loved it
We are happy to hear you had a positive experience with our company! We value your input and please know that we are always here to assist you if you need us
Have not used this product but think it may be a better makeup for me
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!
I got it,now have to wait to give to her Christmas day then I'll let you know ok
We are so grateful to have customers like you and look forward to working with you again in the future!
Quick shipping paid an extra 5 bucks for it. And the breeeze is pretty cool. It does spats though and u can feel the wet of the foundation being sprayed in ur face. Is that normal?
#BestDecisionEver! You’ll never go back to traditional application systems!
I received the product and don't like it. Does not live up to the claims at all
Hey April! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
We understand there is a learning curve for all beginners and encourage our customers to try our 7 day challenge and your routine will become extremely EASY! 95% of our customers get the hang of Airbrushing in the first 2 applications and the remaining 5% take up to 7 days. On average, our Luminess customers will take less time up to 60 seconds using airbrush products than regular powders or minerals! If you would like further assistance with our makeup artist Heather, you can schedule a 1-on-1 virtual appointment with her at this link: luminessbeautybar.as.me/schedule.php We look forward helping you achieve our flawless look!
I got my wife 1 awhile back, and she loves it, then to find out that my mom wanted 1, so of course I ordered my mom 1, and hopefully she will love it as much as my wife does!
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
Definitely fast shipping I have not tried product yet I cannot wait to experiment!
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!
The colors I received are the wrong shades, I am disappointed that I can't use the system until I get the right color which is RICH. How do I get the right shade (rich)
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Very easy. I got all I ordered and love it. The makeup is wonderful. And it last all day. And you didn't use much. Great product and great price!
Thank you so much for reviewing your experience and sharing the love! ❤
I started with the Luminess Air basic model and upgraded to the Breeze Duo. I enjoy it so much I bought one for my daughter for Christmas. I love that I can get a smooth look without touching my skin. I have no breakouts!
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Everything works great. The colors sent to me are perfect. Am enjoying the Breeze immensely.
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
I have bought the Breeze had to send back because it wasn't working. They shipped a new. Then that one stopped working, but no longer on warranty. Had to purchase again so I am waiting to see how it goes.
Hey Tami! Thanks for leaving your review with us! All airbrush systems do come with a one year warranty, so if something happens to the compressor or sprayer, we can replace it! We do recommend being on an active auto delivery, or in our basic membership for $6.99 that keeps the insurance for the system and discounts for future orders. We do have the necessary troubleshooting steps we go over with our customers and can be located on our website under the "How to/tutorial videos" Check them out and see if this works for your system! Let us know if you have any questions!(:
It was easy to purchase a product from this site.The price was good for the product. I was waiting for the eyeliner to cause panda eyes, but it did not.
We are so happy to hear you are loving your Luminess Products!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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