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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I get to test product before buying. That's good. I like that! I haven't used it yet, but I appreciate being able to test the product
Thank you for leaving your review with us! Let us know how it turns out!❤️
Package arrives opened items present not damaged color is wrong i look orange. Have to mix to get color less orange. Equipment works fine just unsatifiex with color
Hi Mary! Not to worry - all of our trials come with a color match guarantee! A member of our team will contact you shortly to do a quick follow-up to ensure you are satisfied!
Hi Norma! We apologize for the confusion on our end. We're happy to see that your issue was quickly taken care of! Please let us know if there are any other questions or concerns we can help with!
Makeup doesn't cake up goes on well.will purchase more!
Thank you so much for reviewing your experience and sharing the love! ❤️
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
Good product. My skin looks really good. And very easy to removed.
We are so happy to hear you are loving your Luminess Products!❤️
There is too much yellow on the make up. It does not suit my skin color. The make up spray stains the bathroom sink =). I like the primer, make up setting spray and the make up brush.
My perfect shade was from Physicians Formula that became extinct. # 6438 Touch of Glow. If you are familiar with it. I cannot find them anymore that is why I am shopping for a new foundation.
How do I return the items?
Thank you.
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I love everything about my order. You can't even tell I have makeup on.
We are so happy to hear you are loving your Luminess Products!❤️
I'm fairly dark completed with red undertones. They just missed my shave all together.
Hi Sacia! Not to worry - all of our trials come with a color match guarantee! Please contact our Beauty Experts at (800)416-9981 and they will gladly assist you further.
Very impressed with this makeup! Seamless lightweight and great color match!
We are so happy to hear you are loving your Luminess Products!❤️
I really like it so far! It's the right shade and looks good! The shipping took a while. That's the only complaint so far.
TYSM for sharing your experience! ❤️
From Ordering to shipping is quick, easy and fast... Love this makeup It goes on good and it blends with your natural skin tone and it looks great. And if you have a problem you just call them and a representative will help you with fast results and they are very kind and so helpful
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
Product can quickly in the mail. Still have not used as of yet.
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
It was easy and perfect love the way it went on smoothly. Not heavy at all but still gave me full coverage.
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️❤️
Shopping was great! I think I finally found the makeup for me!
This warms our hearts! Thank you for being the best part of Luminess! Let us know if you need anything throughout your Luminess journey! ❤️❤️
I was unsure at first but I thought what the heck I've tried just about everything out there and to my surprise this product was amazing. I absolutely love it. It's light yet covers it's not cakey and I've gotten so many complaints on. If u haven't tried this u might want to it's amazing
This warms our hearts! Thank you for being the best part of Luminess! ❤️❤️
It didn't work well for me. I'm still trying to figure it out. It is not as easy to use and get the expected results. Also, the makeup color is not the right match for my skin. Hope I can make this work. It is the second time I have purchased from Luminess and I thought this particular sprayer would be a lot better, but I'm not having much luck getting better results.
Hey Susan! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Easy to order and fast. Love the product it goes on so easily never can't and looks flawless. New spray bottle foundations just spray on brush and apply. So easy to use.
YAY! We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️
My order was received just as expected. The color match was dead on, the product holds up to it's claims and I am pleased with the quality and look and feel of the product. I do not wear full face make up often, but this product is exactly as described! I will order again.
YAY! Thank you for taking the time to review our product, this warms our hearts! Thank you for being the best part of Luminess! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!