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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It makes my skin so smooth and flawless I just love it! And it was a great price
This product is something amazing! I will most definitely order it again...so smooth, giving such a flawless and natural look. I LOVE IT! So glad I gave it a try!
We are so happy to hear you are loving your Luminess Products!❤️ This warms our hearts! Thank you for being the best part of Luminess! 🥰
Only reason I gave 3 is because my foundation color was off. Overall I like the kit. The brush sheds and becomes apart of your face. That can improve.
All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
Veil tinted moisturizer is not what I expected and I am disappointed with the product.
The makeup eraser spray came without the cloth and I used cotton pads instaed. The result was less than satisfactory. Again, disappointed.
Hey! We would love to investigate your feedback further! Please check your inbox for a DM from us! 💌
I am falling in love with the spray foundation! It is awesome!
Took 2 weeks to get my product, which is really slow in comparison being used to 2 to 4 days.
Hello Jordan! All standard delivery takes 1-2 business days to process and 5-7 business days for it to deliver. 😊
I took the quiz 3 times with the same information and my match was off each time. I finally mixed the 120 with 150 to get as close to my complexion as possible.
Thank you so much for reviewing your experience! Let us know if you need anything else throughout your Luminess journey!💓
I haven't used it to go out as yet. I will do so then give a full/complete review. Thanks.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
The foundation feels great, but did not match my skin tone. Which made me look pale.
Hey there! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Great! Efficient, and I received my order within a few days. My makeup is flawless on
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I filled out the survey and the color isn't good. It is too warm for me.
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Very good product, top quality. Consider two foundation, one for spring/summer and one for fall/winter. Because the skin lightens or darkens as season change.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Love the lightness it feels in my skin. Amazing coverage and so easy to use
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I really want to try another number, but this one didn't didn't. It was too late for My for me, but I was trying to wait to it. I don't know how to wait on it.
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Don't know yet I'm going to try if it's good. I'll keep it.
Wrong shade, i called to returned and they hung up on me. And they didn't call back.
Hi Mary! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I have used it briefly. I did not wear it all day though. It felt great on my skin.
Thank you for taking the time to review our product! ❤️❤️❤️
I am not happy with the samples received. The product does not have the quality that I would expect for such a costly product. I am further disappointed that my request to not send me the sample was not accepted. I literally clicked to cancel within seconds and no one respected my wishes. This is dishonest and I am very upset. Please issue me with a return label so that I can return the sample.
Hi! We have been recently trying to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I don't think I chose the right color but it does give great coverage.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️ 🥰
It goes on smoothly, and it doesn't take a long time to apply.
It makes me look natural. It is not flaky but it blends in and give you a natural look. When you use the spray on sealant it does not rub off.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The experience of try before you buy is what made me decide to try Liminess, I'm so happy I did! I love the flawless application and the primer is an added bonus for that airbrushed look. Very happy, will buy the bigger spray. Thank you
We are so happy to hear you are loving your Luminess Products!❤️
I called you see if I could get a different color and they sent it free of charge. The color 120 matches my skin tone much better. Only thing I don't like is airbrush goes everywhere.
We do our best to make our products as efficient as possible, but proper technique is definitely key to really avoid that overspray! So, with practice and proper technique, you can most certainly have all the spray land on the brush! We might exaggerate a bit the spray part on our ads for demonstration purposes! 😉 You can view how our Beauty experts apply and tips on applying here at this link, and even ask questions live to really focus in on the questions you have: https://www.facebook.com/groups/luminesslive
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️