On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
As much as I wanted this to workout for me. I got more Spray on my bathroom counter. Then I did on the brush. I really wanted the airbrushed look, I didn't care much for the brush.
Love the product but not the right color can we see if we can get the right color
All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
I've never received this product yet you find it ok to ask my opinion
This is ridiculous and too expensive
I want my money back asap
This product did not disappoint! It has a flawless coverage! It has a wonderful texture. My skin feels and looks so nice!
This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
Very easy. No trouble at all. Timely delivery. Satisfied with product
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I receive a lot of compliments. People don't believe my true age. They describe me asking as beautiful.
If you want your customers to use your products, you should also include a first time sampling.Primer, foundation, blush and contour.Aftert three passes of foundation it still did not cover very light age spots.
Does not save time as you have to also clean it out after use.
The only thing I'm disappointed in is the shade I selected. I need something with pink under tones and maybe a shade lighter. Otherwise I think it's a good product. It was easy to use and felt good on my skin.
We have a 100% color match guarantee and want you to love the look and feel of your foundation! Please contact us at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday to further assist you as we tried to contact you however were not able to get a hold of you and left you a voicemail. ❤️❤️❤️
Never received my order. Not able to get a hold of anyone in cust service.
I think I love this product. I've only use this in low stress situations.
Ie. No sweating, so far, but I really do like this product!
Thank you for taking the time to review our product! ❤️❤️❤️
I like it so far.
My eyes are super sensitive so i cannot put much on my eyes but that's a me problem.
Thank you for taking the time to review our product! ❤️❤️❤️
I really like the makeup but think that I need to try a lighter color.
We are so happy to hear you are loving your Luminess Products!❤️
I purchased this for my sister in another state she has always used foundation and you can tell it's there. She is experimenting with the LUMINESS and she will keep me informed on how it is going. So far so good!
YAY! We are so excited to hear more about her experience with our product. Let us know if you need anything throughout your Luminess journey! ❤️❤️
Product was defective. The spray can on the foundation didn't spray and was broken.
Hey Kayla! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
We are so happy to hear you are loving your Luminess Products!❤️
Other than the color being a little light for my skin tone I absolutely loved this foundation. It's so easy to apply and really does look airbrushed. It reminds me of Dior airflash which I used to love but is now discontinued.
YAY! We are so happy to hear you are loving your Luminess Products!❤️
This works great for someone around the holidays on a budget or if you're not sure about for someone else
Thank you for taking the time to review our product! ❤️❤️❤️
Love the color blend covers just right and application was super easy with the apply brush
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I would like to return I don't like it's too light
Hello Deanna! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤ 🥰