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LoseTheBackPain Reviews Summary
LoseTheBackPain has a rating of 1.7 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LoseTheBackPain most frequently mention credit card, customer service and free trial. LoseTheBackPain ranks 16th among Back Pain sites.
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PLEASE STOP! I've been sending an email to stop sending me the product and to stop charging me $51.45 every single month. Please send me back my money, why are you doing this to me?
I ordered just 1 bottle for $9 (your sample promo). Now you keep on sending and charging me every month. I am now out of the country and I don't need your product.
Please Stop!
I ordered some products since 18July still have not received the products Emailed a request but not respond
W L,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), Unfortunately, we can not confirm your identify you from the information you have given us on this web site so, Please email me directly about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form
Https :// losethebackpain. com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Been using the product for about a year had to delay my subscription updated my address and moved they sent the product to my old address been trying to get ahold of somebody no luck still out my money but no product
Daniel,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), we need to confirm your identity so that we can review your account.
Please email me direct about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form https :// losethebackpain. com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I received the promotional offer, which I didn't try. I then received a further bottle & when I checked, they had signed me up for monthly orders without my consent. I returned the order 30/6/20 cost me £10.65 with a letter enclosed stating I didn't want to receive any further orders. Low & behold another order was delivered Sat 1st Aug.
I contacted my CC com & they have put a stop on any requests for payments. So if I receive any further deliveries, Unwilling not be paying for them to be returned.
I hope this is taken on board.
I did try ringing the Tel no(*******908 but it states this is not a number. I have tried emailing, there's can't problem here also.
Reading some of the reviews, it does sound like can scan, just wanting your money not, a very badleybrun company.
Janice,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), here is the order form that everyone uses to sign up for the same promotional bottle of Heal n Soothe.
https://healthandwellnessweekly.com/products/173/op-heal-n-soothe-b
You can read the term of the offer your self and I can tell you we did not sign you up for anything you sign your self up for the offer and by clicking on the checkbox you agreed to the terms of the offer.
Unfortunately, we can not identify you from the information you have given us on this web site so, Please email me directly about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I do not like the fact that you trap consumers on your website. Popups for so many addons, then, you dont offer a summary page to verify your order. I know without a doubt, that I said "no" to every popup add-on. Yet, on final receipt you tell me I purchased 3 additional bottles. Further, even if I did, you state free shipping if you took that offer. So not only did you add the additional bottles, you charged shipping. After this bad sales practice, you want me to "trust" your product and use it. I immediately canceled via chat, sent email and also waited on hold for 15 minutes on 2 different occasions. You sent these bottles and still no form of communication from your company. I pray that I do not receive another charge from your company, it would not be beneficial to you to do so. True and honest companies with a good product do not need to resort to such bad sales tactics. You have done more harm than good.
Damon,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), we need to confirm your identity so that we can review your account.
Please email me direct about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this from https :// losethebackpain. com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Not only no difference or progress whatsoever; I was charged for additional shipments without authorization. Do not submit banking information. The product and company are a scam. The CSR answered my telephone call with a child screaming in the background? Exceptionally unprofessional; saying it will take up to 12 weeks to refund the unauthorized transaction.
Gloria
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), I have reviewed your account, this is what I found.
Recap:
1. We informed you of the rebill date 7-27-2020, so you knew about it,
2. The call was NOT answered by our agent with screaming child in the background
3. I don't see a request via email to cancel and you did NOT cancel via her MyAccount.
4. I have refunded the charge in question
The order and authorization is all done on this page, please read it again, it is very professional and is simple to understand, you just have to remember that you signed up for it.
Https :// healthandwellnessweekly. com/products/173/op-heal-n-soothe-b
If you have any customer service needs with us please use this form
Https :// losethebackpain. com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Worst of the worst products on the internet today. BEWARE of trial offers that have you unwittingly subscribing to a completely worthless product. Even after reporting this scam to American Express, the result was that the charges still stood even though a bottle of tablets posted in the US on April 13 are still in transit to Australia on July 26th. Makes the 90 day money back warranty a load of rubbish. Don't take up any offers from this fraudulent company. I have proof in the form of a DHL tracking notice that shows the product has not yet been received despite a 3 month transit from the US.
Vikki,
This is Steve, Director of Client Services, for the Healthy Back Institute (HBI), we need to confirm your identity
And we have several questions about your order before we can remedy your account.
I have tried to contact your directly but need confirmation from you so, please email me direct about this matter
(remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
For what was suppose to be a $9.95 promotion, they charged $95.00 and then a month later another $54. When I called to get the account fixed and my husband money back, I talked to a lady that explained the $54 was for a subscription but couldn't e plain the other. She transferred my call and then it was disconnected.
