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LockpickWorld

3.0

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LockpickWorld Reviews Summary

Lockpickworld.com is a top-rated online store specializing in lock-picking tools and accessories for hobbyists and professionals. They offer a wide range of products, including lock picks, practice locks, electric lock pick guns, and locksmith tools.

This summary is generated by AI, based on text from customer reviews

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Minnesota
1 review
0 helpful votes
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Terrible Service
December 13, 2024

Poor service. This company kept my money for 5 days before I had to badger them about my order not being shipped. I was told for that no apparent reason a third party company had flagged my order for fraud. I still haven't received a refund on an item they charged $55 but then offered as an add on for $39. I asked them to make it right and yet they refused. And Dangerfield lock picks are terrible as well. Avoid these guys at all rish.

Date of experience: December 12, 2024
Lock P. — LockpickWorld Rep
over a year old

Hi Casey,

Unfortunately our system detected that your transaction was fraudulent and as a precautionary measure, we had to refund your payment.

We take the security of our customers very seriously and therefore have put in place measures to prevent fraudulent activities on our platform. While we understand that this may cause inconvenience, it is in the best interest of our customers to ensure their information and financial security.

Dangerfield brand tools have an excellent reputation on the lock picking scene. Potential customers can look online, on YouTube and find plenty of independent reviews to confirm this.

You were refunded on December 12 - payment may take up to 10 days to reflect in your account.

If you have any further questions or concerns, we are here to assist you. Our customer service team is available to address any questions or concerns you may have.

Thank you for your understanding and please let us know if there is anything we can do to help.

Texas
1 review
0 helpful votes
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This vice changed things for me. I was used to holding locks in my hand and picking them open. Then I came to my first real deadbolt that I had permission to open (we own the rental building) and suddenly the angles were different, holding the pick and tension wrench was different, everything about the experience was different. This vice is a marriage between the two. It allows one to sit comfortably and even tension with the left or right hand behind what would be a solid door but the angles can be placed just like real-world locks. I cut a strip of leather to wrap around the holding clamps so as not to scratch certain locks I own. I have needed this vice for a long time and am so glad that I now have it. I use it daily. It is well made, well priced and a great buy for anyone who loves to pick locks!

Date of experience: April 25, 2024
Lock P. — LockpickWorld Rep
over a year old

Hi Mark, Thank you so much for sharing your experience with the vice! It sounds like it's been a game-changer for you, especially when dealing with real deadbolts.

Using a strip of leather to protect your locks is a clever idea! We're thrilled that the vice has been such a valuable addition to your toolkit and that you find it well made and priced. If you ever need anything else or have further feedback, feel free to reach out. Happy picking!

New York
5 reviews
6 helpful votes
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Paid $27 for skeleton keys that did not open my cabinet. Company sent me an RA. Awaiting refund in a few weeks TY

Date of experience: March 17, 2024
Lock P. — LockpickWorld Rep
over a year old

Hi Ben,

It's simply not true that we haven't accepted your return. You sent us an email on Saturday March 16 - our offices are closed at the weekend, so we can only respond to you on the next working day which is a Monday. We have already replied to your email and are happy to accept your return for a refund.
​

Colorado
1 review
0 helpful votes
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Amazing quality and FAST Shipping.
December 2, 2023

I have been using this shop for years. This is my only place to get the highest quality lockpicks at value pricing. Most of the picks are super smooth and pop locks in seconds. I recommend them to everyone I know that is in the market for Top Quality Lock Picks!

Date of experience: December 1, 2023
Lock P. — LockpickWorld Rep
over a year old

Hi Jeffrey,
Wow, your words truly made our day! We're thrilled to hear that you've been a longtime fan and that our lock picks have consistently met your expectations. Thank you for your loyalty and for recommending us to others—it means the world to us!
If there's ever anything specific you're on the lookout for or if you have questions, feel free to give us a shout. We're here to keep your lock-picking adventures top-notch!

Virginia
1 review
0 helpful votes
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I lost a few little tiny screws from one of the products I purchased. I notified them and they sent replacements in the mail right away. They always respond to inquiries and their product is excellent. Great working with a company that knows how to do business and customer service.

Date of experience: November 14, 2023
Lock P. — LockpickWorld Rep
over a year old

Hi Michael,

Thank you so much for your kind words!

Ohio
1 review
0 helpful votes
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Quality customer service representatives.
October 24, 2023

I've had a few minor issues due to product, shipping, and errors on my part. They're always responsive and resolved every issue I had perfectly. High quality people that do better than just making things right.

