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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I like the coverage, but won't last long, the bottle should be bigger for the price I paid.
Ordered airbrush spray can foundation and didn't work for me. Doesn't set even with powder and basically melts off. So bummed.
Hi Gricel! Thanks for leaving your feedback with us! We would love to assist you further in this, one of our representatives will contact you shortly to help you with this!
The product is advertised well and I love luminess products
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️
I called to verify I was not on the auto renew plan and it was handled quickly. Thank you, I do not wish to receive more at this time.
Let us know if you have any questions! We’re here to help!
I'm not to found of the spray fondation. I would like to return
Debating one returning or keeping. Just not what I expected.
The application is really nice! I thought it might be a little to fussy with 3 steps to apply but it's so quick and easy and I love the look!
Thanks so much for leaving your review with us! ❤️
Came Very fast haven't tried it yet but can't wait and super excited
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
It took 3 weeks from the time I ordered the make up. Wrong color so I will need to exchange. Hopefully the exchange doesn't take as long.
Hi Shannon! Thank you so much for leaving your feedback with us! We would love to further assist you in this, one of our representatives will contact you shortly, so we can fix this together!
Got in timely manner. Color matches well and blends well. Very let down by length of lasting. This is not holding even half day to lunch of an office job. I even tried setting powder and setting spray and didn't do much. For price I was expecting more.
Hi Sarah! Thank you so much for leaving your feedback with us! We would love to further assist you in this, one of our representatives will contact you shortly, so we can fix this together!
The representative that I spoke to understood my call and made the necessary suggestions without hassling me. Was both professional and friendly throughout the entire call. He represented Luminess very well!
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
I received the spray bottles and brush. The application is messy. I had to clean my sink afterwards. The quality is good though. The coverage is good, it doesn't look caked on. It looks very natural. Its overall a good product.
Thank you for sharing your feedback! We do our best to make our products as efficient as possible! Even so, with practice and proper technique, you can most certainly have all the spray land on the brush!
I WOULD LIKE TO EXCHANGE FOR A DIFFERENT COLOR, BUT HAVE NOT HAD A CHANCE
TO GET THRU TO CUSTOMER SERVICE FOR THE RETURN.
Loved the colors and the products they are good quality and I am excited to gift this for Christmas to one of my daughters!
We are overjoyed to learn that you enjoy using your Luminess products.❤
Love the way it looks and feels on my 54 year old face. Minimizes wrinkles and glowy but not oily all day!
We are thrilled to hear how much you are enjoying your Luminess products! ❤
I ordered the product and what they sent me I do not like when I put it on my face it don't look natural it feels rough and I'm returning it I do not want it
This is the hands down best coverage foundation that I have ever used!
We are thrilled to hear how much you are enjoying your Luminess products! ❤
This is the best makeup I've ever used, it's very easy and not cakey, Would definitely recommend to friends and family.
We are overjoyed to learn that you enjoy using your Luminess products.❤
I am enjoying wearing this product. The coverage is great. It's so light not heavy and thick. You don't need a lot of product to get the results u desire.
Thank you for taking the time to review our product! ❤️❤️❤️
The colors are very off and I am not excited about calling to get them replaced or exchanged. The spray foundation is too white and hazy and the liquid foundation is very red. And my Luminese Air hasn't been working as well as it used to. It's just such a hassle to remember to make time to call during business hours.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
TYSM for sharing your experience! ❤️