On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Traveling is exciting. It is one of those activities in life that we look forward to. Traveling gives us a chance to not only see new places and meet new people but can also act as a catalyst to our emotional and spiritual growth. Traveling brings about new experiences that we do not encounter in our regular mundane lives. This is one of the reasons why traveling proves to be a soul-enriching event. As fun as traveling is, making the necessary arrangements for your travels is the opposite of fun. This is where LookByFare comes in.
Our parent company is ARS Travel Services Limited under whose guidance we have been able to serve countless customers and achieve utmost customer satisfaction. An important aspect of serving our customers is understanding the fact that different types of travelers have varied travel-related requirements. Hence, the travel products and services we offer range from low budget to luxurious ones. It also covers a wide variety of travel products and services that...
LookByFare Reviews Summary
LookByFare has a rating of 3.2 stars from 2,277 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LookByFare most frequently mention customer service, good experience and easy process. LookByFare ranks 8th among Travel Agency sites.
Instant Feedback
We monitor reviews for authenticity
Found a link to LookByFare that took me to several choices for my requested trip. It was easy to complete my reservation.
My experience using this website was very pleasing, easy to follow and fast to complete with no hassle.
At first I was not happy with some of the upcharges that these airlines charge for seating and property protections. I'm still not happy about it (bc I think it should be like the days before 911 where the cost of the ticket covered everything), HOWEVER, I was pleasantly surprised that LookByFare actually was concerned about my opinion enough to call me back within 30 minutes of making my booking to discuss my concerns. The clarified a few things and offered me a credit as a gesture to make me a more satisfied customer. I may still be unhappy about the airline upcharges but I was very happy with LookByFare's Customer Service.
You charge a $30 Seat fee when you clearly state right before "No Charge" REALLY?! And you charge $20 to help passengers find a new flight if you screw up. Again...REALLY!? The Airline industry definitely needs MORE consumer regulations. I will be voting for political candidates who want to REGULATE this industry more! Tired of guys RIPPING US OFF! And Don't you dare use COVID as an excuse anymore, that excuse is played out! You're Just GREEDY!
I to be honest recently booked a pretty good deal,however I realised I made a mistake on accuracy regarding my input and immediately called back to change it.Lets just say,the Customer service personal were Not rude,But Not exactly friendly.👎🏻I had to call back three times to get it corrected.🙄🙄🙄🙄
Would not let me change my birthday to Feb 29th, even though 1964 was a leap year, so now my details don't match my ID
UPDATE: I had an issue with my date of birth not showing up as an option on the site (Leap Year birthdays are always fun), but received a call within 15 minutes after my review to rectify the situation. The info was updated on my booking confirmation, and all is now well with the world... and my future trip! Thank you Lauren for the excellent customer service!
Would not let me change my birthday to Feb 29th, even though 1964 was a leap year, so now my details don't match my ID
It was a good experience, I definitely will recommend other people.
Very Easy, Very simple. I am very happy. I will come back anytime to book my next trip here.
Easy Fast. Do not travel much at all so took it right through. Like southwest airlines
Alittle deceiving, after I booked my flights, I got a call and they said they forgot to add the taxes, which added another $275.00 to my purchase price, they should have been upfront with the total price
The only thing that I did not like is the baggage prices were more on this site than the actual site.
I needed a quick emergency flight with very limited notice, they took some of the stress off thankfully
This is my first time with this company everything goes well I hope I'll be flying more and more with you guys. Thank you so much for the opportunity to getting my ticket with good price.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members