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The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
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I love it especially the fact that it's messy free and very flawless on my skin.
I was incredibly skeptical about this product and wow I am blown away! I bought this on whim after my sister told me about it and I kept seeing it on Instagram. I had very low hopes because foundation is never just silky smooth on my face - and while I don't have deep set wrinkles yet at 37 I constantly have dry spots! I didn't want to try a new product and be disappointed yet again (even with their satisfaction guarantee!) but I am getting married this month and it was a last ditch effort to find something that would make me feel flawless on the day. And this DELIVERED. I absolutely love the primer, the way it smooths across the skin and seems to sink in is amazing - and so it's no wonder their light as air foundation just seems to float on the top - and yet somehow never budge!? - and it just looks like my skin but without any discoloration and just illuminated from within! I did end up buying another color in a lighter shade - my first shade looked perfect initially but seemed to darken by the end of the day and I noted a difference between my neck and face. The lighter color has really helped blend that out and now I have a color for my skin during summer months when I'm a little darker overall! Really, really impressed and worth every penny in my opinion. Just can't say enough good things about Luminess!
Fast delivery. Received all that was promoted. Thought there would be more for skin care but everything must be bought separately.
A very nice line or airbrush makeup. It's easy to apply and I can even do my brows now! I like the blush because a little goes a long way. I try not to layer the makeup too much so I just adjust the layers and take it slow!
I am really enjoying the quality of the products! I have the airbrush system I use for my fave and even for my brows. I love the look I get with Luminess!
I received the order and all I can say is that I'm very satisfied with the product and will continue to order from this site.
This is the worst customer service ever! Was on hold for ever and no call back.
Now I can't log in because it doesn't recognize my email.
Thin coverage and wear does not last long enough. Seem to wipe off on my clothing
Hey Sherri! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
It's amazing make up, I just picked the wrong shade.
Delivery was fine. Color does not match. Do not like ordering before I can see the product so I will not order again.
Thank you.
Hey Barbara! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️
Very easy to apply and use. The brush is a MUST have, although it COULD be a little softer. Otherwise, I love the feel of the makeup and would buy again.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Love the color perfect match. Referred my sister to try it. It's really the best makeup I've tried in long time.
Thank you so much for reviewing your experience and sharing the love! Let us know if you need anything throughout your Luminess journey!❤️
Hey Vada! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️
The Color is too orange and doesn't work for me.
I like the coverage but I would like a color that works.
Hey Deanna! We recently tried to contact you but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I love the primer, brush and coverage however the color is too yellow.
Hey Cheryl! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Waste alot by spraying on the brush. Unhappy with amount needed for minimum coverage. I do not wish for anymore of this product. Want to cancel.
Fast and easy. I wish I would have picked a lighter shade but the one I chose will work for now. Stays in real nice
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!❤️❤️
My skin has gotten so sensitive over the years that I have not been able to use any foundation, including my most favorite ones, without my face itching or breaking out in rashes. I finally decided to give Luminess a try and waited to feel the irritation - that never came! I got the full coverage which acts more like medium coverage but that is okay. The product was easy to apply, felt so lightweight on my skin, and looked beautiful! I'm so happy I don't have to give up on wearing makeup, and Luminess may be the only product I'll be using here on out.
This warms our hearts! Thank you for being the best part of Luminess! We appreciate you taking the time to review our product, please let us know if you need anything throughout your Luminess journey!❤️
The coverage feels weightless, but also doesn't cover blemishes and discoloration well. It's almost too lightweight.
Hello Lori! The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish – our foundation does it all. We absolutely want you to have a great experience here at Luminess and recommend consulting with our Beauty experts to give the product a second chance, so you can use our amazing tips and tricks applying the Spray Foundation. Here is the link: https://www.facebook.com/groups/luminesslive ❤️❤️❤️
Ordering was easy but I wish I'd been given 30 days instead of 14 to review the products. I don't wear makeup up every day so when I finally got around to trying it I really didn't like it. The eye makeup wasn't bad but the primer, base and finisher were cakey and didn't go on evenly. It was the right shade or at least close to it but it is a take it or leave it kind of thing. I'll keep it but I won't buy it again. I might try other stuff. Who knows?
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Answer: NOT worth it! The airbrush is fine but the hassle of auto delivery which I didn't realize was part of it is expensive and not worth it! I canceled and still owe per the "agreement"! Very expensive after all this!
Answer: If it is anything like trying to get the money they take from your bank account, after not receiving ANY products. All I can say good luck, this company is very scandalous, just research the name...
Answer: Hey Gloria! We would love to assist you into this matter! If one of the items are missing from your package - we recommend giving us a call so we can get this reshipped to you! Please contact our customer service team, we have available options to call, email, and live chat in! We are looking forward to hearing from you!
Answer: I absolutely noticed an immediate response to this product
Answer: I haven't use it yet. I only purchased the machine for special occasions
Answer: Ruddy complexions--yes (I have Rosacea and it covered the redness). Scarring--no (I have acne scars that were still very visible).
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


Hey Pamela! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️