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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I know the color I have is not right, but changing the color will help with the issue I have. I have watched several videos on how to apply and no matter what I try it's not even and smooth. I am very disappointed, I was really hoping this would be the 1 that I loved.
I didn't open the product immediately: When I did the new sprayer works just like the old one: it doesn't spray.
I'm still trying to work with it. It's not what I thought it was and my skin is too dry for it.
Hi Laura! We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
Customer Service spoke good English, was easy to understand, and had good knowledge about the products and what I was calling in about.
So far I am still running on the current trail offer, but all went well with the initial order and delivery.
Thanks so much for leaving your review with us! ❤️
I had contacted Luminess about my color not matching and a replacement was sent
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
My package hadn't moved until days and Luminess reached out to me by email saying they saw it wasn't moving and they would take care of it. Sure enough I got it. Thank you Luminess.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
At first I didn't like the shade I then order a different color and it looks amazing.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Haven't tried it yet. It's a gift to receive during Hanukkah. Ask we again in a few weeks.
It's always hard to choose a color over a computer and I am not loving the color I ended up with. I also didn't want the silky finish but struggled to figure out to change it to matte.
Hi Kari!Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!
Unfortunately, this product was not a good fit for me. Choosing a color online and then receiving the color was not a good experience. I received a tan color that definitely was not my color. If I can attach a photo to this review, I will. But it was not a good fit at all. I am going to look into how to return this product. But thank you very much for allowing me too try your product.
Hi Sheila! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
My experience was great. I ordered two colors. This assured one would be correct. I mediates called to return the one that dint work. I was quickly told how to return so would only be charged for one.
Thank you for taking the time to review our product and for reviewing your experience! ❤️
Although I loved the results originally. I don't feel these products work for me. It seems to be drying out my skin or I am having some sort of reaction to the products.
Hi Taylor! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The eyelash curler didn't tuck it, Lashes, the face tool made my face feel very clean, and I like the cleanser of it
Thank you for taking the time to review our product! ❤️❤️❤️
Love how it feels on my face BUT the color was totally wrong, to lite n had an orange tint. Used 1 time just had no time to send back or call. I need a darker color mine was #40 to light. Disappointed I can't use it and to late to send back.
Hello Sheila! We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
Easy love the shades offered hopefully I got mine right and it won't look orange.
So far I like it, overall I'm not sure how my skin likes it. I've had a light breakout since trying it. I have a few more days with the makeup. It's definitely light, almost weightless. Has good buildable coverage.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
My order came as expected, no issues there. I am disappointed in the results after applying the makeup. I think I must stop trying new products as I am simply too old to have any beneficial results. My lines and wrinkles are too imbedded to benefit from these products.
Hi Patricia! We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
Very good service & prompt turn around time as well.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Color was very off. Would like to extend the trial with the correct shade.
Hello Suzanne! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jewell! We have some troubleshooting videos that you can view on how to do this process on our website or you can consult with our makeup artist to get a live troubleshooting step at this link: https://www.facebook.com/groups/luminesslive.