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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Hi Lynn, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰 Let us know if you need anything throughout your Luminess journey! ❤️
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
After following the questionaire, I was given a color suggestion, but then on the next page, put me thru with a different shade and wouldn't let me modify. I submitted the order as was, but then I kept getting reminders to complete my order? So I wasn't sure if I actually submitted the order or what shade I was actually going to receive. As it was, it's the wrong shade that I need to return.
Hey Wendy, We have recently tried to contact you and were unable to reach you. I’m truly sorry to hear about the confusion with your color suggestion and order process. I understand how frustrating it must be to receive a different shade than what you expected, especially after following the questionnaire. I understand how important it is to have clarity on your order status, and I apologize for the reminders that may have added to your uncertainty. We want to ensure you get the right product and we are more than happy to assist you with a color match to find the perfect shade for your needs. Just let us know how you’d like to proceed! Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
Nice but my color was off it's good smooth foundation would be nice if color matched paid for what I have.will maybe order another time
Hey Tanya, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
It doesn't work for me at all. I am 77 and have a lot of wrinkles in my face. The makeup settles into my wrinkles.
Hey Carolyn, We are reaching out in regards to the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
After receiving a color too light, I called customer service and I was sent the perfect color match for my concealer. I absolutely 💯 love it.
Hi Latanya, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I had no issues with my shopping experience. The product went on smooth and looked natural.
Hey Debbie, This warms our hearts! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤
The color I received is too dark. I need to return, what is the process?
Hey Racael, It was a pleasure assisting you with your free one-time color match, and we hope you're pleased with the results! If you have any further questions or need additional assistance, please don’t hesitate to contact us at 800-209-2718. We’re here to help! Looking forward to hearing from you! ❤️
You ppl promote this and say oh it's only gonna cost you this much and then while I'm trying to finalize JUST what you guys are promoting pop up after op up after pop up with tryna sell this n tryna sell that, interrupting the initial sale... Pretty annoying and irritating
Hi Brook, we're sorry about the add-ons. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
Shipping with Luminess is easy and the products are perfect. My face is flawless :)
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
It has very nice coverage but there are way too many steps. It's also on the pricy side. I have nothing else to add.
Thank you for leaving a positive score in our review! Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I absolutely love this lightweight yet great coverage foundation. The color I wanted was out of stock so I decided to mix two colors and it's perfect. Really lovely product. I'm a middle aged woman that's starting to get fine lines and wrinkles. This blurs it all nicely. I've looked for a foundation to love for many years because I hate the heavy feeling of most. I hope this stays around for a long time. Thank you
Hi Amber, This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️
I have had no problems with my order and got it faster than I expected it
Hi Kathy, Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
Too expensive for such a small can. I do not think the size for the money is worth it.
Hey Stacy, We have recently tried to contact you and were unable to reach you. We completely understand your concern about the price and size. It’s important to feel that you’re getting good value for your money, and I appreciate you sharing this. We aim to provide the best in our products, and your feedback is invaluable as we strive for continuous improvement. If you require further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
Easy order…difficult return. I'm sure these products are fine for younger skin. Not good for my mature skin at all.
Hi Julia, Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
This last shipment was good. My make up brush arrived broken though.
Hey Kalene, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
I was initially charges the fill price not the discounted price. The color I receives was too light for my complexion. Customer service was excellent and corrected the payment issues and offered a color match.
Hey LaToya, It was a pleasure speaking with you today in regards to the review you left with us! We are sorry to hear the color was not a match for your skin and we understand your need to cancel after being provided a color match option and Beauty Expert assistance. If you require further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
I love Luminess. I recently moved to a tropical climate and an out of my Luminess after some delay I had the product delivered to my daughter in The States and she mailed it to me. I must say this product was flawless even in the humidity and heat. I love the primer, foundation and finishing spray. I ordered extra of the product so I don't ever run low again while I'm away from home. I use the can airbrush spray products and they are worth every penny. Thank you Luminess.
Hi Misty, This warms our hearts! Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
The primer does nothing and the brush to apply it is mediocre at best. The foundation is a good color match but it gets everywhere when sprayed.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.