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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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After watching the videos and reading the reviews I really expected a product that would exceed my expectations and this product did not. The coverage was minimal and the color although they sent me 2 different ones was very orangey and not natural at all
I haven't tried it yet. I hope that it's a good investment if not returning.
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
This product was perfect and the perfect shade and consistency! Very light weight
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I absolutely love the ease of use of this product. Product goes on seamlessly and provides full coverage. The color matched my skin tone and is so quick and easy to use. So many brands make their products look like they are the best but, Luminess truly is the BEST! Am now a believer.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
This is a great product. It was just the wrong color for me. Need a darker tone. Need to know how to change color to order more. Will reach out to customer service.
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I'm still trying it out. Only used it once. It's just ok, so far. I'll review once I get the hang of it. Thank you.
TYSM for reviewing your experience! We are always looking for ways we can improve! We really just would hate for you to miss out on any special limited time offers or great additions to your kit, but of course want to still keep it simple and easy! Keep in mind the add-ons are entirely optional, and you can always review all of the items in your cart and edit before and throughout checkout! Thank you for choosing Luminess! ❤️
Just need a shade darker. Need to return. Will reorder. I am only not liking color choice.
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Didn't match my tone at all it makes me look dull(dead) if you will I have the airbrush machine as well it works wonderful but the brush on kit I just purchased not a keeper
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Very good 😊 Thank you! Love how it looks on. It covers the face perfectly
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Best makeup ever you barely have to wear any for full coverage feels like I'm wearing nothing on my skin and it has made my skin so much smoother the primer is amazing too
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
Easy, pleasant quick and professional.I was not disappointed
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I feel the shipping took awhile, once I got the product packaging was fine, as far as the product goes I'm kinda in between. I used the products as directed it blends well for the most part and looks very natural and lightweight, which I loved but around my nose it was very flaky, which is weird because it's a liquid but my nose was peeling.
We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
Thanks so much for choosing Luminess, and please reach back out to us anytime for assistance! We LOVE helping our customers throughout their Luminess journey!🥰
I don't like the makeup it dried my face out really bad and made my face peel
Hey Cora! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I didn't have any issues with my shopping but when the order arrived, I was having difficulty linking up the order with my account. I am currently having issues finding out to initiate a return because the shade ordered is lighter than my complexion.
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
OK so far I'm just nervous about the color matching my skin and coverage on my red spots. But it covers perfectly, and my skin looked awesome
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
Went online found the color I needed ordered it and received it promptly seamless transaction
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Lip Color was wretched and looked nothing like online. It went straight into the trash. 😡
Hello Denise! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It was great I would definitely use this product again. Thank you for the free trial.
We are so happy to hear you are loving your Luminess Products!❤️
The product is so much better than anything makeup I have used. The coverage is amazing!
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
I am so disappointed. I have tried to use the spray foundation, but it looks gummy on my face and my face looks orange. I wish it would have worked.
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Although we have thousands of happy customers, we are unable to convert everyone, unfortunately your experience with the product was not the best, our goal is to make sure that using our products is successful that's why we have beauty experts to assist our customers, I do apologize for any inconvenience you had with LUMINESS. ❤️