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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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62,344 reviews

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California
1 review
0 helpful votes
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Amazing
October 27, 2023

I love it especially the fact that it's messy free and very flawless on my skin.

Date of experience: October 27, 2023
Colorado
1 review
0 helpful votes
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Honestly amazed
October 27, 2023

I was incredibly skeptical about this product and wow I am blown away! I bought this on whim after my sister told me about it and I kept seeing it on Instagram. I had very low hopes because foundation is never just silky smooth on my face - and while I don't have deep set wrinkles yet at 37 I constantly have dry spots! I didn't want to try a new product and be disappointed yet again (even with their satisfaction guarantee!) but I am getting married this month and it was a last ditch effort to find something that would make me feel flawless on the day. And this DELIVERED. I absolutely love the primer, the way it smooths across the skin and seems to sink in is amazing - and so it's no wonder their light as air foundation just seems to float on the top - and yet somehow never budge!? - and it just looks like my skin but without any discoloration and just illuminated from within! I did end up buying another color in a lighter shade - my first shade looked perfect initially but seemed to darken by the end of the day and I noted a difference between my neck and face. The lighter color has really helped blend that out and now I have a color for my skin during summer months when I'm a little darker overall! Really, really impressed and worth every penny in my opinion. Just can't say enough good things about Luminess!

Date of experience: October 27, 2023
Pennsylvania
1 review
0 helpful votes
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Fast delivery. Received all that was promoted. Thought there would be more for skin care but everything must be bought separately.

Date of experience: October 27, 2023
Nevada
1 review
0 helpful votes
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I've been ordering for a while now!
October 27, 2023
Updated review

A very nice line or airbrush makeup. It's easy to apply and I can even do my brows now! I like the blush because a little goes a long way. I try not to layer the makeup too much so I just adjust the layers and take it slow!

Date of experience: October 26, 2023

I am really enjoying the quality of the products!
October 20, 2022
Previous review

I am really enjoying the quality of the products! I have the airbrush system I use for my fave and even for my brows. I love the look I get with Luminess!

Date of experience: October 20, 2022
North Dakota
1 review
0 helpful votes
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Unused
October 27, 2023

I received my items, but I have not yet used them.

Date of experience: October 26, 2023
District of Columbia
1 review
0 helpful votes
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Lumpiness Spray Foundation
October 27, 2023

I received the order and all I can say is that I'm very satisfied with the product and will continue to order from this site.

Date of experience: October 26, 2023
Georgia
1 review
1 helpful vote
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This is a another scam
November 19, 2023

This is the worst customer service ever! Was on hold for ever and no call back.
Now I can't log in because it doesn't recognize my email.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2023
Delight T. Luminess Rep
over a year old

Hey Pamela! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️

Oregon
2 reviews
0 helpful votes
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Does not last long
November 19, 2023

Thin coverage and wear does not last long enough. Seem to wipe off on my clothing

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2023
Delight T. Luminess Rep
over a year old

Hey Sherri! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Oklahoma
1 review
0 helpful votes
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I got the wrong shade
October 27, 2023

It's amazing make up, I just picked the wrong shade.

Date of experience: October 26, 2023
Florida
1 review
0 helpful votes
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My order
November 18, 2023

Delivery was fine. Color does not match. Do not like ordering before I can see the product so I will not order again.
Thank you.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2023
Delight T. Luminess Rep
over a year old

Hey Barbara! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️

Georgia
1 review
0 helpful votes
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Lumpiness airbrush
October 26, 2023

Very easy to apply and use. The brush is a MUST have, although it COULD be a little softer. Otherwise, I love the feel of the makeup and would buy again.

Date of experience: October 26, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

New York
2 reviews
0 helpful votes
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Great make up
October 26, 2023

Love the color perfect match. Referred my sister to try it. It's really the best makeup I've tried in long time.

Date of experience: October 26, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for reviewing your experience and sharing the love! Let us know if you need anything throughout your Luminess journey!❤️

Virginia
1 review
0 helpful votes
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Never received order
November 18, 2023

I have Never received my order. I will review after I get it.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2023
Delight T. Luminess Rep
over a year old

Hey Vada! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️

Illinois
1 review
0 helpful votes
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Color doesnt work. Too Orange
November 18, 2023

The Color is too orange and doesn't work for me.

I like the coverage but I would like a color that works.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2023
Delight T. Luminess Rep
over a year old

Hey Deanna! We recently tried to contact you but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Alabama
1 review
0 helpful votes
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Color is too yellow
November 18, 2023

I love the primer, brush and coverage however the color is too yellow.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2023
Delight T. Luminess Rep
over a year old

Hey Cheryl! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Iowa
1 review
0 helpful votes
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Not what I expected.
November 2, 2023

Waste alot by spraying on the brush. Unhappy with amount needed for minimum coverage. I do not wish for anymore of this product. Want to cancel.

Date of experience: October 25, 2023
Oklahoma
1 review
0 helpful votes
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Luminess
October 26, 2023

Fast and easy. I wish I would have picked a lighter shade but the one I chose will work for now. Stays in real nice

Date of experience: October 25, 2023
Delight T. Luminess Rep
over a year old

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!❤️❤️

Arkansas
1 review
0 helpful votes
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Simply Luminess!
October 26, 2023

My skin has gotten so sensitive over the years that I have not been able to use any foundation, including my most favorite ones, without my face itching or breaking out in rashes. I finally decided to give Luminess a try and waited to feel the irritation - that never came! I got the full coverage which acts more like medium coverage but that is okay. The product was easy to apply, felt so lightweight on my skin, and looked beautiful! I'm so happy I don't have to give up on wearing makeup, and Luminess may be the only product I'll be using here on out.

Date of experience: October 25, 2023
Delight T. Luminess Rep
over a year old

This warms our hearts! Thank you for being the best part of Luminess! We appreciate you taking the time to review our product, please let us know if you need anything throughout your Luminess journey!❤️

Ohio
1 review
0 helpful votes
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Coverage
October 26, 2023

The coverage feels weightless, but also doesn't cover blemishes and discoloration well. It's almost too lightweight.

Date of experience: October 25, 2023
Delight T. Luminess Rep
over a year old

Hello Lori! The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish – our foundation does it all. We absolutely want you to have a great experience here at Luminess and recommend consulting with our Beauty experts to give the product a second chance, so you can use our amazing tips and tricks applying the Spray Foundation. Here is the link: https://www.facebook.com/groups/luminesslive ❤️❤️❤️

Ohio
1 review
0 helpful votes
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Products
November 18, 2023

Ordering was easy but I wish I'd been given 30 days instead of 14 to review the products. I don't wear makeup up every day so when I finally got around to trying it I really didn't like it. The eye makeup wasn't bad but the primer, base and finisher were cakey and didn't go on evenly. It was the right shade or at least close to it but it is a take it or leave it kind of thing. I'll keep it but I won't buy it again. I might try other stuff. Who knows?

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 25, 2023
Delight T. Luminess Rep
over a year old

We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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