On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Foundation settles in fine lines and creases. Coverage is ok but does not last more than a few hours and easily transfers.
Hey Courtney! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It's a nice product, but just not for me.
I prefer liquid makeup.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
I'd love to keep trying this to see if it was something I did or if it really isn't for me.
Hi Erika! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing. We sent you a link via email Let us know if you have any questions, we are here to help!
I would like to try a shade darker then what I ordered. I loved how it looked but it was a little too light.
I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! Please check your inbox for a message from us!
The printer goes on smooth. The coverage really for build. Need to assess color options as I think my color is hard to match.
I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! Please check your inbox for a message from us!
I received my products earlier than expected and the foundation is a match for my skin
We are so happy to hear you are loving your Luminess Products!❤️
I did not like the coverage. It was not what I expected. The ad gave a different perspective
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Good so far. Haven't had the product long enough to know if there is any issues or not
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
I haven't received my package so I can not rate it
Hey Heather! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It was a pleasure assisting you! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
The color I picked was perfect but want more colors! Great product
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
There only reason I ordered was because of the description listed. I was just interested to see what the hype was. The description was so exciting It made me want to try Lumpiness.
Thank you for leaving your review with us! Let us know how it turns out!❤️
I felt it was to dark. When spraying the brush it oversprays and is a little messy to clean up. If it was a closer color to my complexion I'd like the way it looks
Not to worry - all of our trials come with a color match guarantee! Please check your inbox for a message from us!
I hope I'm not disappointed with the coverage and I hope it last all day. I hate it when it fades after a few hours and my skin has uneven tone and texture.
I really love this product, it fits my skin tone perfect.
We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️
Easy to use and flawless makeup. Very light feeling, but yet great full coverage.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cosmetics Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for reviewing your experience and sharing the love! We are so happy to hear you are loving your Luminess Products. ❤️