LuluTops

How is nobody protecting consumers from these scam artists?! Ordered a dress, after 30 days, I never received it. I politely reached out to the company for an update and was ignored. Upon reviewing their Facebook page, I found it's full of stolen pictures from Black Milk Clothing. So many people have been scammed by this company. I'm reaching out to Shopify (who hosts them), the BBB and the FTC in hopes this company will face consequences and other girls won't have to deal with the money loss.

Absolute bloody con artists.

A breakdown:
Ordered Feb-21. They apparently shipped Mar-03. I was then sent emails asking me to review the items on Mar-26, Mar-31, and Apr-05. I hadn't even received the bloody items they wanted me to review! It's now Apr-06, and I have nothing to show for the £50 I spent and the company are disinterested in helping me. What a joke.

I have sent FB messages, filled in an online form, sent emails, and commented on their posts. I have asked for help, timescales, just a response, and now a refund, and they ignored all of it.

They are preoccupied with the illusion of good customer service rather than actually delivering good customer service, so what do they do when someone comments a query about their goods not turning up? Do they contact that dissatisfied customer like a reputable company? Haha no! Course not. They delete the comments and pretend they never happened.

DO NOT TRUST THIS COMPANY. They are deliberately evasive and I'm now taking action against them with the Visa disputes dept. I will pursue them for the fraudsters they are if I have to. Their practices are abhorrent. If enough people claim money back for goods or services not received through their banks, LuluTops actually lose the ability to trade as merchants through the card companies. I genuinely want to tear these people down for catching me at such a bad time and conning me. Care to join me? :)

I ordered from Lulutops six weeks ago with the knowledge that they were pretty sketchy. They were having a big sale and I was able to get something I wanted for just $17, so I thought I'd take the risk. Here's my detailed experience.

I ordered on Feb 18th. I received my shipping notification on March 3rd. The shipping notification had no tracking number. I decided to wait the "5-25" days that they say it can take for shipping before I checked in.

At business day 26 days I wrote requesting information on the whereabouts of my package, but didn't hear back. Then, surprise surprise! I received it the next day! The package was directly from China, hence the delay.

Afterward I read the company's Shipping FAQ, which I believe was an addition they wrote after I ordered in February. They are now pretty clear that their shipping comes straight from their Chinese manufacturer.

Quality of product: Honestly, the material was pretty 'meh' quality. It's something I don't mind owning for $17 and I can find some fun uses for, but definitely NEVER buy their stuff at full price. $80 (the list price) for the dress I purchased is absolutely insane.

I probably wouldn't order from them again, but I don't necessarily regret this because I had very low expectations.

First of all, I have ordered from this company twice. Their stuff is very cute and runs small (which is good for me, I have a hard time finding clothes since I'm very small). Both times, the items took FAR longer than expected to arive, but they eventually did. Quality is what you would expect for the price, not great, but it'll do the job.

HOWEVER! Doing some digging, you can find their stock for MUCH CHEAPER ON AMAZON! Plus their customer service is horrid, I had to email them 8 times before someone contacted me through facebook and by then it was too late to cancel my order.

My review is much like every one else's. I wish I had read this website prior to me ordering this dress. I followed the size chart and even ordered a size larger. There is no way that this dress is the size listed on the chart. I ordered a large but it has to be a small. It took 31 days for the dress to get to me. I have contacted support in regards to shipping the dress back and trying to return it for a larger size, as they charge a $5 restocking fee if I want a refund, so it's basically pointless to refund it along with the amount I will have to pay for shipping. They are suppose to email me back with an address I can return it to but I only have 14 days to return it. We will see if I actually hear back. I am very disappointed that this dress does not fit. It would be a beautiful dress if it did. But I will never buy from this company again.

Ordered a size larger than I normally wear, checked the sizing chart and everything, yet the dresses were easily 3 to 4 sizes too small. The website says I can return within 14 days, but to contact them for the return address. I have emailed them a week ago and no response. They ignore my messages on facebook and delete my comments on their post, yet I can see them responding to questions and positive comments. They also censor any negative reviews they have control over on facebook and their website. The shipping took way longer than quoted, and the quality is very poor. Images are grainy, fabric is very thin but I guess you get what you pay for since the price was good.

Wish I could give a 0! Do not order from this retailer! I ordered a dress over a month ago. The last communication I received was an email asking me to review my purchase and that I would see it posted within a few minutes. Gave a terrible review (about not reviewing a product I never received) and what a shocker, it was not posted. The only ones on their website are 4/5 stars. Something wrong there! They are not responding to communication, but took my money with no problem and obviously have someone sitting around monitoring their reviews or just posting fake ones. I would just not waste my time with them. This site needs to be shut down!

