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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Took forever to get to me I haven't tried it cause I bought something new
I love it and love the way it looks on my face! Very easy to apply and looks very natural
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
I am very sorry but I am sending the product back. I used the 8 drops and held it 4 fingers away from my face. I sprayed in a circular motion like the directions said. On my right side of my face I could feel moisture, on my left side, only warm air. I tried it several times and I said this is not for me. Thank you for letting me try it.
Hello Fern! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Glad I can try before I buy because I don't wear makeup everyday and I can reorder when I need to replenish.
Thank you for leaving your review with us! Let us know how it turns out!❤️
Wonderful,wonderful,wonderful,wonderful,wonderful,wonderful
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
You put me on hold way too long. Had to call many time.
Hello Pamela! We're sorry to hear about your recent experience. We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Product is more like chemicals than anything, wouldn't ever recommend. Canceled my order and they never processed it.
Received the products and started using them. I am enjoying them so far
Thanks so much for leaving your review with us! ❤️
I love the foundation extremely light but does the job. I don't usually wear a lot of makeup and I don't like the cakey feeling, but this foundation is awesome and great for everyday use.
Thank you for taking the time to review our product! Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I think the order took too long to get here and I was unhappy about that.
Hello Lorie! We apologize for the delay in receiving your package and assure you that it was an uncommon instance. We're happy to hear you have placed another order! Let us know if you need anything throughout your Luminess journey!💓
For almost a month. There's been no shipping update, no communication, nothing. I do not wish to continue with this. The company is awful.
Hello Kyndra! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
It is really hard to find a makeup online that matches your skin tone exactly because you cannot check in person. But luminess really made my skin so flawless and good coverage. I used a beauty blender which made the makeup so smooth and easy to apply and I was able to build up the coverage.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
I ordered my try before you buy on January 18th and I still have not received it as of the 5th of February.
Hello Melissa! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I would like to return the product half. Not used it but made a quick judgment Two purchase. That I necessarily don't need.
Hello Melody! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Have not used the product yet. Did receive my shipment. Will try this week
YAY! We are so excited to hear more about your experience with our product. Let us know if you have any questions once you receive it! ❤️
Haven't tried it yet! So excited really excited, can't wait
YAY! We are so excited to hear more about your experience with our product. Let us know if you need anything throughout your Luminess journey! ❤️❤️
I have 49 year old skin that has been well cared for over the last 10 plus years. I was hoping this would be a hydrating product but it settles in my very fine lines under the eyes as well as marionette lines. I used the primer and followed instructions but after several attempts perhaps the learning curve is too much? I regularly use a cc cream which looks glowing and blurs lines. I had very high hopes but this would be great on younger skin or someone with less balanced skin.
Hello Kristy! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Today was my first day to use Luminess. I am not totally comfortable with the process yet.
Thank you for taking the time to review our product! We would love to recommend that you check our Facebook lives with our beauty expert, Heather, so you can learn more about our product, tips, and tricks! https://www.facebook.com/groups/luminesslive ❤️❤️
Like the product but color match was off. Really hard to pick out my shade though.
Hello Allison! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heather, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️