DM, this is Steve, Director of Client Services, for the Healthy Back Institute (HBI), we need to confirm your identity so that we can review your account.
Please email me direct about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I was in a panic looking for something that would help relieve the pain my wife was experiencing, and that was not a prescription drug. I then had my wife start using the Heal-n-Soothe and after receiving the order, and then reading the information that came with the order that it would take some time for it start working.
My wife had then ordered some Hemp Oil because she was not getting any relief form the Heal-n-Soothe yet, the Hemp Oil seem to work very fast and was satisfied using the hemp, so I then contacted The Healthy Back Institute by e-mail to return the unused portion for refund and cancel any future subscription orders on 05/27/20. I noticed that there was product return information on the back of the invoice, and then had shipped the unused bottles back to the listed Illinois address.
I had received a subscription cancellation confirmation e-mail on 06/11/20 and also my refund confirmation on the same day.
Well, wouldn't you know that it happened to be the the same day of the month which I had placed my original order(05/11/20). They had sent out another bottle in the mail a day or so after.
So here is where the communication break down started:
I had contacted them 3 times by e-mail, 2 times at thier customer service on thier web site, 2 times on the so called live chat, called thier phone number 4 times and those calls would not go through!
I just wanted to return this bottle of Heal-n-Soothe that they should have not mailed me in first place!
This company will not return any communication's once you cancel your subscription order's with them!
There is no excuse for this kind of business practice!
Henry:
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), we need to confirm your identity so that we can review your account.
Please email me direct about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form:-
Https :// losethebackpain. com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I ordered the sample and both my wife and I are using it. I have end stage arthritis in both knees and my right foot was broken in a motorcycle accident 18 years ago. This product has brought me INCREDIBLE relief and we will continue to enjoy the positive effects of it My wife's back pain is gone and my arthritic pain is also gone. I"m 70 years of age, and still driving tractor-trailer, and of this product, I'm a believer!
Dear Robert J:
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), just a little speechless as to why anyone with a positive story let a long positive outcome, would ever have a reason to come to a site like this. The only people that come here and post are those that are suffering and feel compelled to make themselves feel better by posting stories of their experience with us. Truth is most people simply do not read and or remember what we are offering them and because they did not read or do not remember they feel slighted.
Even the name site jabber implies (I'm going to take my revenge on you) in modern terms it is called social justice and those that tell the most bold stories are true Social worriers.
I personally talk to and support hundreds of suffering people every month, I know what they are going through, I know the stories, I’m a very good listener as I have been for the past 18 years and hope to do so for the next 18 years.
We understand why people complain, I would just hope that if anyone has a problem with their experience with us, that they come to us first and let us work it out, so that their experience is not a further stress on their life.
If you have any customer service needs with us please use this form https :// losethebackpain. com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I ordered the heel and smooth and got the pain and joint pills also. I read the pamphlet from front to back and realized as I'm taking these that I'm swelling up well In very very tiny letters it says it contains shellfish ( but doesn't exactly tell you which shellfish) I contacted my doctor and was given an antidote. I've found out you have to keep multiplying the dosage per day until you're taking about 20 pills in the morning 20 at night.
What's the kind of intake?, it forces you to order more product in order to keep up the "required" regimen. It DOESNT tell you that whatsoever in their advertisement or online commercials!
No thanks! I'll have a lot more common sense about something like this from now on!
Denise
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), we need to confirm your identity so that we can address your needs.
Please email me direct about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
The Super Joint Support label clearly states it contains Shellfish, it's even bolded, and we do tell you Crab and/or Shrimp shell.
As for the Heal n Soothe, and the serving, since the enzymes do not have an RDA, we do offer options or suggestions to increase the serving size as the enzymes are measured in the amount of fibrin or scar tissue they can break down over time so the more enzymes you take the faster you can breakdown and eliminate this excess fibrin or scar tissue from your body. To be clear we never tell people to take 40 capsules a day, that is outrageous. Most customer take between 3 and 12 a day total, some take more but that is rare, and on top of that we only suggest the activation serving for a few days to a few weeks at most.
If you have any customer service needs with us please use this link https://losethebackpain.com/contact-us/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I ordered a few things online last night and when I got to the total it was over 400 and some odd dollars and I looked and I did not order a heating pad and I did not order a couple other things that said that I had ordered there was no way to delete it so I called the bank and stop the credit card to go through somehow all this other junk was added on to was added on to my order and there's no way to back out of it buyer beware
David,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), I have reviewed your order and your order never processed so there was nothing the credit card company could stop. Just to be clear, we never billed you and no order was ever processed.
