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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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All I could say is this product is absolutely amazing. It absolutely makes your skin look so beautiful without flaws. Whoa so youthful after you use it that it makes people think twice about your age. They always guess wrong and younger of course. You have got to try it for yourself. It will save you money and you will look fabulous once again!
I ordered this for a friend because if she uses her adress her stuff goes missing in her neighborhood.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
I received my package and the eye pallet was great, but the boxes of the lip samples were all damaged. The product in the boxes were all good except one. The obsession liquid lipstick was all dried out so bad that it was all cracked.
Hey Jane! Thanks for bringing this to our attention. We are happy we were able to get this resolved for you as quickly as possible by sending a replacement lipstick. Your order has been sent to shipping and a tracking number should be sent to your email shortly. Let us know if you need anything else!
I wish that since I am a Canadian that you would show in Canadian dollars instead of it being a complete surprise after accepting your payment options
Would have liked to just order and and make a flat payment... With no auto ship... And just order when I need more make up... I live on a farm and don't always wear makeup and don't need an auto ship... So you can turn that off right now... The website under my profile dhas no place to turn it of and no place to just pay it off.
Hey Deb! Thanks for leaving your feedback with us! Our airbrush systems are available to be purchased as trial systems or paid in full - this option can be chosen online! This also goes the same for the auto delivery - the auto delivery is completely optional and can be cancelled anytime. It looks like we reached out to you today to go over the terms and conditions of the 30 day trial - let us know if you have any questions - we are here to help! (:
I have not used this product yet- I had a procedure on one of my eyes and am not able to use makeup at this time
Hey Linda! Thanks for leaving your feedback with us! We completely understand and would love to offer further assistance on using our system! We have sent over an email to you to let you know of your trial period! Let us know if you have any questions, we are here to help!(:
I LOVE my Luminess! I was a bit skeptical that it would work as well as advertised, but it absolutely does! I may never use traditional foundation again!
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Easy than I thought / had seen the commercial for years / looked complicated
We are so happy to hear you are loving your Luminess Products!❤️
The box arrived the day before I left for the trip I am on now. Your timing is pressured and unnecessary.
Hey Joyce! All shipping time frames are stated throughout our website and at checkout, giving you the option to have the delivery be expedited or for standard shipping! It was a pleasure speaking with you today and will follow up with you once we extend your trial!
I received my unit and in only works on Speed II. No Speed I, and no cleaning mode will function. I sent an email 5 days ago and have not heard anything back yet. I didn't want to post a review yet until I received a new unit, but apparently I have to review it before I can get a response, to confirm I received it. As if my email doesn't confirm that. So, this is my review of my experience so far. I gave 1 star for a friendly website. 1 star for prompt shipping. 1 star for a clear instruction manual.
Hey Michelle! It looks like we have previously spoken to you in assisting with your system! We would love to answer any questions or concerns about our system you may have!We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Difficult to use and get the right look/coverage and uses more product in the tank than I want to invest. I thought it would be a lot more user friendly and it's not.
Hey JK! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! It looks like we just assisted you today with a color match! We also sent a link to our makeup artist on her Facebook Live - she goes over how to use the system and makeup along with her tips and tricks for great coverage! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
So far I've liked the product but I have to use much more product than described for an application.
Hey Nancy! We recommend using 4-8 drops to use all around! Each person is different and may need a little more or less. We went ahead and sent you a link to our makeup artists Facebook live - she can show you how to use the system, makeup, and her techniques for getting good coverage! Let us know if you have any more questions - we are here to help! (:
Finally got the bottles open. That wrapping is tough for an older woman. The 50 is still too light and 5-6 drops seem to empty before I get off one cheek. This morning it would not drop out of the bottle. I took the tip off to rinse it out And when I put it back on and tried to drop the liquid it popped off and poured on my dressing table.
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Quick and easy. I had no trouble at all on the site.
This warms our hearts! Thank you for being the best part of Luminess!
It's ok not sure my color but we shall see it's kinda sticky but I am new this I also have another package coming and I can't find it
Thanks for leaving your feedback with us! We do have a makeup artist here who can color match you in case those shades dont match that well! I have sent over a link via email to visit our makeup artist on her private Facebook live to learn her tips and tricks on applying our makeup and any questions you may have that she can help answer! Let us know if you have any questions - we are always here to help! (:
I called to order and learned about how to use the product.
I will try this weekend.
#NewBestieAlert! We promise you’ll love it! And we’re here for you if you have any questions once you receive your order. ❤️
It was not all there.
I'm missing the airbrush wand.
The other tip
And my free gift
Hey Malinda! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I will be returning the product by Friday 2/10 Thank you!
Thank you for this feedback and for being a valued customer!
I am on 30 trial with Luminess. I bought the Breeze and received starter kit. After reading instructions and charging the appliance; I was excited to try it. I've practiced my technique and developed an even result. I like that the makeup is light. However I didn't like the additional application to achieve a desired result. It did tend to settle in fine lines. Therefore I am disappointed with the result.
Hey Susanne! We would love to help guide you on how to use your system - if you are needing a different foundation with a different coverage, we would love to get you taken care of! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
1/26/23 I'm returning the products, not comfortable with the airbrush. Please cancel any membership!
Thanks
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️