Date of experience: October 22, 2023
Lock P. — LockpickWorld Rep
over a year old

Hi James,

Thank you so much for your kind words! We're delighted to hear that you've had positive experiences with our customer service team. We're always here to assist with any issues that may arise, and it's wonderful to know that we've been able to meet your expectations. Thanks again:-)

California
1 review
0 helpful votes
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I am leaving this review because of the level of customer support I received. I thought I hit a dead end with my problem but the level of concern/care was next level. The site was easy to use and they've a variety of items to choose from. Will definitely keep coming back.

Date of experience: September 21, 2023
Lock P. — LockpickWorld Rep
12 months ago

Hey How - sorry for the long delay, we were busy helping customer with our 'next level' of concern (that's a very nice thing to say by the way, really appreciated), but I received a notification today we have reviews without replies, so I'm just going through them and repliying where required.
I hope your lock picking journey is continuing positively, and if you ever need any assistance with any tool, lock, or technique, our team of very experienced lock pickers are always happy to assist.
Best wishes
Chris
Lock Pick World

Hawaii
1 review
0 helpful votes
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Good prices and a wide range of selection from beginners to advance sets. Love the layout and ships quick!

Date of experience: September 19, 2023
Lock P. — LockpickWorld Rep
over a year old

Hi Wayne,

Thank you for your kind words and for the 5* review! We're thrilled to hear that you appreciate our selection and service. Take care and we're always here if you need some friendly tips or advice. Happy lockpicking!

Ohio
1 review
0 helpful votes
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Definitely a great new hobby
Everything is amazing except the smallest lock in the set shot the center spring and driver pin straight out first little push with a hook and very little pressure. Found the driver pin and plastic plug but no luck with the spring. Otherwise I really like and enjoy all the products I purchased.

Date of experience: June 28, 2023
Lock P. — LockpickWorld Rep
over a year old

Hi Lawrence,

Thanks so much for your 5* review and for reaching out and sharing your lock picking adventures with us. We're happy to hear that lock picking has become an amazing new hobby for you.

We're also absolutely thrilled that you're enjoying all the other products you purchased. It means the world to us when our customers are having a blast.

If there's anything else you need, any other lock-related tips, or even just some friendly chat, we're here for you! We're dedicated to making sure your lock picking journey is filled with excitement and success, with a few unexpected twists along the way. Thanks again for being a part of our fantastic lock picking community. Your enthusiasm fuels our passion for providing top-notch products and support. Keep up the awesome work, and remember, there's a whole world of locks waiting to be conquered by your skills!

Florida
2 reviews
1 helpful vote
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I have ordered several times from this company & have never once been disappointed. Great products, customer service, & super fast shipping. I will be using Lock Pick World for my new hobby. I couldn't be happier!

Date of experience: February 22, 2023
Lock P. — LockpickWorld Rep
over a year old

Hello Julian - thank you so much for taking the time to leave a review here, and I couldn't be happier that our team have never disappointed you. Remember, we're always available for lock picking advice, so if you get stuck or want to take on some more difficult locks, let us know, it's a pleasure to help. Best wishes.

Minnesota
1 review
0 helpful votes
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An outstanding company
February 1, 2023

I came across LockPick world and figured why not give it a try. Well I am glad I did! I always received my items as stated and everything was perfect. I came across some hard times and needed assistance with returning an item. LockPick world was so helpful and never came across with things like per our policy etc. They were so helpful and understanding. I would choose them over other companies simply because this behavior shows they care about their customers on another level then just sales.

Date of experience: January 30, 2023
Lock P. — LockpickWorld Rep
over a year old

We are thrilled to hear about your positive experience with LockPick World! It's great to hear that we were able to help you out during a difficult time. Our goal is to provide excellent customer service and we're glad to know that we were able to exceed your expectations.

