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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It took a week to reach me. After I received it, I tried it for a couple of days in different situations and did not like the look of the coverage. Easy to purchase, though.
So far so good! Smooth and lightweight It came fast and I like the color match my skin fairly well and it seems doing pretty much the whole day and I swear at my job quite a bit and it did not come off.
Thank you for leaving your review with us! Let us know how it turns out!❤️
Color match was easy, the primer is also incredible.
Thank you for taking the time to review our product! ❤️❤️❤️
Pretty easy to use. Coverage was okay, got a little cakey in my dry areas, I'll try another primer next time.
TYSM for sharing your experience! ❤️
Easy and quick without having to talk to anyone.I recieved my order promptly as promised. I'm pleased with the product and it's easy application.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Fast shipping and the product is great! I love the coverage and the airbrush look. I don't feel like I'm wearing any makeup and that's a plus.
We are so happy to hear you are loving your Luminess Products!❤️
It did not absorb or apply well to my skin. Casey. Also the concealer looked dry and emphasized my wrinkles brushes were ok, nothing special.
Hello Wendy! We'd love to look into your feedback and make sure your account is taken care of. A member of our team will contact you shortly!
It doesn't cover as nicely as it is advertised. I may have the wrong shade.
Hello Alison! Thank you for leaving your feedback with us! We would love to help you with this, all of our airbrush trials have a 100% color match guarantee, we will contact you shortly to fix this together!
The shade doesn't work well and caused big red spots
It was easy to order and I get a 14 day free trial which was nice, haven't had a chance to try it yet but plan on it tomorrow
You are going to be enjoying the amazing results that you get with your LUMINESS! Let us know if you need anything throughout your Luminess journey!
I started a 14 Day Free Trial with this company and they were quick to send out the items and start the trial. However, now that I'm not satisfied with their products and I want to cancel my trial, I cannot get in touch with ANYONE. I've attempted calling, emailing, and chatting. I'm not getting the opportunity to cancel my trial and if I am charged, I will take action in regards to theft. This is outrageous.
Easy to understand.a lot to read. Concerned about ease of use and convenient of use.
Thank you so much for reviewing your experience and sharing the love! ❤
Have used luminess once so far and it has been great gonna try it again today
Thank you so much for reviewing your experience and sharing the love! ❤
We are thrilled to hear how much you are enjoying your Luminess products! ❤
Surprisingly good coverage lightweight and easy to use. Has cut my makeup time in half great for qui
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Being a customer about 3 or 4 years ago, I thought would be simple, I could just order same shades (names), ordered before, but it was not a simple process.
Hi Yvonne! We are committed to providing world-class service and we would like to make things right. A member of our team will contact you shortly!
Ar the xompletion of my order the color set I selwcted was not confirmed
The foundation is great and my order came fast! It goes on smooth and last most of rhe day!
Thank you for taking the time to review our product!
Not enough coverage. Applied both hydrator and airbrush foundation and couldn't get a smooth coverage. There were lots of lines. I shook both botttles and sprayed brush. Then applied to my face in a buffing motion. I just couldn't get it
Received my order fast. I absolutely love it. It's the best foundation I've ever used in my 54 years. Easy to use and very natural looking.
We are overjoyed to learn that you enjoy using your Luminess products.❤
This product is absolutely amazing. It is smooth and silky, lightweight, and the coverage is fantastic while making me look natural. My face absolutely glows I am in love!
This warms our hearts! Thank you for being the best part of Luminess!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Courtney! We would love to investigate your feedback further and make sure your account is taken care of! A member of our team will contact you shortly.