I thought I was getting the deal of a century. Except that was over a month and half now. Tried contacting them on Facebook. Got copy paste answers and a bogus tracking number. I've emailed them to never receive a response. I contacted them multiple times to cancel my order since they hasn't sent it out, and wow and behold a few days later they get back to me saying it shipped that day. This place is a scam, they don't give you human responses. I've reported it to the ftc and the attorney general's office in NC.

I bought the galaxy skater dress. I have no idea why these other people had such issues.
Shipping was ok, it didn't take forever. It's obviously not a scam as I have my dress on my body as i'm typing this lol.
The material is basically swimsuit /legging material.
My only gripe would be. The bottom of the skirt isn't finished. There's no stitching. It's just cut.

Other than that it's a great dress for the price.
Fits well, the price was right and I get a lot of compliments.

Bought two dresses from them - the shipping was awful - they said it would take around 25 days but it was longer and I didnt get my package til I contacted them which tells me that they never even shipped it and gave me a fake tracking number.

The quality isn't great, but I do like the dresses I got (the cherry and the American Psycho one). I live in a hot climate and these are a spandex material that I think will work nicely, esp when we visit theme parks. Not great but I do like them and they are comfy. Fine for the cheap price.

Bought a couple Disney print dresses because they seemed so cute right? Three months later, no dresses and no response to my emails. They flat out ignored me on Facebook messaging too. Since I wasn't getting a reply, I opened a disputed with my credit card company. Two weeks later, suddenly the dresses arrived?
I opened the tiny flat package, labeled with Chinese shipping. I wish they'd never arrived. The graphics on the dress were obviously cut and paste from google images. Some of the pattern images were a terrible pixel blur while others even had a white outline still. Save yourself the money and don't buy this cheaply manufactured imitation crap. Had I known they were made from China, I'd of never bought. Learned my lesson buying Chinese clothes off eBay before, this is no different.

Ugh. As many have written here, I have not received my items that I ordered on 2/24. I was given a fake tracking number and no way to call. This is absolutely ridiculous and I will be disputing the charges with my bank on Monday. Word of warning. Avoid any fashion website that pops up in your facebook feed. The clothes seem cute and the prices seem good, but they are almost always SCAMS! If you do ever receive you order - the clothes come from China and are too small it seems no matter how much bigger you order than your normal size. Most likely - they will take your money and send you nothing. I never receieved my order. Huge hassle. Honestly, I prefer to shop in person for clothes so I can try them on, but I have set a new rule for myself - if it isn't amazon or another well known and trused company such as JC Penny - don't order clothing online. Fashion Mia is another one of these sites. You think the prices are too good to be true because they are - with Fashion Mia I did actually receive my item about a month after I ordered it - is was super low quality. I ordered an extra large which fit my sister who normally wears a small-medium - I couldn't even put it on!

I have an update to this - I did finally recieve my items on 3/26. They are actually quite cute. Not super high quality - but then each dress was only about $20. Do order at least one size up (I did that and unless I miraculously lose weight I will probably go up two sizes if I order again) and be prepared to wait a very long time for your order.

There's been too many people complaining that they've never received their order and have gotten no response to their inquiries. I got my order but it is NOT the item that was pictured on the site. It was a complete joke. The images were blurry and the colors were washed out. It looked like a cheap reproduction of the original. Also, beware of Lotus Leggings as well; they are the same company!

I ordered my items on 1/26/16. I received a confirmation e-mail two days after. Then I received a shipping e-mail on 2/4/16. I patiently waited for my order to arrive. After a month of waiting I tried to contact the company through the email listed on the website. I waited two days and got no reply. I sent another email and have still received no reply. I saw a phone number next to the charge in my bank statement. I called the phone number and left several messages even though I was already sketched out because the phone number seemed to be reaching a cell phone. I started trying to contact them through Facebook and started to get similar responses as everyone else. I finally had to resort to going through my bank to dispute the charge. I just don't want this to happen to anyone else. I would like to point out to all the people trying to defend the "fire" situation, the sitejabbers website has reviews dating back to October 2015 dealing with the exact same situations. There's no way this "fire" also had something to do with those orders as well. I also started to poke around on the website for other clues that it was a scam and found that the Abstract One Piece Swimsuit has all made up reviews. The names are so fake that I honestly felt stupid for ever trusting the website in the first place. I have also reported this website to the BBB and I reported their Facebook page as a scam to Facebook. One last thing, the Facebook page is also linked to another Facebook page called Lotus Leggings where girls are complaining about the exact same kind of problems so I imagine that it is a website created by the same terrible scammers.

I ordered a dress from Lulutops.com 2 months ago. Very little responses from their Facebook page. All saying they appreciate my patience and there was a fire at their factory in China. And I have not received any emails from the support team. I have emailed them 4 times. I havent received a single tracking number. I am completely done with them. They have time to send me an email everyday talking about deals but they cant message me back about my order. Forget it. DONT BUY LULU!