LuluTops

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Reviews

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2.6
Reviews 104
5 Stars
22%
4 Stars
5%
3 Stars
2%
2 Stars
2%
1 Star
69%
Reviews that mention popular topics

District of Columbia
1 review
2 helpful votes
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Never received my order
March 8, 2016

I ordered a dress from them over a month ago and never received it. They keep ignoring my email messages and deleting my comments and reviews.

Date of experience: March 8, 2016
Australia
1 review
1 helpful vote
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DISGUSTING!
March 7, 2016

DO NOT BUY FROM THIS SITE. The clothes, IF you get them, are terrible quality. I ordered three skirts and only received one over a month later.

They do not post negative reviews of items on their site, so it looks like every item has a 5 star rating.

They do not reply to emails, either direct or via the form on their website.

They block you on facebook if you give an honest review.

The one skirt I received - the hem is uneven, the seams are misaligned, and the elastic in the waist band is not the same width.

This company should be shut down!

Date of experience: March 7, 2016
Texas
1 review
2 helpful votes
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Never received item
March 6, 2016

Placed order in 2/1/16 and never received item. Emailed twice and messaged on FB.

Date of experience: March 6, 2016
GB
1 review
3 helpful votes
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Still waiting...
March 6, 2016

Ordered on 25th of January hoping my items would arrive by the time I would go on holiday this week. I have Facebook messenge them but they keep saying we thank you for waiting we will pass onto someone else as we have had a fire in factory in China, so suspicious considering the don't have a customer service phone number to call!

Date of experience: March 6, 2016
New Jersey
1 review
3 helpful votes
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Reported to bbb
March 6, 2016

Wish I would of saw these reviews sooner. Saw pictures of girls in their new dresses on Facebook so it seemed like a legitimate shop. After browsing through the comments unfortunately after I placed my order I see "these must be the girls that actually received the items they paid for" decided to do more research and stumble across this site where my situation is similar to most on here. No valid ups tracking numbers, I asked for a refund 3 times with my request being ignored, by asking for my patience, it takes 5-7 business days after you receive the tracking number for it to show up (since when?), that due to a high volume orders and a fire at their factory in China there has been some back shipments... Yet nothing advising people of that on Facebook or their website. I'm working on disputing the charges with my credit card company and have reported them the the BBB. Please don't waste your money, you will not receive anything you pay for.

Date of experience: March 6, 2016
GB
1 review
5 helpful votes
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Scam
March 4, 2016

Do not receive items. Total scam. Takes your money then no response. Please join the lulutops will scam you out of money Facebook page to spread the word!

Date of experience: March 4, 2016
Texas
1 review
4 helpful votes
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Total Scam
March 4, 2016

This is freaking ridiculous! I ordered on 2/4 and haven't received my items. I've sent multiple emails requesting a tracking number and still no response to any. But I get a $#*! ton of advertisement emails from them? Don't shop from sites that don't provide a secondary way to contact customer service.

Date of experience: March 4, 2016
Illinois
1 review
1 helpful vote
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Don't waste your time and money!
March 2, 2016

I had ordered this dress back in the end of January and it is now March. They say it takes 5-25 DAYS to get your item after it has been shipped. They never say business days, they say DAYS. I have contacted them several times on facebook and they take usually a day or two to answer you. When they do answer you- they find some way to let you know that you're not providing enough information to find the order. I asked for a tracking number and all they sent me was an email saying that they shipped my order (ONE DRESS) 23 days ago. I don't want to go out and say that they're scamming because I have seen SOME people say that they've received their orders. If I do not receive the dress in the next week or two, I will officially call them scammers and will fight the charge with my bank.
Just a heads up- it will take FOREVER for you to get your items. Do you really want to spend money with a company that isn't going to value it's customer's requests? Do you really want to spend your money on something that will probably never come?

Date of experience: March 2, 2016
Canada
1 review
0 helpful votes
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Never received my stuff!
March 1, 2016

I placed an order January 28th and even made an account with them. On January 30th I received an email saying that my items were on the way. No tracking number was given and I started to feel uneasy. It is now March 1st and I have no received my items, sent a few emails asking for a tracking number with no replies from the company. When I tried to sign into my account I had made apparently my credentials weren't valid! When I tried the "forgot password" option it said that there was no valid user with this email. Yet here they are spamming that email with all of there "please review the items you ordered".

