I placed an order through loft.com on 10/3/16. I received a shipped order notification on 10/5/16. When I went to check the status today, 10/17/16, I noticed that the package had been wrongfully returned to sender. Having previously received an item from the same order (there was a split shipment), I know that my address information was correct. I contacted loft.com through chat and was advised to contact FedEx even though Surepost / USPS was involved. At no point during the conversation did the representative offer to contact the shipper on my account. I was then advised to contact loft by phone to reorder, which means that they will charge my credit card again and credit me once the original package is returned. I find all of this to be terribly inconvenient and aggravating. I receive little apology and sub pare service to a problem I did not create. Buyer beware, if something goes awry with your order do not expect loft.com to step up and provide even mediocre level service. Disheartened and will not return.

A new loft store opened in my area. The clothes are beautiful European style. Great colors. Very serious and professional look. I started shopping at Loft in store and online to find out that the quality of the merchandise is not too good. I was very disapointed. You have to choose carefully and it is better to go to the store instead of shopping online to choose the materials that will last more. I believe that this business has potential. They are trying to sell affordable beautiful products but the quality needs to be improved.