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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Still practicing with application. Not fond of the concealer it's too thick and chalky
I really like it! The coverage is really nice and stays on a long time.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It doesn't look very good and you can wipe it off if you just touch your face. I am returning
We would love to further investigate this so we can resolve this matter and get you taken care of! It looks like we are unable to locate your account with us. Please check your inbox for a DM from us! ❤️
I enjoy the air brush style of this foundation very much and that it is lightweight on my skin
We are thrilled to hear how much you are enjoying your Luminess products! ❤
It's very light and smooth. It doesn't make me sweat like usual foundation does.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The shade was a little to light and I can't figure out how to change it
Hey April! We recently tried to contact you, but were unable to reach you. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! Please contact us back, and we would be happy to get you taken care of!❤️
Not a fit for me. To thick and doesn't stay on long.
Hey Jessica! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Foundation color was too light and the billing methods are irritating.
Thank you so much for reviewing your experience, we are always looking for ways we can improve and are happy to have been able to provide you with a resolution. ❤️❤️
I first used this make up for my sister wedding and when I came out, everyone was in Aw, and said they thought I was the bride, because my make up was flawless.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Delivery was prompt within a week which is very good for free shipping! It was well-packaged and complete in an appropriately-sized box instead of rolling around in a giant box, like a lot of other companies do.
Thank you for the wonderful review!
Talk to someone and customer service three times and still nothing
Hi Ltanya! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Color is orange not true to the color match. Also appears to make my face look dry
Hey Tracy! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I really needed detailed instructions on how to use the system. I later found videos about how to apply the foundation but nothing on the blush, or possibility of mixing the two foundations that came with the set.
It took me awhile to realize that if I didn't feel moisture on my face, nothing was coming out. Needed to add more drops.
Hello Joanne! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I received my order quickly! I Love the smooth look of Luminess makeup. The air brush look is flawless. I'm 60 yrs old and it's the best makeup I have ever used. Matches great and it's light not cakey.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love it! This is my second order I got a lighter shade and I just love it, perfect for me.
Thank you for this feedback and for being a valued customer! ?
I have been using luminess for over 10 years and I absolutely love this make up. It is incredibly quick and easy to use and looks amazing! It is so light that you cannot feel it on your skin like other makeup! Mu skin is healthier and looks younger with this incredible makeup! I highly recommend it to everyone!
This warms our hearts! We are so happy to hear you are loving your Luminess Products, thank you for being the best part of Luminess! ❤️
As a career in the beauty industry of 25 years….I am in love with Luminess! Finally something that works
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The price is to high plus I really don't use foundation
Thanks for leaving your feedback with us! Our price changes almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Don't forget — every $1 purchased, you earn 10 reward points that you can use at checkout!❤️
I never received my free trial of the new Luminess product. I have had the older products for several years, and still use them.
Hello Carmen! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Virginia! We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️