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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Love how my skin looks like it's glowing, doesn't look thick
The product definitely makes my skin look nicer. I need a bronzer over it but it does make my skin seem more flawless
I am very impressed with the color match to my skin tone. Most foundations I try do not look like a natural skin tone or match mine so easily. Look and feels great when on! I'm actually very impressed and happy with it!
Thank you so much for reviewing your experience and sharing the love! ❤️
Luminess products certainly don't disappoint. I used it today and it looks great and feels great.
Thank you so much for reviewing your experience and sharing the love! ❤️
They never said that they're gonna charge you monthly if you keep the items, I thought they're offering me something on Black Friday's special and I got it, when I received it I saw the paper inside the package that says if you keep it you need to pay monthly, I don't need it and don't like it and I wanna send it back but I don't know how
Hey Sami! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Ordered it,didn't like it. Paid to have it returned plus tracking. They said they didn't have to issue a return because my reason wasn't a valid reason? Not liking something is the very reason to return it. Shady company.
Hey Dodie! We would love to investigate your feedback further and make sure your account is taken care of, if you can, please reach us at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday.❤️
This foundation goes on smooth, has good coverage, doesn't feel thick or cakey, & it lasts all day. I really like it!
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Not at this time. No issues so far………………………………………!
Thank you for leaving your review with us! Let us know how it turns out!❤️
At 42 with larger pores, I couldn't find a product that helped minimize the texture of my skin. I figured I'd try this after using many high end products that let me down. I'm overall happy with the lightweight feel of this, the coverage is decent, but it tends to wear off the end of my nose. I added the setting spray to my line up and it helps a little, but this is not sweat proof, nor all day wear.
Thank you so much for reviewing your experience and taking the time to review our product! ❤️❤️❤️
The foundation is too light for me, I did the face thing on there, and when I received it was way too light for me
Hey Anastacia! We recently tried to contact you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Would not order again nor recommend. Sadly the product was a sheer disappointment.
Hey Robin, thanks for sharing your experience, and we are glad to have been able to provide you with a resolution. Feel free to let us know if you need anything throughout your Luminess journey!
Great. Quick shipping. Great color match. I'm not a big foundation girlie, but this feels super light.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Color was too light so I would say the matching process didn't work well for me
Honestly it makes my fine lines and pores stand out.
We completely understand your makeup concerns. Any makeup may settle in lines or look cakey if proper dry time is not made, dehydrated skin, or the use of additional products. We absolutely want you to have a great experience here at Luminess and recommend consulting with our Beauty experts to give the product a second chance, so you can use our amazing tips and tricks applying the Airbrush Foundation. Here is the link: https://www.facebook.com/groups/luminesslive
It was very easy to order and pick out my makeup choices. It came pretty quickly and well packed! I downloaded the app and using it often.
We're glad you had an easy time shopping! Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
Hey Cindy! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
It was good. I have enjoyed the makeup. I will probably purchase again.
We are so happy to hear you are loving your Luminess Products!❤️
Very lightweight and excellent coverage. Loving this new foundation
We are so happy to hear you are loving your Luminess Products!❤️
The representative was very adept and kind in giving her suggestions.
Thank you so much for reviewing your experience and sharing the love! ❤️
Just okay. I really like the brush but the makeup isn't as great as I thought it would be. It is okay though.
Hello! We appreciate your feedback, as we are always looking for ways to improve! If you have any questions, feel free to message us directly. We’re here for you! 😊💖
This is my 2nd product I have the original First makeup air sprayer.
Superior product and will buy one for my sister soon.
Love how people ask me about how sheer coverage covers my faces imperfections
We're glad to have you as our customer and to see that you're enjoying Luminess products!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy to hear you are loving your Luminess Products!❤️