On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Not at this time….not at this time……….not at this time………………………………..
Let us know if you have any questions! We’re here to help!
I had such high expectations for this product. It absolutely eats up the makeup so fast so I have to stop and load more drops constantly. It's just nothing like the commercials. Initially the reservoir was leaking so they replaced that. Then I sent an email to cancel because I just wasn't happy about how much I had to keep adding makeup but of course it was too late to get my money back or return it and the lady suggested that I not press as hard on the pump but that didn't make a difference at all. What a waste of my time and money. I'm so disappointed. And they just keep charging me. I'm disappointed and furious. Don't waste your hard-earned money or precious time!
I love the new cordless wand style. But your makeup seems a little stickier than it used to be. I think you tried to do too much with the new makeup it should be just a simple basic cover nothing more. Maybe too much glycerin I think.
Hey Ginger! Thanks for leaving your feedback with us! We have changed our formula over the years to get that perfect shade and coverage that fits best with our customers. You may be applying excess foundation or reduce the drying time that may feel as if the foundation is sticky - we sent over a link on your email to view our makeup artist who can show you how to apply our makeup, tips and tricks on getting the best coverage, and techniques to get that flawless look! Let us know if you have any questions, we are here to help! (:
I haven't used/tried it yet. I have have watched some YouTube video… I'm not sure. Thinking of returning.
Hey Angela! We would love to help guide you on how to use the system and show you tips, tricks, and techniques by our makeup artist. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
We are so happy to hear you are loving your Luminess Products!❤️
Slightly confusing on the ordering part but otherwise content with experience
Hey Michelle! Thanks for leaving your feedback with us! All of our terms and conditions are stated throughout our website and the confirmation email sent to you after purchasing. These terms and conditions go over your order details, 30 day trial, installments and auto delivery. We went ahead and resent your confirmation email over to you! Let us know if you have any questions - we are here to help! (:
Thank you for leaving your review with us! Let us know how it turns out!❤️
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I need to get a different shade the one I got is way to pail and does not work at all.
Hey Theresa! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It was a good experience. I am happy with the ease of shopping.
Thank you so much for reviewing your experience and sharing the love! ❤
I'm so excited to try the product(s). I am a first timer and have seen the previous model and was impressed. But the portability of the new design along with the trial was a factor for me.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
The product shipped had all the correct products and I am excited to try it!
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
No chance to put it on been sick. So not had to use it yet
Service is good, but paying $36 for a 2 oz. Liquid make up bottle is exorbitant.
Hey Karen! Thanks for leaving your feedback with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Our price changes almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Dont forget - every $1 purchased, you earn 10 reward points that you can use at checkout!❤️
I checked on my order on Feb 02 because I had not received it yet. It was held up in a main USPS center in AZ since Jan 26 with no explanation. So, I've already lost time on my month trial I suppose because of the mail service, which doesn't make me happy. Just received it at my post office on Sat [Feb 4] & because of visitors & schedule over the wk.end, haven't had a chance to try it yet. Plan on doing so today or tomorrow [Mon or Tues]
Get back to me soon & I'll be able to let you know
Jill Madill
Hey Jill! Thanks for leaving your feedback with us! Your 30 day trial doesnt start until you receive your product! If you happen to need more time to use the product - let us know, we would be more than happy to assist you in a trial extension!
I just received my box on Saturday, February 4,2023. I carefully went through everything to make sure nothing was missing from my order. However, the above-mentioned $25 Gift Card was NOT in the package I received. I will be contacting Luminess Customer Service about this missing gift card. I will also be requesting an extension on my trial period since it took a while before I received my package.
Hey Laura! Thanks for leaving your feedback with us! It looks like your order arrived early than expected - how exciting! Your 30 day trial doesnt start until you receive it! The $25 gift card is a code located on the packing slip and/or sent to your email to redeem; if you do not see this code - we went ahead and sent over an email letting you know of your code! Let us know if you have any questions - we are here to help! (:
I picked a one time only purchase and, naturally, was signed upon for a year!
Hey Cindy! Thanks for leaving your feedback with us! It sounds like you are referring to the auto delivery! The auto delivery is completely optional to be enrolled in and can be cancelled anytime! Being on our membership provides many benefits such as: discounts on making, 90 day supply of makeup delivered at a discounted price, and insurance on the system! We sent over your order details for you to view that explains what you ordered and the terms and conditions! Let us know if you have any questions! (:
It's everything I've heard,,,,the Mrs loves it works great,,not too much time to apply,,it gets easier with each use
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
It's definitely something u have to practice. Practice makes perfect I've had for a week and I'm still learning what to use and I'm what order but I'm definitely liking it. U just need good lighting and patience
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!