On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy finding items! I was able to get exactly what I needed with a great deal!
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and happy to hear you had such an easy experience! We are happy you had a positive experience with us and look forward to servicing you again in the future!
I just got my Luminess today so haven't gotten a chance to use it yet, but can't wait til I do it looks so easy to use and makeup will go on evenly and flawlessly.
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Very good so far not tried product yet but will soon
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
I liked the cosmetics better than the spray stuff. I had to replace the nozzles like twice in a couple of months and it was just too much trouble. Now I wear the daily wear Estée Lauder foundation.
Hey Traci! So happy to hear you love our cosmetics! If you are having trouble with the airbrush stylus head - we have some troubleshooting videos on our website that shows how to care for your system and some troubleshooting steps to get your system working again! Please visit our website and click on "How-to Tutorial videos" to watch how to fix your system! Let us know if you have any questions, we are here to help! (:
I received my kit and have been playing with it for a couple of days now. I am inexperienced at airbrushimg so I am not sure of my matching up abilities and am learning slowly. I will make another review soon!
Hey Sheila! Thanks for leaving your review with us! We sent you our makeup artists information on how to use the system, how to apply the makeup, and their tips and tricks. They are AMAZING and cant wait to speak with you! Let us know if you have any questions! (:
Recieved my new air breeze 2, iv'e wanted the system for a few years now, I ordered it and told my amazing husband, He told me it was my Valentines gift from him. I had to wait a few day to figure it all out but it was so worth the wait. I love it. The color was a little too red for me so I need a couple shades liter.very easy to find what you and order
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Site is very easy to use, and found exactly what I was looking for.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Don't know how to smooth out the makeup over my wrinkles.
Hey Leslie! Thanks for leaving your review with us! We have available makeup artists on our Facebook page who would love to go over and demonstrate how to use the makeup and system and their tips and tricks for getting the coverage you want! We sent over their information to you via email - let us know if you need anything else! (:
I haven't used yet, but will this weekend-or shortly
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!
The shopping experience was easy, shipping was quick. I have not had a chance to try product, so I will update when I do.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Lovely product. Only came without instructions which would be very helpful :)
Thank you for taking the time to review our product! ❤️❤️❤️
I have had a luminess airbrush in the past and it quite working. So I decided to try it again. Love the product. It does a great job and it goes on with much less makeup making my face look a less "caked". I am about 10 years older so it differently helps with the wrinkles.
Thank you so much for reviewing your experience and sharing the love! ❤
Easy Breezey experience! Luminess has me glowing like my younger years. Compliments are many. Thank you Luminess.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Difficult to re order products online, had to call
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and special deals we are offering! We have many ways to find the products you are looking for such as the tool bar shown at the top right of the website or by clicking the icons available that are categorized by the makeup type. Let us know if you have any questions! We are here to help! (:
The device arrived on time. My wife is very pleased with it.
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
Excellent products, service, and delivery. I have sensitive skin and eyes and no issues with face and eye products
This warms our hearts! Thank you for being the best part of Luminess!
Didn't realize how expensive it was going to be Not satisfied with the purchase. I'm too old for this product
Hey Judith! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I absolutely love this, it covered up the age spots on my face so very well I couldn't ask for a better product.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for leaving your feedback with us! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine and preference - and would hate for these to go unnoticed! However, these additions are totally optional and can be looked at on our website anytime if you decide it may be for you! ❤️