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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was in the mail when I got home and I have not had a chance to try it yet
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
I got my luminescent two days ago used it today for first time It does not seem to cover that evenly but I might not be using it properly I am watching videos The foundation color is not right for me but I am hoping I can learn to use it
Hey Pam! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Easy to use, good coverage. I've used twice abs need to practice on blemish coverage and under eye. I'll view tutorials for this but am pleased so far
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
Very pleased with the ease and speed of the ordering process and receipt in timely manner. Started using product today.
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
I ordered from the website and all was good! I didn't need customer service at all and knew which products I wanted…easy!
This warms our hearts! Thank you for being the best part of Luminess!
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
I returned the starter kit. Additional products were more costly that my budget lows.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
This warms our hearts! Thank you for being the best part of Luminess!
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
So far it's not working, but I have to play around with it somemore to see why.
Hey Pamela! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Good,I'm having a little issue getting it all even but I'm working on it.I seen this on tv,TV, wanted to try it.I hope I can get the hang of it
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
One, it takes more than four drops drops to get the job done right. That's ok, however i see that you will need more product then stated. I don't like being under contract. The price is high. I do like the system its just noy for me.
Hey Lloyd! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I love the idea of it but the color is to dark on me and my face start getting greasy
Hey Yaritza!We have been recently trying to contact you over the past couple of weeks but was unable to reach you. It looks like you were assisted with a color match already! Please contact us back a good time to give you a call so we can resolve any further questions or concerns you may have! ❤️
Easy, fast, affordable! No hassle, no pressure, no problem!
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
I am in the process of setting up and using Luminess, so I'll provide a complete review shortly.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Thank you so much for reviewing your experience and sharing the love! ❤
A little awkward but I imagine will take time. I don't like how much pressure you need for the color to come out and it's awkward having to be plugged in with a short "leash"
Hey Kelsey! Thanks for leaving your review with us! We have a perfect solution - we have makeup artists who are available from 9-5 pm CST who can walk you through and demonstrate on how to use the system and makeup, and their tips and tricks! We sent their information out to your email - let us know if you have any questions - we are here to help throughout your Luminess journey! (:
I had issues with my sprayer and color, and Maria in CS took excellent care of me.
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kelly! Thanks for leaving your review with us! Upon looking at your order, the Tip-Top cleaning solution came with your order and was delivered on 2/21/23. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️