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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I love how the foundation makes my face look natural. So far I am in love. Lets see how the rest of the days goes with the products
I like that you have 14 days to try it before you decide to buy. I've received it and am very happy with the products. Truly feels light yet the coverage really blends in flawlessly.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
So far I'm liking it. I've only used it twice. It seems to be pretty nice.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Contacted customer service to change my credit card information
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The airbrush makeup should feel light and go on smooth. Every other one I have tried has been like that except Luminess! Luminescent does not go on smooth and feels like chalk once on.
Definitely dissatisfied and will not purchase again.
Hey there! We invite you to consult with our beauty experts to learn more about our product who are on Facebook live and can answer any questions or show tutorials of the application process! You can find them at this link: https://www.facebook.com/groups/luminesslive 💖
I would definitely recommend this to anybody else who wants to try a new foundation
TYSM for sharing your experience! ❤️
I called cs to better understand the pricing of product and found that I would be charged a lot every month. I told her I couldn't afford that and wanted to cancel. She adjusted the price and frequency of when I would be required to pay it which helped
TYSM for reviewing your experience! We are always looking for ways we can improve! We really just would hate for you to miss out on any special limited time offers or great additions to your kit, but of course want to still keep it simple and easy! Keep in mind the add-ons are entirely optional, and you can always review all of the items in your cart and edit before and throughout checkout! Thank you for choosing Luminess! ❤️
I was pleasantly surprised! It went on smooth and blended with my skin very well.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I got a wrong color match the color I chose was different when it came so I'm left with a very dark look that i don't like
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
This was nice but not my shade to dark... Ii will most likely exchange this for a new Shade...
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
The makeup does not match my skin complexion. Thank you so much!
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
It was easy to apply, but it stained my face and was very hard to wash off.
Thank you for taking our call. Feel free to reach out to us if needed further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474.
This product is amazing! First time buying this and I love it!
TYSM for spreading the Luminess LOVE! ❤️
I love it. Easy application
Goes on smooth and flawless
Will definitely order again
We are so happy to hear you've been loving your Luminess products! Thanks for sharing your experience! 💞
I am not big into wearing makeup because everything makes me sweat even more. Plus I'm as a single parent I don't like to spend a lot when it come a to makeup. However, I liked the product very much. It was light on my skins and hide my blemishes nicely so if I decide to buy again I would go a shade lighter.
TYSM for sharing your experience! ❤️
It was very exciting to receive the product and use it as I have been seeing many good reviews of the product l. For me it didn't match my skin tone
Hi! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
I like the fact that it's very lightweight on your skin. And the coverage is perfect for me. The color matched perfectly as well. The only thing I would say I don't like is the wastage of the spray. I feel like you lose a good bit of the product.
Thanks for reviewing your experience! We are always looking for ways we can improve! ❤️ 🥰
I ordered from Facebook but when I registered on the LUMINESS site, my order was nowhere to be found. I had to call to find out where my order was because I was not given updates. Then when I'm sent the link for tracking, it does not automatically go to tracking, you still have to navigate the site to find tracking information.
It took about 12 days for the product to arrive so I have no idea if my trial started when I ordered or when I received it.
The make up is ok, the shade is a bit light to be for darker skin. Not sure if I'll order again
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I purchased my product. I was excited only to be let down because it was the wrong color. It made me look like Casper the Ghost
Hi Rebecca! We recently tried to call you but was unable to reach you. We would love to ensure your account is taken care of to your satisfaction! Please let us know a good time to give you a call back to go over your account details and any questions and concerns you may have!
We look forward to hearing back from you soon!
Luminess does not cover dark spots or other flaws. It looks like it's caked on your face. I will not be ordering it.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️