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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The color was to light it made me look orange after waiting the long delivery time
It was a breeze no problems what so ever
I used both the primer and foundation and it's by far the best I've ever used. It doesn't even feel like you're wearing make-up :)
We are overjoyed to learn that you enjoy using your Luminess products.❤ 🥰
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
When I finally received it - it went on smoothly and flawlessly. Thought the color would be too dark but it was the perfect match.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love it! It covers yet it's so light! No more settling into my fine lines and wrinkles! Takes years off my appearance!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I wanted to like this product, but unfortunately I'm allergic to it. I want to return it for a full refund, but they don't make the return process easy.
Hey Lori! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I have place an order again because I can't find my color match.
Hello! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - please let us know if you want one of our Beauty experts to give you a call or for faster service you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST; alternatively, Customer service is available 24x7 via chat and email. 😊
Love the cool feeling after the spray. The makeup lasting all day.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Would like to return please! Return it please! NO I want to return
Thank you for taking our call and finding a solution together. Feel free to reach out to us if needed further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474.
We are so happy to hear you are loving your Luminess Products!❤️
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Coverage, but hate the residue it leaves on my counters. The coverage was great and I love the primer! Make sure to shake well or it will come out green.
We do our best to make our products as efficient as possible, but proper technique is definitely key to really avoid that overspray! So, with practice and proper technique, you can most certainly have all the spray land on the brush! We might exaggerate a bit the spray part on our ads for demonstration purposes! 😉 You can view how our Beauty experts apply and tips on applying here at this link, and even ask questions live to really focus in on the questions you have: https://www.facebook.com/groups/luminesslive
Unfortunately the shade was way off. I reached out to customer service and they resolved it quickly.
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
Nice product once I clean my face is hard to come out of my pores have to scrub face several times to get it out of my pores
Thank you so much for taking the time to share your experience. We are so happy you’re happy! And we recommend using a water based facial cleanser, as the product is also water based, and will better dissolve into this kind of cleaner.❤️❤️❤️
I picked a color a little bit too dark so I'm gonna have to wait till I get a tan to use it more but so far so good
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
I found my perfect match with Luminess! For years, I've struggled to find a foundation that actually sticks to my face when I'm sweaty or hot. Most foundations are oily it slides, and you look a mess after an hour out in the sun. This foundation actually does what it says, It's smooth and flawless. I'm definitely going to be a forever customer! Thank you!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Quick n Easy. Watch the tutorial.Flawless coverage. Perfect color match!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Because of the half truth, I had a lot of insufficient funds.caused me a problem
We are thrilled to hear how much you are enjoying your Luminess products! ❤
I ordered and received the wrong color. Spoke with a specialist who reordered for me and told me to keep the one that was incorrect. The next order i received was a perfect match. I've worn it twice. I've tried to wear a third time, however, there is now black stuff coming out when i spray. I make sure to shake well before each usage. Not sure why the black stuff was coming out my guess was the aerosol. But, now, my makeup is not wearable bc of this blackness oozing out.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