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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It instantly settled in my fine lines on my forehead. I will never use again.
I expected it to cover more and not bleed out with a little bit of sweat
Hey! We recognize makeup is unique, and we're definitely going for buildable layers with this product. Please keep in mind, the coverage, and the amount of product needed per application will depend on personal preference. Let us know if you have any further questions! We’re here to help! 😊
It's nice, but leaves a slight oily film on my skin. The product contains enough for a trial but there doesn't seem to have enough make up in the container to last awhile.
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
I ordered a trial sample and decided to keep the order and pay the full amount. However, a month later I was charged again. I called and was told I had signed up for an automatic delivery. I informed the representative that I had not and to cancel the otder. I was informed that the order could not be stopped and that I had to pay it. They have lost a customer.
Thank you for bringing this to our attention, we would be more than happy to work together and resolve this inconvenience, we are looking forward to hearing from you and hope you have a beautiful day!
I do not want to receive any more. I found the product made my skin hot and it did not last long in some areas
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Easy to order and the color match was perfect and fast delivery
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Fast shipping and this makeup feels so good on your skin! It's silky smooth and did not cause breakouts on my sensitive skin.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I'm loving the opportunity to try this product without having to hurt my budget! I've been hesitant because of the possibility it's not a good product for me and didn't want to waste the money. How can you say no a 14 day trial! So glad I decided to give it a go. Definitely going to go all in! Love this foundation!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
It's too early to review this product. I received it very late. Beyond the expected delivery that your give me. So I don't have a review right now on it
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I got the whole package. The foundation is light and it matched my color perfectly😄 I applied the primer first and then the foundation and OMG it looked flawless. It looked like I didn't even have makeup on. Nice and natural look. I love it so much. Thank luminess, ima continue to shop here😍
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
This product is not at all what it portrays to be. If you have pores it will not work.
We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
Thanks so much for choosing Luminess, and please reach back out to us anytime for assistance! We LOVE helping our customers throughout their Luminess journey!🥰
Definitely a excellent choice of luxury makeup for a diva. I enjoyed every day to apply make up with the fancy brush. Flawless..
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
Still trying it out right now when will my 14 day trial is up so I make sure moneys are available
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I love the concealer and make up, but was cancelled with no explanation.
Hello Fae, I noticed that you've already been in contact with one of our representatives who informed you that, unfortunately, the Nude Illusion Concealer has been discontinued. I do apologize for the inconvenience. Feel free to reach out to us if needed further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474.
I ordered the trial package, but the foundation and concealer were too light in color! In placing my trial order other products popped up, for interest. I thought I could check them for future orders, but I was charged for them. I like the primer, sealant, and the eraser. When I can get the correct color for my foundation, then I will order again. Perhaps if a color palette could be sent with the trial order, it would be easier to get the right color. The pictures don't do enough for women of color. I liked the feel of the foundation. I would also like the item that sprays the foundation, then use the brush to smooth it evenly!
I ordered the trial package, and other items popped up. I checked the ones I thought would be reserved if the trial package was satisfactory, but instead I was charged for all the other products that were sent. I thought these items would go in my cart until I made a decision. The foundation and concealer are too light. Before I order again I would need another color.
As I ordered the trial for the air spray makeup and it arrived on time, but the product didn't suit my skin and it didn't turn out as I expected for myself. I tried to contact them many times to let them know about the return within the 14 day trial period but they didn't respond and then I got a bill for $92 which I wasn't aware of. The pricing and trial period specifics were not clarified at all.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I got the incorrect color the first try
Second try is Perfectly matched with me!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The color of the airbrush spray is ok. However, the spray from the can is brutal! I have to use a bag to spray it because it's aerosol and the color get on EVERYTHING! Will not purchase again for this reason.
We do our best to make our products as efficient as possible, but proper technique is definitely key to really avoid that overspray! So, with practice and proper technique, you can most certainly have all the spray land on the brush! We might exaggerate a bit the spray part on our ads for demonstration purposes! 😉 You can view how our Beauty experts apply and tips on applying here at this link, and even ask questions live to really focus in on the questions you have: https://www.facebook.com/groups/luminesslive
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.