We appreciate your kind words and the recommendation you have provided for others to consider our company. It is always amazing to receive such positive feedback and we are proud to have you as a customer. Thank you for choosing Lock Pick World and we look forward to serving you in the future. Best regards (LockPickWorldTeam)

Texas
1 review
0 helpful votes
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This company, lockpick world, is by far the best Lock Pick/Locksport/Locksmith/Entry Specialist supply company in today's market. I deal with a lot of companies that I buy from and this is the only one that has a rewards points program where you can earn points for every dollar you spend on their website and and for various reasons you can earn these points that go towards free shipping money off your purchase celebrating a birthday even they give you points towards purchases. No other company on the market, no name brand company does that, except lockpick world! They also email you to let you know that you're the reason that they're in operation that they're able to be a business Chris Dangerfield and his group actually partially email you to compliment you and thank you for your purchase and then offer you a discount on multiple items from their store. This is amazing customer service and customer care! When you buy something from their store they'll even send you a booklet sometimes telling you how to use the product and the in's and out's of it's function not like an instruction manual I'm talking like when you buy rakes Chris Dangerfield wrote a whole pamphlet a very detailed one about how to write in the different techniques in detail. This is amazing! When you buy something they'll offer you 20% off if you buy a second one or 20% off anything in the store if you purchase in the next 20 minutes. No other company does that! And I bought from a lot of companies this is the best try it out you won't regret it. I'd give him a 100 Stars if they had it go that high but it only goes up to 5 stars so 5 is what I could give them!

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LockpickWorld attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2023
Lock P. — LockpickWorld Rep
over a year old

Dear Justin, Thank you so much for taking the time to share your positive experience with Lockpick World. We are thrilled to hear that you have been enjoying our rewards program and exceptional customer service. Our goal is to provide the best possible experience for our customers, and it sounds like we have been successful in doing so. We appreciate your kind words and the high rating you have given us. Thank you again for your support and we look forward to serving you in the future. Best regards, Lockpick World Team

Georgia
1 review
0 helpful votes
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Great and speedy order
October 23, 2022

Great headacheless order and very speedy shipping will definitely order with them again awesome company

Date of experience: October 22, 2022
Lock P. — LockpickWorld Rep
over a year old

Hi Bradley, Thank you for the amazing review, we really appreciate it and look forward to assisting you in the future. Take care and all the best:-)

Florida
1 review
0 helpful votes
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Beware
August 1, 2022

I am always suspicious of a company with no telephone number to contact them. Why a company would have a warehouse with no real address and no telephone number. It smells fishy. You have anotherin Nashua NH. When i called nobody answered but only the next day. I told them i was billed from a store in UK. They said sorry we have no business in the UK go check with your bank which i did, Then 2 days later someone from lockpickworld send me an email sigtned by him with 2 adresses. One in FT LAUDERSALE FL and one in the UK. When i asked him why 2 addresses 9n different coutries he replied oh i am the owner of both distributors. Very confusing.

Date of experience: August 1, 2022
Lock P. — LockpickWorld Rep
over a year old

Well, you could check out our Facebook page, or our Twitter, both with many followers and engagements, as well as hundreds of verified reviews on the shop. We have no telephone number because when we did, it was busy all day long with people who wanted lock picking advice, or just talk about lock picking. We're we're happy to provide lock picking advice by email, but not discuss over the phone in conversation as that is a whole new specialist staff member and the cost of that would go on the price of the products, which we try to keep as low as possible. Being the biggest lock picking retail outlet in the USA, LockPickWorld is well known among the lock picking community, ask on any forum. Giving us a one-star review seems a bit unnecessary, especially for a company you haven't even used. Oh well.

Oregon
1 review
0 helpful votes
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Helping hands!
April 1, 2022

My or was a mixup but was resolved with one e-mail. Perfect! I'm one happy customer planning more business in the near future.

Date of experience: March 31, 2022
Lock P. — LockpickWorld Rep
over a year old

Hello Clyde, Thank you so much for the 5* review - it means a lot. Sometimes mistakes are made but we always go out of our way to put things right. Glad to have been of help and good luck with your lock picking journey:-)

Colorado
1 review
0 helpful votes
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LOCKPICKWORLD
February 14, 2022

My purchase experience was overall a Great one. Website was easy to navigate, everything I ordered was delivered relatively quick. And the products I ordered came exactly as described. I did not have any issues buying or receiving the products I bought. I would recommend this company for your lockpicking needs.

Date of experience: February 12, 2022
Lock P. — LockpickWorld Rep
over a year old

Hello Richard - AMAZING! I really can't thank you enough for doing that. The Covid situation combined with the supply chain issue over the last year has really put a stress on our otherwise well-oiled machine, but thankfully we're out the other side of that now. Thank you so much for going to the effort of leaving us a great review, we couldn't be happier when our customers are happier, that's what it's all about! And don't forget - we're always available for lock picking advice - tools or techniques. And if someone here doesn't know the answer, we probably know someone who does

New York
1 review
0 helpful votes
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I don't often leave reviews but I felt like I needed to in this case because of how well this company conducts it's business. I purchased a beginner's lock pick set from them a few weeks ago. Not only did the package arrive quicker than I expect but the company went above and beyond to meet my needs. When I had a question that couldn't be answered by staff, the owner of the company took time out of his busy day and reached out to me. Not enough companies actually care about your satisfaction. LockPickWorld does. 10/10 highly recommend.

