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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Love the coverage but color was to dark. Easy application. 👍
I was disappointed because the color is a little too dark(140). I need a shade lighter
Thank you for taking our call, we have sent the color match! We invite you to consult with our beauty experts to learn more about our product who are on Facebook live and can answer any questions or show tutorials of the application process! You can find them at this link: https://www.facebook.com/groups/luminesslive 💖
I'm impressed on the color match and coverage. I will definitely try other products
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
I received my order and do not like the product. It cakes on and flakes.
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Fast shipping. Great product. Happy customer. Will order again at some point.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The industry needs to realize people are mixed different races so our color and tone of our skin is different. I am mix Native American; Africa American and Caucasian. We are not all the same!
Although we have thousands of happy customers, we are unable to convert everyone, unfortunately your experience with the product was not the best, our goal is to make sure that using our products is successful that's why we have beauty experts to assist our customers, I do apologize for any inconvenience you had with LUMINESS. ❤️
The ordering process was simple and the delivery of product was quick.
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
The foundation has a very natural look, which is what I wanted. I'm going to use this for my wedding makeup! 😁
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Over all, I like it. It is light and airy and color is a good match. I have rosacea, so I wish it was a little heavier coverage
Hey there! The best thing about our foundations is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all. ❤️ We have many before and afters available through our Facebook, website, and YouTube page! We recommend checking out our amazing transformations using our products! You can also see a live demonstration of applying this product with our Beauty Experts at this link:https://www.facebook.com/groups/luminesslive
Makeup is great. Website needs to be more user friendly when using your rewards points. And more sales or discounts would be nice. But great products.
Wish the prices were on sale getting very expensive
Really great packaging and the primer and the make up glided well in my skin until I started feeling warm and itchy and it turned red. I have a lot of allergies and I'm not sure which ingredient caused my reaction.
I'm sure it's a great product it's just not for me. Thank you.
Although we have thousands of happy customers, we are unable to convert everyone, unfortunately your experience with the product was not the best, our goal is to make sure that using our products is successful that's why we have beauty experts to assist our customers, I do apologize for any inconvenience you had with LUMINESS. ❤️ We have sent a DM.
I found that the tiniest foundation bottles that were the more expensive bigger bottles were not worth the money. Ive had my foundation for a week and it is half gone. The cordless breeze is not a breeze. Its hard to work and uses more foundation then it should. I will be sending this product back
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
It was okay. Might be a little dark for my skin color. I would like to see more color options
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I don't like the fact that on a free trial you put a hold on my account for the total and it deducts it from my account
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Love the fact that it matches perfectly. I look forward to buying more products.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I had no issues with my first order. The only hard part I had was picking out my shade as I'm typically in between two shades, but I'm happy with what I received and will order again.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The shade wqas too light and so a shade darker Medium is being shipped out to me.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Service is good. Delivery timeframe is fair. Ability to match the product with my skin color failed.
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Color match is off from air brush and spray formula. Spray is not good for Oily skin..
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
The application and the Finished looked of these products are amazing i loved how light weight the make up feels as well with no worries of it transferring to clothing or any other material
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