If you have any customer service needs with us please use this link:-
Https :// losethebackpain. com/contact-us/!
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Customer service online never reply. Tried to cancel my order and I was on the phone waiting for more than an hour nobody was there. Scam
Elisa,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), we need to confirm your identity so that we can credit your account.
Please email me direct about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this link:-
Https :// losethebackpain. com/contact-us/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I made what I thought was a one-of purchase of Heal-n-Soothe. I am disabled and do not work, so cannot commit to long-term or indeed any subscriptions. I received a notification that another order was on its way. I looked into this and the only way to cancel is to go into 'my account' and cancel it. I tried this, but apparently, I don't have an account, so can't cancel further orders. I have tried Live Chat, no one responds, sent messages all day today, no response. I have also filled out two on-line forms. Again, no response. Any further charges to my bank account will be devastating, I am already suffering as the money taken was out of my budget, leaving me without groceries this week. I am stressed that further money is going to come out of my account when no money is there, ending up with bank charges, putting me further into debt. This is not a good customer service at all. Not making it clear this is a subscription, then making it impossible to cancel further orders. Shame on this company!
Jane,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), I have reviewed your order and the communication you have had with us. You emailed us 6/17 12. 20 PM and 2. 44 PM. We responded back the same day at 13. 44 PM letting you know your subscription was canceled and you were provided return instructions.
We are not out to get anyone or scam anyone but you have to read the terms at the time of sale, you have to read the emails we send you, you have to read the packing slip we send with the package, we explain the order and give you our contact info at every step of the way.
We have given you a partial refund but since you are disputing the charges we can not give you a complete refund.
To anyone reading this and has an issue, please contact us directly and we can address the matter one on one but once you file a dispute, it takes months to workout.
Second, Refunds can be held up by weeks or months if you RETURN TO SENDER, don't do that.
Thank you for being a valued customer, if you have any customer service needs with us please use this link
Https :// losethebackpain. com/contact-us/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Like another reviewer I ordered one promotional bottle. Next I was offered a free trial - which i did not want, it ws sent anyway, I could not collect it as UK duty was due - then they signed me up to $49.95 a month and auto billed my card. And found myself signed up to a monthly program for $49.95 per month.
I did not receive the second bottle of tablets either due to a customs charge needing to be paid so I was unable to send it back.
Customer service email wont acknowledge receipt of any complaints or cancellations. Help does not reply and telephone numbers ring out.
These guys are just thieves - and PS it doesn't work!
Jerry
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), after reviewing your account I see you signed up for our free trial offer, let me explain.
In the United States, when free trial offers are presented to customers there are very specific (rules) we must follow in order to process any free trial offers.
First, the terms of the promotional offer must be presented at the point of sale in a clear and conspicuous way that we do!
Second, the Customer MUST click on a box, (next to the terms) and once they click (the box) that presents a visible check mark next to the terms, indicating that you have read and agreed to the terms of the offer. The order can not be completed OR move forward without you checking that box giving us permission to charge your card, and that you did as your was completed.
Please note:
You stopped your, own subscription on 5-19-2020 and no further bill will occur.
Never, (for any product from any company) refuse a product or state return to sender, that disrupts the entire return and refund process, which is why this ended up like it did.
Everyone in the UK knows they have to pay (UK duty) on imported products.
The HBI did not sign you up for anything, you signed yourself up for the free trial. (See above)
The HBI did refund you for two months on 5-28-2020
Thank you for being a valued customer, if you have any customer service needs with us please use this link https://losethebackpain.com/contact-us/!
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Have attempted to reset password on account to cancel order several times. No email to inbox or junk box. Tried to chat. Nobody replied. This has been going on for months. Going to query it on my credit card because the systems are obviously not working.
Robin
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and we have no way of identifying who you are from this post and thus no way to help you. So let me list all of the ways you can contact us and resolve any issues you have, I have a feeling you are responding to a non monitored “NO-REPLY” EMAIL...
You can call us inside the USA 800-216-4908 (U. S. & Canada).
International customers can call us at 001-240-780-5977
If you simply go to our site, a Chat box will pop up within a few seconds.
We have an support desk you can create a ticket for us here: https :// losethebackpain. com/contact-form/
You can use our “My Account” tool to access your account and adjust your orders. Https :// myaccount. losethebackpain. com/login
If you would like to email me direct (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I have found the tablets give me some relief. However, they are expensive due to the exchange rate from USD to AUD. Rang international number to cancel and number is not connected.
Roslyn,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and we have no way of identifying who you are from this post and thus no way to help you. So let me list all of the ways you can contact us and resolve any issues you have, I have a feeling you are responding to a non monitored “NO-REPLY” EMAIL...
