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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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CS rep was great and did exactly what I needed. Replaced my airbrush and gave instructions to return the broken one.
Wife loves the product and ease in applying her makeup. Should of did this sooner.
Easy and product arrived on time and on good condition
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Girlfriend loves its. Thank you. We will be buying more.
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
The machine did not work properly it would only work on the 2nd speed. I could not get it in the 1st speed or the clean mode. Called for return authorization, left my number on the call back list, I have been waiting three days so far, no call back. I'm not happy with customer service or the product
Hey Barb! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
First time customer, and it was perfect! Received everything quickly and safely packaged, and there were excellent sales! Loving the products, and downloaded the app for future use!
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
Looking for AM ignition lotion and the PM serum. It's been unavailable for months
Thanks for leaving your review with us! We are working hard to bring back our most loved products back in stock while also coming up with new products and accessories to fit the needs of our customers! We are SO delighted to hear you are loving our products and anxious to get these back. Holidays are coming up soon - we recommend keeping a look out on our website for any updates and changes!
Very good easy to understand we had no problems while ordering the product
Thank you for taking the time to review our product!
I love it and I would tell others about it. I will give it a 10
This warms our hearts! Thank you for being the best part of Luminess!
Haven't used it yet due to a family emergency. They were very kind and helped me to buy the kit without any future commitments.
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
I asked to stop the shipping before they sent and they refused. I'll be sending it back. My BF said he wanted to get it for me instead
Hey Dawn! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
This will take me a few times to get things right. But I have 30 days to decide if this is for me.
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Let us know if you have any questions! We’re here to help!
I just got it and I've only used it twice now. Today three people asked me if I'm using a foundation, but I don't wear Make-up so that was flattering. I will be buying a full size bottle.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I updated to the portable and it is fantastic I got both heads and have never been more pleased with a product
Hey Deena! Thanks for leaving your feedback with us! We resent you your confirmation email to ensure your order is inputted in. We definitely recommend using our website on a computer or laptop, or using our Luminess app on the Mobile app store to make any orders or adjustments. This will ensure all features are readily accessible and functioning properly as well as easy navigation. Sometimes, using a mobile browser on a device will condense all the information a website has that prevents certain functions to work. Let us know if you have any questions! We are here to help! (:
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Just fine, I'm looking forward to trying unit out, it's easier to use than I thought, I'd see the commercials and think, I don't know if I could do that but, I did it! And I'm proud of myself.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Just fine, I'm looking forward to trying unit out
Not sure I will keep it, not that easy to use. Think the foundation was so thick even after shaking it, to get it into the machine
Hey Edith! Thanks for leaving your feedback with us! We would love to go over your makeup questions for you! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
As described, ordered for a niece. She loves it. Has been asking for this since seen on TV
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
It is very difficult to describe my experience when all I did was key in information!
Hey Nancy! Let us know if you have any questions or concerns! We are always here to help! (:
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!