Date of experience: January 27, 2022
Lock P. — LockpickWorld Rep
over a year old

Hello Andrew - thank you for this amazing review. I know we had a few issues - mistakes do get made but I'm glad we managed to end up with this very happy conclusion. And remember, we're always available for lock picking advice - and if we don't know - someone we know probably will. Thanks again, it means a lot.


Worst customer service I've ever experienced
January 26, 2022
Previous review

First off they refused to provide proof of purchase. They accepted my payment but wouldn't give a confirmation number or update my account to show my purchase. It took a minimum of 6 days each for them to respond to my email. The product I purchased became out of stock 3 weeks before I purchased it yet they made no mention of this until after they took my money. I had to file a complaint with the BBB to get a refund. Purchase your lock picking products from Covert Instruments. 1000x better experience.

Date of experience: January 25, 2022
New York
1 review
1 helpful vote
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Over a month and nothing but promises
January 9, 2022

I was very excited to place an order with this company for a Christmas present for my brother who was interested in getting into lock picking however it has been over a month and I still have yet to receive my order. I emailed in the second week of December and got a prompt reply saying that no guarantees could be made on delivery time but that a refund could be made if desired. As I really wanted to get the product I asked that they continue with the order. After a few more back and forth via email, I was promised the item would ship "in the next few days" starting on December 20th. Obviously, a hectic time with the holidays and the supply chain issues but multiple promises being broken is no way to do business. In my last email, I asked for shipping confirmation by next week or a refund. Still very hopeful to receive the product as the reviews I have read from those who have received it are very good.

Date of experience: January 9, 2022
Lock P. — LockpickWorld Rep
over a year old

Hello Conor - That's a shame we got a negative review from you, but I certainly understand your frustration, and we have offered you an immediate refund as soon as you contacted us. With the supply chain issues and staff sick with Covid, it has been a really challenging time, especially over the very busy Christmas period. It's particularly upsetting because we are lock pickers too and are very passionate about lock picking - especially people buying beginners kit who are obviously new to the amazing art of lock picking. The good news is, the stock you're waiting for arrived today and once it's received into inventory it will be dispatched, so probably midweek. Once you've received your order, should you wish to make a further purchase with us, email us first and ask to speak to Chris (me, the owner) and I'll make you a significant discount code by way of compensation. And remember, we're always available for lock picking advice, if you have any questions about tools or techniques. I hope once your set arrives, you'll be so excited the issues you've suffered will be a distant memory - because lock picking is awesome! Let me know if you have any questions or comments, feedback etc.

Florida
1 review
1 helpful vote
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Absolutely disgusted!
January 7, 2022

This company ripped me off for almost $200.00 in merchandise ordered last year.

Items were never shipped!
Tracking / Shipping Invoice never provided!
Absolutely no communication from this vendor!

AVOID THIS BUSINESS!
It can happen to you.

Date of experience: January 7, 2022
Lock P. — LockpickWorld Rep
over a year old

It would be handy if you could provide your name and/or your order number so I can look into this. You don't become the world's largest lock picking retail store with nearly 20 years trading online by ripping people off. I would be happy to look into this and possibly put it right, but I need more information so I know what I'm looking at. If that information doesn't materialize, I'll be left questioning the validity of the claim - and I also would like to make it right. So please get me that info so I can look into this.

Canada
1 review
0 helpful votes
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Quality products
November 16, 2021

My experience with LockpickWorld has been great. Fast shipping even to Canada good costumer service and product arrived as described packaged well and on time. They got good deals and carry a good selection Of hard to find items would totally recommend costumer for life 5 stars all day long!

Date of experience: November 15, 2021
Lock P. — LockpickWorld Rep
over a year old

Hi Joe, Thanks for the fantastic 5* review. We're delighted that you like our products and service. I'll make sure all the other guys at Lock Pick World hear about your glowing review. Thanks so much for your support, we really appreciate it:-)

From the business

Lock Pick World is North America's premier lock picking tool and advice website, with decades of experience supplying quality lock picking tools and advice. We are known for our exceptional customer service, innovation, and aftercare, your experience with us doesn't stop after you've made a purchase, we're here for your lock picking journey to answer questions and offer advice should you require it.


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