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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I have tried the airbrush product, and it is not for me. I will be returning it to the manufacturer
Thank u
Hi Annalea, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
The color is too orange and I originally was being helped greatly to get a new color, now that I decided on a new color, I can't get a hold of anyone
Hey Shannon, We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
Very easy to order. Website makes it very easy to match your color and ordering is an a breeze.
This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I have recently changed from the makeup I was using to Luminess. I put on my makeup as usual but this time I used Luminess. The man in my life took one look at me and said, "You look great".
Apparently the makeup I'd been using was heavy and made me look a lot older.
I love my Luminess makeup. It looks so clean. I especially like that I can refresh it in the afternoon and it looks like it did in the morning when I first applied it.
Hi Katie,This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️
Hi Sandra, We promise, you’ll never want to return to your old foundation 🥰
The ad I accepted said only pay shipping now and pay the total later on. My card has been charged for $41 and random cents.
Then I received a call from luminess explaining the total price will be on a hold for the two weeks.
The ad I accepted said only pay shipping now and pay the total later on. My card has been charged for $41 and random cents.
My experience was good. The color was a bit lighter than what I expected. The foundation was very light. Not heavy on my face. I just prefer a matte finish verses a glossy look. I will be returning my order.
Hey Lisa! We would love to go over your account concerns with you and get you taken care of! We made an attempt to call you but didn't reach you. Please contact us back 800-209-2718.
Bad experience. Thought the color would match. Plus the spray turned black on the brush
Hey Alisa, This warms our hearts! Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
It's my first time here. Have tried several products nothing has worked.
This is explained very well and I'm truly hoping it does..
Hey Pollyanna, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
This foundation is exactly as described. It goes on easily and looks great
Hi Jeanette, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
The baby airbrush is nice but not on a daily basis. The loose powder is a no for me.
Hey Rhodora! We would love to go over your account concerns with you and get you taken care of! We made an attempt to call you but didn't reach you. Please contact us back 800-209-2718.
Was skeptical at first about the color but getting more comfortable with applying.
The shade was off and I broke out with acne. I liked the lightness of Luminess
Hey Bettina! We would love to go over your account concerns with you and get you taken care of! We made an attempt to call you but didn't reach you. Please contact us back 800-209-2718.
I absolutely love your product, but i have been unable to use my last two orders because they are not the correct shades.
Hey Vicky! We're SO happy to hear you are LOVING our products! We would love to color match you to your perfect shade! A member of our team will contact you shortly!
Easy to choose me shade and place order
I'm still waiting to hear from customer service. I ordered the wrong shade which is too dark but no one has gotten back to me on how to return or exchange.
Hey Kesha! It looks like we have already assisted you with cancelling your trial. We would've love to color match you for you to give our product another chance. Please let us know if you have any questions going forward!
Didn't work like the adds describe,don't last all day...
Hey Susana! We would love to go over your account concerns with you and get you taken care of! We made an attempt to call you but didn't reach you. Please contact us back 800-209-2718.
Very disappointed with the product. It does not stay on my face if I get hot
Hey Tammie! We would love to go over your account concerns with you and get you taken care of! We made an attempt to call you but didn't reach you. Please contact us back 800-209-2718.
Before buying make sure you know your color. It's also advertised as an air brush makeup but really you just spray it on the brush. Didn't give me the results I hoped for. Did not know how to contact company.
Hey Jan! We would love to go over your account concerns with you and get you taken care of! We made an attempt to call you but didn't reach you. Please contact us back 800-209-2718.
I have tried other products to cover my varicose veins on my legs such as the Westmore body coverage. Westmore transfers to clothes and skin. It does not dry completely and it feels very heavy on skin. Luminess does an excellent job on coverage, although I had to apply several layers, but it does not transfer and feels light on skin. I will be purchasing the product again.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Graisy, This warms our hearts! Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️