You can call us inside the USA 800-216-4908 (U. S. & Canada).
International customers can call us at 001-240-780-5977
If you simply go to our site, a Chat box will pop up within a few seconds.
We have an support desk you can create a ticket for us here: https :// losethebackpain. com/contact-form/
You can use our “My Account” tool to access your account and adjust your orders. Https :// myaccount. losethebackpain. com/login
If you would like to email me direct (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Thank You,
Steve, Director of Client Services
The Healthy Back Institute.
I have been sending messages since Febr. 12 but without any respons. Still, I've received three messages about shipments. I received the stuff' (LIVINGWELL nutraceuticals) on trial and did not register. I returned the February delivery and expected a $ 49.63 refund. On March 10, about $ 49 was again debited and the 'package' was sent back. I will return the new parcel and will ask Mastercard to stop and reclaim the payments immediately. Can anybody in Customer Service please sort out me?
Henk,
Thank you for sharing your concerns with us. My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and to be clear we can not find any emails from you in any of our systems.
Please note, your subscription has been stopped and your Feb and March 2020 orders were refunded.
Thank you for being a valued customer as your satisfaction is important to us, if you have any customer service needs with us please use this link
https://losethebackpain.com/contact-us/!
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Ive ordered heal n soothe & joint support product for my mother. After 3 wks I still have not heard from their customer service. Ive sent them message on chat and no reply. Ive sent several emails no rwply. When i check my order status in their site it says "order doesnt exist" They were bery quick to charge my credit card but very slow or no response at all. So please dont waste your time & money with this company.
Annalyn,
Thank you for sharing your concerns with us. I sincerely apologize for the frustration you experienced. My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and I do understand the frustration of online/international E-commerce, specifically having to do with supplements as each country has their own rules about what is allowed.
I have been able to review your order history as well as all of your communications with us so let me share with you my findings…
1. You did email us but you responded to a “No_Reply” email that is not monitored, we do give instructions on the kick back response.
2. I can see that you did chat with us today 2-13-2020 and the agent did let you know the order is in transit.
3. There was an issue with the shipping. It was misrouted HOWEVER that was corrected and forwarded to you.
4. We do believe that you used the shipping ID not your order ID and that is why the tracking shows “order doesn’t exist”
All the issues you noted have simple explanations, we work very hard to keep our systems working smoothly but sometimes things happen, and that does not mean we are a scam but rather human with lots of technology.
Please contact us using the link below and give me the opportunity to assess your account and give you more details about what happened and see about getting you a refund:
Https :// losethebackpain. com/contact-us/
Thank you for being a valued customer as your satisfaction is important to us!
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
This company has multiple BBB complaints and a BBB rating of "F". Foolishly, I ordered a free trial supply of this company's Heal-n-Soothe. After trying it for 2 weeks I developed an allergic reaction to it. I called the company and canceled further shipments and the man I talked to, Jesse Cannone, said he would remove my credit card from their records. Several months later the shipments started and I found that my credit card had been billed after the second shipment for the previous two. My wife called to straighten things out, but they refused to stop the shipments or billing for 3 months in a row. Immediately after the third shipment, I sent the 3 bottles back with a demand to stop shipments and to refund the money they had billed me for. They refused to refund anything, claiming that it had been "too long".
Jaz,
My name is Steve Director of Client Services, let me be super clear about this, we can not find your account with the name given “Jaz Brock”. I’m asking you to contact me directly using the form below, along with the name you used at the time of the order, Please include (order #, email and make sure you note Jaz Brock) so we know who you are and can review your order and all of the past communications with us.
That said, I’m reading/sensing some irregularities.
Jesse, does not speak with customers that call in on the CS, that is left to me, and I have no record of talking with a Jaz Brock.
Anyone that call in stating they have had an allergic reaction, again would be directed to me, and again I have not record of speaking with a Jaz Brock
We NEVER refuse to stop subscriptions. (hard stop)
We may in some cases dispute returns (based on time) but in this case we would refund all 3 months as we have a simple 90 day return policy.
If you need to contact us in the future for any reason (INCLUDING CANCELATIONS) please note there are many ways to do so, and they can all be found on this page:
https://losethebackpain.com/contact-us/
Thank you for being a valued customer as your satisfaction is important to us!
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
From the business
Since 2003, the Healthy Back Institute has helped millions of people from around the world to get lasting relief from lower back pain, neck pain and sciatica. Press play below and see how we can help you. Get your FREE Copy of The 7 Day Back Pain Cure...
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Melchor,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), your Smart Ship order was stopped and we will refund your (July and Aug) Smart Ship orders.
If you have any customer service needs with us please use this form https :// losethebackpain. com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute