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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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So far, so good! Still in the trial period. I love the shade and how smooth the application is.
The product is great and the presentation is wonderful, just not for me... I did not like the airbrush system, I don't find myself comfortable using it, and the brush provided was a bit rough on my skin.
Hi Carla, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Some what pleased but still working on the how to apply the product
Hi Betty, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!🥰
My experience with y'all I never received my order for my free trial. Then I tried to reorder it and I still have not seen it. So I will like to cancel my prescription with y'all cuz I'm not paying for something that I have not yet received
Thank you for bringing this to our attention. We have resolved the issue. Please don't hesitate to reach out if you need any further assistance.
I'm disappointed it doesn't match my skin tone so it's hard to give a review.
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
Hi Nikki,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Good coverage and easy to use color wasn't quite right a little orange for me will send back for different color
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
Great product, very light on your skin, a little spray goes along way. Great coverage. I think I may have found my everyday foundation.
We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!💞
I have not been able to use it the products yet. As I just received them
Thank you for leaving your review with us! Let us know how it turns out!❤️
Blends in great. Perfect skin tome. My skin looks smooth and even
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💓
I like the LUMINESS foundation and primer set. It makes me look good. I also ordered the Velvet Veil, all three are great. I will buy again
We are delighted to hear our product is working for you! 💟
Almost all foundation does not sit on my face well and this one lays on my face perfectly! It doesn't look caked on and has a natural look is also super light!
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
Hi Renee, It was a pleasure assisting you with your color match order! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Customer service was great helpful the product. I'm gonna have to say a no for because it didn't stay on my face.
Great question!😀 Like any other makeup, makeup may potentially melt in heated environments or performing vigorous activity. Some customers find using a Setting spray helps reduce the likeliness of makeup melting. You’ll love our Makeup Sealant for its ability to retain moisture, keeping your skin hydrated, and its water-resistant, long-wearing formula that ensures your makeup stays put throughout the day. 😍 Check out our Sealant Spray at this link: https://www.luminessbeauty.com/products/airbrush-spray-makeup-sealant
I kind of struggled with The payment options for a second
It is not my correct shade. It gives me a lighter/washed out look. I don't like it.
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
I was so looking forward to the Airbrush system. I have always wanted to try it and when I finally got my chance to try it the machine is stuck on the high level and beginning a beginner it was a disaster.
Although we have thousands of happy customers, we are unable to convert everyone. We want you to have your own personal experience with this product, so we encourage you to do so. Rest assured that we are here to support you throughout your Luminess journey and are more than happy to assist you with any questions or concerns you may have.
The foundation does not work on everyone because it definitely doesn't work for me and I have very fair skin too.
Although we have thousands of happy customers, we are unable to convert everyone. We want you to have your own personal experience with this product, so we encourage you to do so. Rest assured that we are here to support you throughout your Luminess journey and are more than happy to assist you with any questions or concerns you may have.
The luminous make up stay put in this Texas heat that is got to be the best thing about it. It also makes you look very airbrushed. I have the airbrush and the manual brush and I think the manual brush is easier to use.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The product is very dry to my skin, not breathable, it's way too dark and reddish on my skin. It's too heavy.
Hey Sharon! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience!