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LoopNet Reviews Summary
LoopNet has a rating of 1.1 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LoopNet most frequently mention credit card and customer service. LoopNet ranks 1207th among Real Estate sites.
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I neglected to cancel my contract in writing prior to the 60 day required time frame and now they are demanding payment for another year. Did I mention that I got NO RESULTS from the first year? This is a scam. Who needs to force people into a working relationship? PS Can I select less than one star as a rating?
I had no idea that the site requires you to update it every 75 days. When that 75 days is reached, they consider your listing "inactive." "Inactive" means no one will see it when searching for listings. It doesn't mean they will quit charging you. Now I understand why I have had NO activity or inquiries for over 15 months, while they continued to "auto-renew" my "listing" without listing it. DON'T use this service unless you are a real estate professional who plans to monitor it and your account every day.
Loopnet expects the customer (YOU) to monitor your own ads before every 75 days (ha ha) or it will be deactivated while you still pay money every month. If you call to get help from their agent they will repeat themselves over and over and try to disway from speaking to a manager. Then when you cancel your account, they will bill you for 2 more months. Ha ha. Then you have to make sure they do this. Hah ha ha ha.
This appears to be a classic bait and switch operation. Before I signed up as a free viewer I had no trouble seeing all of their listings. Once I signed up they put a lockbox symbol on almost all of their listings in all locations, telling me that I would need to pay them to view most listings. Before I listed a property, I was told it was a free listing that I could upgrade; after I listed a property the only option to have anyone see it mysteriously seemed to be to pay over $3000 (the property I listed was for $79,000). A 40 minute phone call from "Jon" at LoopNet alerted me to a special price of about $400 for three months listing; his final offer was around $250 for a 3-month listing. When I asked him to send it to in writing, he alerted me to the need to call him for the offer because it was a "commission" sale not otherwise available. The truth is that no one other than me can see my listing - their phantom 2% claim appears totally bogus - unless me, myself and I represent 2% of their viewers (which may in fact be the case).
Beware! Website content is usually outdated especially for Multi-Family properties. Brokers use this website as a last resort. I found very little use for this website.
Read the fine print! Tried to sign up for a single $200 listing. Accidentally signed up for the Quarterly Plan at $190/month. Tried to cancel when I realized they started billing for a second quarter -- no joy. Once that second quarter starts, you can only cancel at the end.
Tried to call to get a refund. Again, no joy. No attempt to keep me happy. So now I have to pay for 6 months at $190/month rather than what I tried to do - a single month listing. The space rented 5 months ago! Stay away!
LoopNet cut me off from the website, literally. I can't even see their main first level home web page.
I bought 3 months premium listing as a seller for our property in New York, USA.
They kept charging me after three months, even though I can no longer even see my account, can't see what they are doing and have NO CONTROL over renewal or not.
Whatever you do, never give LoopNet your credit card number.
Really the best website of it's kind right now. The site is easy to navigate and the mapping feature is very helpful when we're trying to zero in on very specific area. The full access is a little pricey at $90 a month
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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