LuluTops

I can't fathom why it takes 5-25 DAYS TO RECEIVE ITEMS! I placed my order on Jan. 26th, they didn't process it until Feb 3rd! I still don't have my pants I ordered! Took them DAYS to respond to my questions! When they did, they only provided my with BS answers. Not ACTUALLY helping. NOW THEY BLOCKED MY FROM THEIR PAGE AND ARE IGNORING MY COMPLAINTS AND QUESTIONS! I'M TAKING THIS TO MY CREDIT CARD COMPANY! AND REPORTING THEM TO BBB.

DON'T BUY FROM THEM!

I ordered a couple of dresses on 1/20/16, it is now 2/25/16 and I have received NOTHING. I have sent the company several messages & emails (at least 7 now, and through a few different methods) and they refuse to even respond to me. I tried logging on their site to see if I could track the package at all, and it 'doesn't recognize my email' even though I got a confirmation email from them at that email address previously. Then they have the nerve to send an email on 2/23/16 asking for a review, stating 23 days ago we fulfilled your order and that they wanted feedback about the items. I replied to that email as well, AGAIN stating I NEVER RECEIVED MY ITEMS! And I did make sure to give them a review on the website on top of it. It said after the page refreshed my review would appear. Surprise surprise, it did not. I even looked at reviews prior to purchasing from them, and saw basically all positive reviews. DONT FALL FOR IT. I wish I would have seen the reviews on this site instead, clearly they have a poor track record. At this point Im just furious. DO NOT purchase from this company, its a joke. By far the worst customer service I have experienced. I will be filing a complaint with the BBB as well and will dispute the charge with my bank. One way or another, they will be giving me my money back.

After waiting over a month (I ordered my dress Jan 20, finally got it March 10) I was very disappointed. The dress is so small. It has to be size extra small which I'm not. IDK if they did this on accident or on purpose. But even on the receipt that showed on the front of the package said a totally different size. And my confirmation email showed the size I asked for. Ugh!. So after the long wait I can't even wear it(wanted it for Disneyland) also IDK if it was $20 the damn thing wasn't even finished. Like seriously there's no sewing job at the bottom of the dress. There strings hanging everywhere inside of it and if no one noticed why is there no how wash tag on it? Also no size label anywhere. I got the tale as old as time dress and the color looks very faded :( image was too stretched out. Definitely different then what the pic shows on their site/facebook page. IDK I think with the long wait and the quality it could have been made better. You can get better clothes at Walmart and pay less. Unfortunately Walmart doesn't have cute printed dresses like this site does but I feel like I can't trust lulutops. Such a disappointment. I'm sure it worked out for some but not me I guess.

Like just about everyone else on here. I placed an order a month ago. No order showed up and no communication from customer service after many attempts at contact. With no way of contacting them there is no chance of a refund. They also dont have paypal so no way of getting a refund that way.
They delete any negative comments on their facebook page straight away.
STAY AWAY
**** UPDATE*****
My order finally arrived on the 14/3/16 it has come from a Chinese warehouse however the company leads you to believe that it is american. The skirt is in bad condition and looks like a child has cut the bottom hem with scissors. Very cheap but it was to be expected with those kind of prices. I would never ever order from these guys again but at least i got my order in the end****

I placed an order on January 18th for four items. I got a shipping confirmation on January 31st but it did not give me a tracking number and when I checked online on February 5th it said my order was fulfilled but I had not received my items and still not have a tracking number. I tried to contact the company via their website on the 6th and 7th with no reply. I finally contacted them via Facebook and they replied quickly. They gave me a tracking number that has not worked any time I have tried it (at least once a day for the past 9 days) and it has been 32 days since I have ordered and I have not received my items when, online, it says that it takes 5-25 days to process and ship the items. They also gave me different information saying it would take 15-35 days since it's been shipped and it has been 20 days since. Eventually, they would just give me the same rote answers in the message on Facebook and then just stopped responding to me and I will NEVER order from them again and I recommend that NO ONE orders through them either

I order a dress from this company and never received it. I tried contacting them through email several times but there was no response. I finally took to Facebook (where I found them) and left many comments on their page warning others about this company. I found that many others had similar stories about ordering and not receiving their merchandise. The company decided to not respond to me and help resolve my issue or any of the other issues... they instead deleted all of my comments and blocked me from their page.

Beware of this website or any site that does not accept PayPal for that matter. I doubt I will ever get my dress or my money returned.

Placed my order 3 months ago and I still have not received any of the items. I've emailed them 3 times and still not got a response. Messaged their Facebook page and got a response: to email the very email that's been ignoring me "since our Facebook Admin and managers are not responsible for answering issues as such."
In short, they stole money. Will be taking this issue further with them if/when my last email is again ignored, because this sort of unethical conduct in business is absolutely not on.

I ordered three items from LuluTops seven weeks ago and they still have not arrived. I have attempted to contact customer services both by email and through their Facebook page, but they are refusing to chase up the order for me. DO NOT ORDER FROM THIS COMPANY IF YOU LIVE IN THE UK. If you do not receive the item there is absolutely nothing you can do about it as Royal Mail will only deal with the sender, and LuluTops refuses to help

After using their tracking which said my top was delivered although I had received absolutely nothing upon checking several times with my apartment complex office, I was ignored by customer service. When I contacted their Facebook page I was pretty much told they could donothing for me, contact customer service. I let them know I wasn't going to waste time doing that because I had already been ignored three times by their customer service. I went ahead raise a dispute with my credit card company made sure that I posted on my Facebook page about the situation then all of a sudden they wanted to find a resolution to the problem. Then all of a sudden the admins from facebook said they wanted to help. Of course all they did was email me all the information and emails I already had