LoopNetReviews 48

Signed up for Loopnet using a corporate card that had a lot of advertising on it. Listing was ineffective so after a number of months I cancelled. Two months later I got a call on the listing so I realized it did not cancel, I cancelled again on the site, followed by a phone call and an email. This time the listing came down but they kept charging my corporate card, which is mixed with lots of other similar advertising (i.e., for almost another year before I caught it. I know, I should have caught it but when I called them they said that I sent my cancellation to an automated email account that they don't monitor and there was nothing they could do to help. If you would like to join in a class action lawsuit against Loopnet/Costar, it's clear from this review board that they do this frequently and intentionally. Please reach out at *******@sportlabinc.com if interested.

Loopnet and Costar are the worst organizations ever. When someone joins them, he/she cannot cancel their bad service no matter how many times one attempts. I have tried through many emails and conversations to cancel their lousy service, but they ignore my requests and keep on billing me. When they will attempt to ruin my credit, I shall have them sued. Take my advice and DO NOT join them or cancel your subscription at your first chance. Good Luck.

I signed up for their lowest plan possible. I requested cancelation on 8/24. I needed to change the payment to the correct credit card. They charged me anyway on 8/27. So I called to ask them, since they charged me will my listing be active for the next 30 days. The man I spoke to said yes, it will be active until 2024. You signed up for the 12 month subscription. I told him I signed up for the lowest plan they offered. He said right, it's 3 months or 12 months. I told him no, I signed up for the month by month subscription. It did not say 12 months only or have a 3 month option. How do I fix this? I do not need the property listed for 12 months (Fingers crossed). He said you don't. You keep paying until July 2024, He kept repeating himself in a snarky tone over and over. I asked to speak to someone who can rectify this. He said I was, he can. By telling me I can keep the account until July of 2024. Don't use this site. They are shady, rude and unprofessional. To refuse to let me speak to anyone is absolutely ridiculous. This is the second property we've had listed on Loopnet and they did NOT charge me for a year with the first one. Cancelation was easy. They must have got broke and in turn got shady. So So Annoyed.

For instance hey put building for sale by $270k while the unit in the building cost $350k. According to the agent I call. He said the information was incorrect

The manager called back and cancelled my subscription so I agreed to remove the bad review. It was frustrating and I wouldn't use them again. I did get leads from Loopnet, but it was expensive and not easy to cancel.

Will never use again. After looking for some commercial properties, loopnet blocked my account.
"You have exceeded the amount of activity allowed by LoopNet and are temporarily blocked".
It has been like that for over a month.

They have very friendly sales staff, that make you feel comfortable. But don't be fooled. They don't give a S&*! About you or your business. When you go to cancel your contract they will say that you have to give them more time to cancel and you are committed for another year. I called long before my year was up (4 months prior) and asked about canceling. They never once said anything about needing to send emails, texts, faxes, phone calls. And this is not libel because it really happened to me.

Watch them I called and cancelled and they continued to charge me even after I cancelled. They claimed the kept my membership open for $164 a month even though I had no listing to sell. They also call constantly to up sell you.

Property owners: buyers are NOT going to pay to look at your listings, if you want to sell your property use another site and NOT Loopnet ripe off. You will get more views from other sites. Loopnet is just a money grubbing company,just ask your prospective customers if they want to PAY to look ( answer NO) remember they already pay the commission to buy the property.

I am a small business owner and chose to advertise my business for sale on Loopnet. The listing process was a tad difficult and must be finalized with a call from an advisor prior to it going live. During the call they encouraged my husband to upgrade but we chose not to. Once it was listed I immediately started getting calls from CoStar, their sister company, asking me to list there because Loopnet was really just for property. I asked why this wasn't discussed with us when the advisor called trying to get us to upgrade but didn't really get a response other than we would get better results if we listed on CoStar as well. They called three times a month for the next few months. I finally decided to cancel the listing partially because of what the advisor said and because it wasn't getting much traffic. I thought I had signed up for a month to month plan but was told it was a yearly plan, which my receipt confirmed. Although, I had no intention of signing up for a year. I emailed about seeing if they would consider letting me out of the contract. They said they only offered quarterly or yearly subscriptions. I asked if I could be downgraded to quarterly, pay the difference and be done but they were unwilling to do so. Its frustrating that they were willing to take my money knowing I was selling my business, not just the land, then call once I was locked in to say I should have chosen CoStar because Loopnet wasn't really going to do much for a business sell. Then to refuse to refund me when I decide to cancel knowing I am on the wrong site.

I have paid Loopnet over $3000 and never got any benefit from the service! I signed up for a 3 month subscription that auto renewed every quarter for over 2 years with a monthly charge to my credit card of $104. I called and cancelled before it auto renewed a 3rd time and they said it would be taking care of, but they kept charging the card. Every company I have ever set up an Auto renewal with will send out a monthly receipt or notify you in some way that the 3 month contract is renewing. It seems that their plan is for businesses to not notice the recurring charge. Really unfortunate that companies will do this. Be sure to document every discussion and get email confirmations for any changes made over the phone.

Whenever you interested property from this website they will make you sign some documents before they send you the address this is bad service and easy to scam buyers

Signed up for a one year plan when I had a listing. The property was sold in 3 months. When I was about to update the status to sold on the site, only to find out loopnet removed it without my concent. Even with a sold listing, there is still some sort of marketing value. They refused to stop charging me $99/month, but I am paying that for nothing. I wouldn't have a problem of paying $99/month for a sold listing because that's what I signed up for, but charging people for doing nothing is a ridiculous. I don't think there is any language telling me that loopnet can remove the listing without my consent and I would still be on the hook for the whole contract.

They increased their rates by a whopping $50 per silver slot after my one-year term, which was $150/month for me. They did not inform me of the new rate increase until after my contract expired. They also weren't advertising my listings on a couple of occasions when I went to check on them on LoopNet. Their prices have increased excessively. I recommend that commercial users/professionals use Crexi instead. It's significantly cheaper and a better platform overall

Most of the commercial properties that are beautifully posted have been off market for months. If you value your time, I would not waste it by searching through their listings.

Tried to get a ad on April 15,2022 and site was having difficulties and it timed out. Thought nothing of it. Come to find out they had been drafting on my account for 5 months and I never placed an add or got any email verification that I purchased anything. Checked to find they have been taking money. I called in spoke with a gentleman and he told me that he would refund me and cancel. I said cancel I never signed up for anything. I said can you send me proof of that and he said he would send it over right away. I haven't received anything. These people will suck your money out of your account weather you do business with them or not. Businesses and their employees use to have pride theres none anymore.

Website works like s**t, it's not loading properly, always has some bugs, i was looking for a land, after 2 hours of browsing the just blocked me:"You have exceeded the amount of activity allowed by LoopNet and are temporarily blocked. Your use of LoopNet is subject to LoopNet Terms. Any use that does not comply with the Terms is unauthorized"
But when I try to read their terms, page is not opening.