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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Love the coverage and how easy it is to apply. The color however is a little too darker for my skin
I love the brush that comes with the duo. The hydrating spray feels really nice on my face. The foundation goes on very smoothly and is buildable, which was what I was looking for. I've never tried airbrush makeup and I am super impressed with it!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
This product does NOT stay on your face. It makes you look cakey. I do NOT recommend using this. Their ads are a joke just to get you to buy their product.
Hey Shelby! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️
It was not my shade and now I can't get nobody to return me my money and how to return the package
Hey Veronica! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
I have enjoyed this product. It is fast, easy to work with, covers great.
We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️
Hey Tracy! We recently tried to contact you, but were unable to reach you. We apologize for the inconvenience and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Only used it once so far but I liked it, feels very light.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It was very hard to pick a shade. My shade is too light but I can't figure out if I can exchange it.
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️
I love mine byt not sure if id rather have the other handheld system instead of the stylus
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
Good choices, need more product info... And instructions
Hey Carolin! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Good choices, need more product info...
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
The product itself is very nice but it just didn't seem to be any better than what I already use but I'm sure it works wonderfully for some folks. So, it was still during my trial 14 day period, I called to get return instructions and was astonished when they said I could keep it and I wouldn't be charged for it. What a great surprise! Very refreshing to deal with such great customer service.
Hey Lori, thank you for giving our product a chance, and thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Fast and easy. I just didn't the right color for me. I need to find right color.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
I contacted customer service to find out what I needed to do choose a lighter shade of foundation than originally selected and the customer service tech was very helpful and was able to take care of my issue quickly. Thanks Luminess!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
This is the first time I've tried Luminess and I'm sold! The coverage is spot on and the service has been excellent!
YAY! Thank you so much for taking the time to share your experience. We are so happy you are happy! ❤️❤️❤️
I purchasing you the aluminous air product with skepticism I didn't know whether it was going to work on my skin with my complexion but I'm happy to say that applying the application of makeup this way is lighter it looks nicer it lasts all day I'm happy I'll be ordering my makeup my blush my bronzer and anything else did you guys make that I can put in the machine to make my face look flawless it looks nice I don't look my age when I put on my makeup and I appreciate all the effort that you put into this product thank you
This warms our hearts! We are so happy to hear you are loving your Luminess Products, thank you for being the best part of Luminess!❤️❤️❤️
You only really get 3 weeks and the product doesn't do what it's Claiming nor shows. The foundation is cakey not air brushed. Finished look is terrible and can't do whole face without it getting in your eyes and it's really cakey in the eyes. Not enough product for 30 days regardless. The extras I bought were so ugly. I want refund and send it back
Hey Heather! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It never arrived I received email asking me but no further response
Hey Natalie! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Quick and easy process. Excellent customer service. The problem was handled well.
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!❤️❤️
It's not as smooth as i hoped to be. It doesn't smooth my skin as I thought it would
Hey Lissette! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy to hear you are loving your Luminess Products! Kim, we have 100% color match guarantee, feel free to contact our Delight Customer Care Team at 1-888-793-7474 if you're not completely satisfied with the shade you have, we want you to love the look and feel of your foundation.❤️