I thought this site was legit when I saw people posting pictures of their items but. I guess they were just lucky and actually got their items. I guess when it seems too good to be true, it really is!

Date of experience: March 1, 2016
Canada
3 reviews
13 helpful votes
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Bad bad business
March 1, 2016

Don't so it. Like the others I placed a order that didn't arrive. They've blocked me on Facebook so I can't even speak to them. It's a scam.

Date of experience: March 1, 2016
California
1 review
0 helpful votes
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Awesome!
February 29, 2016

The color was even prettier than the the one shown on here. The fit, for me, was spot on! Comfortable, pretty, great price and was packaged securely and shipped fairly!

Date of experience: February 29, 2016
California
1 review
1 helpful vote
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Thumbs up
February 29, 2016

Very hard for me to buy clothes on line, so glad I took a chance on this top. It is so soft, fits wonderfully so I ordered two more today. Bravo for quality, delivery and the price.

Date of experience: February 29, 2016
California
1 review
1 helpful vote
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Ridiculously affordable
February 29, 2016

Really nice quality for a knockout price... I'm definitely grabbing a few more of these.

Date of experience: February 29, 2016
California
1 review
1 helpful vote
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I adore it
February 29, 2016

The color is so perfect and fit is perfect too. It is also pretty light and very comfortable. I adore it. Now I am going get different colors.

Date of experience: February 29, 2016
New York
1 review
1 helpful vote
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Never received the items. Being given the run around with generic processing time emails. It is way past processing times that were given. They keep extending the processing time. Stated that my items were shipped but refuse to give tracking info. Then when you try to contact them on fb they block your messages. They sent an email saying there was a warehouse fire in China. But this was several messages later after I pointed out that they keep giving me the run around. Scam!

Date of experience: February 29, 2016
Australia
1 review
3 helpful votes
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They deserve a zero
February 28, 2016

PURCHASE AT YOUR OWN RISK!
So I usually have a steadfast rule to never purchase from websites without PayPal. I saw these with the prices so low and the cute designs... Should have stuck to my rule. Firstly, I was under the impression I would be paying $60 throughout the checkout process, only to see over $80 had been taken from my account. At this point I started to email them asking to cancel my order. It was still a pending charge so it would have been easy to do. After no response to my 5-6 emails, I got one from them saying my order had been shipped (this was over a week after I submitted my order). I then replied to this email asking at least for a tracking number, surprise surprise no response. Ive been trawling their social media looking for other comments of bad service, and not seeing any I thought I would post my own. Of course you don't see any comment of negativity because after I did that, they deleted my comment and blocked me from all forms of their social media. They can reply and do that for social media but can't reply to the 6 emails I've sent? At this point I'm waiting for the 25 days to be over (their shipping time) and I'm going to dispute the charge with my bank. I'm not letting them steal my money. Basically, avoid this company in any way you possibly can. They have recently teamed up with lotus leggings who I have purchased from before. I did receive my goods and they were a really great company - but because of this I don't think I'll purchase again from them either.

Date of experience: February 28, 2016
New Hampshire
1 review
0 helpful votes
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Never received my order
February 28, 2016

Ordered and was very very excited to get my clothes. Well, shouldn't have been because I never received my order. Horrible company and the prices shouldve been a tip off to me. I've emailed them about 10 times and they will not respond.

Date of experience: February 28, 2016
Illinois
1 review
0 helpful votes
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Over 2 months still no dress
February 28, 2016

Continue to give me invalid tracking numbers - can take up to 25 business days to process and an additional 25 business days to shop- ordered my dress in January and still hasn't arrived as of 2/28/16. Not worth the wait go to hot topic they have Disney dressed there.

Date of experience: February 28, 2016
Florida
1 review
0 helpful votes
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Perfect for me!
February 27, 2016

I Looooooove this shirt. I was afraid about the size because I ordered 1x from another website and it was almost too small but I took my chance on this one and I'm completely satisfied.

Date of experience: February 26, 2016
Philippines
1 review
0 helpful votes
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Pretty tough fabric
February 26, 2016

I bought 2 pairs of leggings from Lulu. I find the designs cool for workout and practice. All I can say is it stays in place and the fabric doesn't rip easily. We'll see if it stands the test of time. Great quality for its price.

Date of experience: February 26, 2016