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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I need to try Luminess first - I will let you know about it as soon as I will be using it. Thanks
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
My order come in on time but the makeup shade don't match my skin an I'm having problems with the sprayer it don't spray right
Hey Linda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Very disappointed,,,very poor coverage…& I have perfect complexion. Expected more! I can return w/ instructions.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. We noticed you have been previously assisted and just wanted to follow up! Please contact us back and we would be happy to get you taken care of!❤️
I hope this stuff works I have really bad scars I just want my pretty back an I want to look beautiful for my husband he thinks I'm beautiful anyway but thank you...
Ok I got my lumpiness I love it it's so light on my skin...I should of got a little bit darker on the foundation u can still see my scars real bad so.,...
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Not sure yet how I like it is too soon to tell I will have to use it several more times.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
The make up is not spraying out, I attempted to use it 2/21/23 and it did not come out
Hey Phyllis! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Still trying to figure out how much to put in the hand held machine and figure out my color
Hey Patricia! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
We are so happy to hear you are loving your Luminess Products!❤️
I called after my first try and she suggested using the drops from the Love tube. I have tried once, but i still feel that the color is not right.
Hey Ruth! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Thanks so much for leaving your review with us! ❤️
8 drops does not even cover 1/10 of my face. The foundation concentrated too much in the initial area that was sprayed and finishes spraying so fast, it does not cover one-tenth of my face. Even when I add more foundation, it is very blotchy. I will try it for a few more days, but if the spray does not last, I will return it.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Alluring Lip & Eye Compact Case is used.
Mirror is dirty with prints & case is scratched.
Hey Kim! It looks like we've been trying to get a hold of you for a couple of weeks now but unable to reach you. We would love to get that item replaced for you -. Please contact us back and we would be happy to get you taken care of!❤️
To many sales pitches. If it works then it will be ok.
I got my airbrush machine in the mail and I was so excited to open it up and try it out after charging it for 4 hours 4 1/2 hours I tried to use it and Eric came out of it but when I pulled the trigger no Foundation came out so I'm thinking well great so I kept trying used a half a bottle of foundation trying to get this thing to work and it still never worked so hopefully they'll do something about it
Hey Tracy! We are so happy we got you taken care of today! We are sending out a replacement and a replacement foundation at no cost for you! We sent over your order details for you as well! Please let us know if you have any further questions or concerns, we are here to help! (:
Seems it uses much more than 6-8 drops for entire face, let alone the next. Somewhat disappointed in that
Hey Patricia! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Was told 7 to 10 days and it took over three weeks.
Hey Kelly! It was a pleasure assisting you today! We are so happy we were able to tailor a payment plan for you and troubleshoot your device! Please note that we do have available troubleshooting steps offered on our website for you to view anytime in case you need visual guidance for the airbrush system. Let us know if you need anything else, we are here to help! (:
I tried it once and it looked nice, but it made my face look very dry. It also didn't cover my darker areas on my cheek. I'm going to try it again and I may need a darker version. It does take a lot of work with the cleaning, however I think that should improve tremendously when I'm not having to read the instructions along with every step.
Hey Renee! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Good experience and satisfy customer. Will recommend to others
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
Thank you for this feedback and for being a valued customer!
Quick, easy, and convenient! Can't wait to receive it!
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Sara! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️