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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I like the foundation just need a lighter shade. It's easy and smooth to apply and I'll definitely reorder a different color/shade
Just amazing I have never had a foundation that matches soo well my skin tone.great job
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I'm truly impressed with how easy the application is and the coverage it offers without looking caked up. I don't wear makeup regularly but I find myself wanting to wear this daily! Pricey but now I'm hooked
This warms our hearts! Thank you for being the best part of Luminess! 🥰
A payment takeout of my account, left message to speak to someone, no call back.
Hello Julia! We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
Not an exact match but useable. I'm not sure if I would order again as I'm not much of a makeup person.
All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
The color was not a match for me@ all there were some areas in choosing that it was difficult for me to choose and it showed in the color choice NO A MATCH 😔
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
It doesn't seem like it covers unless you use a lot. I do not wish to keep it
Hey Katie! We have been recently trying to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
My experience was so awesome with the representative that called to check on everything. Thank you. The way you sis everything I endorse you everywhere I go. Thank you.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I hardly ever wear foundation cause I can never find a good one! I am 65 and have a few wrinkles here and there on my face. Most foundations sink into the lines
But Luminess did not! I was pleasantly surprised. Maybe the primer helped but whatever I was pleased!
Thanks!
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
It stays on and goes on lightweight. Faster delivery than expected.
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
Didn't receive the applicator brush. I called in and got one sent.
Glad to hear we were able to get that resolved for you. Let us know if you have any questions! We’re here to help! 😊
Very easy process when ordering. I like the makeup but trying to match my skin tone is a difficult. I don't wear makeup. Looking at the product it seems an easy application.
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
I feel the product is amazing. I don't feel.like I'm good at color matching online. I feel the color I got is too orange for me, but going to try it a few more times.
Hi Mahogany! We recently tried to call you but was unable to reach you. We would love to ensure your account is taken care of to your satisfaction! Please let us know a good time to give you a call back to go over your account details and any questions and concerns you may have!
We look forward to hearing back from you soon!
My original color wrong but the service rep was very nice and helped me to change the color
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I like the way luminess foundation smooths over my face, nice coverage in concealing darkening under eyes as well as full face coverage.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The experience of ordering it was simple enough, but the make up is too dark and I' trying to figure out how to return it before the 24 days are up.
Hey Crystal! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
Not crazy about spraying and missing the small brush. Makes a mess in bathroom.
We do our best to make our products as efficient as possible, but proper technique is definitely key to really avoid that overspray! So, with practice and proper technique, you can most certainly have all the spray land on the brush! We might exaggerate a bit the spray part on our ads for demonstration purposes! 😉 You can view how our Beauty experts apply and tips on applying here at this link, and even ask questions live to really focus in on the questions you have: https://www.facebook.com/groups/luminesslive
Lovely products but did not match my skin. It was too light for my skin. And when applying product it did not do a full coverage.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Everything was good but the color didn't blend like I seen in the advertisement. The shipment was fast.
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
The worst I want my money back it was to dark. It's not what I ask for.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