On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
ARRIVED WITH OUT PARTS NEEDED TO USE SPRAY.MAKE UP.IT HAD A SHORT ELECTRIC WIRE W/ NO PLACE TO PLUG IT IN. WHAT WERE THEY THINKING.,JUST A PLOY TO BUY THE NEEDED PARTS? Should i send it back and cross off this as my make-up provider
It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
Always great, love this product has Great options!
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
I haven't had time to use it yet
I'm out of town and can't get to it yet
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Let us know if you have any questions! We’re here to help!
We are so happy to hear you are loving your Luminess Products!❤️
I tried the airbrush makeup for 2 days and it seems like I would have to use a whole lot of drops of makeup to get the desired look. This seems to be a much more costly than liquid foundation.
Hey Rhonda! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Would have preferred if describe the total amount and mounts per month to pay prior to getting to the end
Yes I would have preferred to know the monthly amounts and how many months and the total cost. I think there a individual that think they are getting it for the introductory price but don't realize the actual cost. It worth every penny.
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Would have preferred if describe the total amount and mounts per month to pay prior to getting to the end
Charging as we speak and waiting to try the product
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Not sure about it. Maybe sending it back, makes my face feel chalky, going to try one or two more times before I make a final decision.
Hey Michele! All trial orders come with a color match gurantee! If those foundations dont feel right - we have our Rose 4-in-1 foundation that is infused with our Bulgarian Rose water that hydrates your skin! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I am between light and medium and wanted to change my shade to light but couldn't. I received a phone call from Luminess and they changed my order. I felt a great connection with the representative and know I can call for help anytime I need it. Very Impressed with their customer service.
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
I am between light and medium and wanted to change my shade to light but couldn't.
Hopefully the dark matches skin color and not too lighting havent used it yet
Thanks for leaving your feedback with us! We do have a makeup artist here who can color match you in case those shades dont match that well! I have sent over a link via email to visit our makeup artist on her private Facebook live to learn her tips and tricks on applying our makeup and any questions you may have that she can help answer! Let us know if you have any questions - we are always here to help! (:
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
Hey Ana! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Haven't used it yet just got it have used this product in the past.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
I tried it but find it harder to use than anticipated. This will not work in my daily routine. Plan to return.
Hey Marcia! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
We don't know if the product is worth the price; but we'll try it for 30 days. The fine print pushes the total price to $200.
Hey XYZ! We definitely dont want the price to discourage you! Our customers LOVE us because we work with them - if price is a factor, we will gladly tailor a payment plan for you! (:
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Sandra! We would love to help you throughout your Luminess journey and start airbrushing again! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️