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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I love the airbrush spray! It is so silky smooth and covers so well. It doesn't feel thick but it covers my blemishes. I bought the spray kit that comes with the application brush, the primer spray, the foundation spray, and the sealant spray - the perfect set! Plus the sealant spray smells so good! I love it all!
It goes on smooth. People do not realize that I am actually wearing make up. Will definitely continue to buy.
Hi Kari, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I think I would have really enjoyed the spray foundation had it been the right color match...
Overall fine, haven't really done my makeup yet the shade is off
Hey Keesha, we have recently tried to contact you and were unable to reach you. We understand you did not get the right shade for your skin and we want to ensure you are completely satisfied and we want to ensure you are completely satisfied. Please contact us back via our Customer Service line at 888-793-7474 Monday - Friday 9:00am to 9:00pm, and Saturday and Sundays from 9:00am to 6:00pm and we would be happy to get you taken care of!❤️
Easy to apply, superior coverage.fast easy shipping. I love it!.
Hi Emily, happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
I was interested as the sweatproof advertisement is what drew me in. The color match is slightly off. The makeup doesn't stay put and will come off with the slightest touch. First wear. I'll try again...
Hello yes I did receive my order but in what order do I put the makeup on
Hey Antoinette, thank you so much for showing interest in our product. A good rule of thumb for any makeup is: Moisturize > Sunscreen (if applicable) > Primer > Foundation. If you want more help and have more beauty questions, please let us know! Give us a call to 888-793-7474 so we can take care of that! 🥰
Hello,
The foundation you guys sent me is way to light for my skin. I'm a one or two shades darker than the one I have. Is there anyway you guys could send me the right one? And I don't want the sunscreen pads I could send it back.
Hello Eletise, it was a pleasure speaking with you and assisting you with your color match Shade 090.
Product breaks apart on my face. Caused a breakout around my chin.
Took longer than expected to come but did arrive within a couple of days of my calling.
Hi Anita, this warms our hearts to know that you did receive your product! Thank you for being the best part of Luminess! 🥰
I'm very happy with this product. I love how light if feels, like I'm not even wearing make up!
Hey Mindy, thanks for leaving us a positive review. If you have any questions please don't hesitate to reach out.
The product was better than I thought for sure.the coverage was amazing definitely more than I hoped for.
Hi Amy, we attempted to reach you but were unsuccessful. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service@888-793-7474.
Wasn't to impressed with the product it didn't cover my acne very well and dried my face out.
Not much different than any other website
It really gives a nice coverage without feeling heavy. Being a little on the pricey side, it is helpful that it doesn't take a lot to get a nice coverage.
Thank you so much for taking the time to share your experience!
Very good thing about Mamie in the living room divider the mail box
Hi Massa, we are so happy to hear you are loving your Luminess Products!❤️
I had a horrible experience with brush received. The side a the brush you need to use to apply the medium coverage I ordered bristles immediately started coming out.
Hi Michelle, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The airbrush, smooth silk primer and foundation is just that! I love how it goes on my skin. I feel flawless!
We are so happy to hear you are loving your Luminess Products!❤️
I was hesitant to try it, but I'm very happy I did. The coverage is awesome. I got the medium to full coverage in deep tan.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
I was not impressed with the quality of the machine I was sent or the performance. It would not go on the low setting and it was difficult to clean out. I chose medium to full coverage product and what I got was a slight tint with no coverage no matter how many times I went over my face. I was expecting to love this product but I am glad that I did not due to the cost of this system.
Hi Cary, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Easy to use but the color don't march my face. It was easy to put on once I get the right color it should be easy and nice to wear
Hi Allison, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melissa, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️