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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Came fast and it's as described and I'm loving it
Foundation matched my skin color
Texture takes a little getting used to, could have gone a little darker.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Not working the way it said it would on the advertisement. It does not cover my blemishes like it showed in the ad. I would like to return the items
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Awesome service all the through the process. And the delivery was fast!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Unfortunately not for my combination skin. I felt my skin was too dry after applying it. Made me look a little older in my opinion.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
This is my second time purchasing this product. I absolutely love the product, it gives me an all day glow with a fresh look. This product is flawless; Luminess is the best hands down.
Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤
Order arrived quickly, however the shade was not complimentary. The color matching service didn't work for me. The band for the tone that I believe I was in was way off. I've purchased other foundations using this same system, but this "Air" purchase was a fail tbh.
We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
First color was too white, second color makes me look kind of orange. Sorry to say this product isn't for me. Please don't charge me & cancel any further orders.
The color is to dark I would like to get a lighter color. I will call you to get color change.
Thank you so much for reviewing your experience so far and sharing the love! We're excited to get that Color Match going for you! ❤ 🥰
Product works well I would surely order it again. I have ordered other things and I have always been pleased with everything. Thank you Luminess 😊
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Very easy but I wish you could take American Express or Visa credit cards
It gives that glass finish look, and light weight. The only cons is it doesn't give full coverage. Love it so far.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Color wasnt what I expected. Could figure out how to send back before the 14 day trial was over.
Like this product but my color was off. A tad too light and too yellow!
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
It's a really great product.i use it daily. It works so well I can skip concealer!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
My daughter uses LUMINESS. I used it at her house and fell in love with it. It went on perfect. I am 68 and it's perfect for me.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Love love love it! Need darker tint...too light.nice and light on face.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! Remember you can contact our Customer Service team at 888-793-7474 for help with a Color Match whenever you need it! ❤️❤️❤️
Ok so far. I will try the product & write a review when I use the product. I don't wear make up everyday.
Thank you so much for taking the time to share your experience so far. We are so happy you’re happy and cannot wait to hear more about your experience! ❤️❤️❤️
Don't like it! Coverage is terrible, and leaves skin wet looking,greasy! Doesn't stay on can wipe off easily with tissue! Cover girl works better!
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
First time user and I truly like the smoothness of how it feels on your skin, how it blends so well and it does not streak and it looks so natural.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I ordered the spray silk try before you buy foundation kit and was also sent the translusent powder as well.
So I guess you get charged for both. I don't like that it was added to my order and now I have to take my time to send it back or suck it up and pay for it.I did try it and the foundation is a little to dark in color but it is smooth and silky and is fixable but the powder is no different from the translucent powder I already use.
I will reorder the next lightest color but not the powder.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️