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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was great! Really easy to build a resume and the step by step instructions alleviated my anxiety.
It would be amazing to have a linked-in import and smart date settings. A real pain to go back 20 years each time I add another position
Hi Jeff,
We appreciate your feedback. This is something we could consider. Thank you for the suggestion.
Thank you Farrah Solano, for the faster resolution, not like other customer support, he provided me faster resolution by understanding my situation and gave me the offer so that i can stay with livecareer
Hi Khadar Basha,
We greatly appreciate you taking a moment to drop a mention for Farrah providing you with excellent customer service! We're thrilled to hear that you were able to get an even better deal and wish you all the best in your search!
Farrah Solano, the one who aided me in a chat room, was very polite and kind. I stated my situation, and Farrah quickly aided me in solving my issue, talking to me and passing the time as we waited for my cancellation to be processed, which didn't take too long.
Thank you for sharing your experience with Farrah. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Several formats to choose from and very easy to use.
Thank you Elidia, for the wonderful review, we are glad you found our product easy to use.
Pretty good, I wish I could have the option to change my resume to different templates
Thank you for the feedback Berenice! You are able to change the template when you go back into the document from your dashboard. If you require any further assistance, please do not hesitate to reach out to us via phone or chat and one of our agents will gladly assist you!
https://www.livecareer.com/contact-us
I have been very fortunate to experience a lot of career growth the last 3 years. Live career had be prepared every step of the way with resumes and cvs in hand! When I called in about account questions, Nelson was very helpful, knowledgeable, and personable. Always a great experience with Live Career and I am giving Nelson 5 stars!
Hi Kelly, we are glad you love our product if you ever need any help just let us know.
I would have appreciated knowing there was a cost up front before adding all of my resume information. I would have still bought it but it feels cheap and misleading to have people create a resume then exhtort money to get to keep their work.
Hi Kelly,
We offer customers the option of continuing with our premium services based on their satisfaction with the results. The plain text version of any resume created can be downloaded free of charge. In addition, our 14-day trial comes with a 100% money-back guarantee! We hope this clarifies any confusion.
It's so easy and the templates look so professional!
It’s great to hear that you’re pleased with your job-ready resume, Bob. We’re here to help jobseekers get their resumes ready so they can focus on getting the right job. Thank you!
What the hell, first of all you sold it as a free template when I put all day to make my resume and want to to get my resume you start charging me and now I even cant find my resume that you tricked me to buy... common...
Hi Joe,
We are very sorry to hear that you haven't enjoyed your experience with us. Please know that our site is free to use and we give customers the option of continuing with the services if they are satisfied with the end result. At your earliest convenience, please contact us via phone or chat and one of our agents will gladly assist you!
https://www.livecareer.com/contact-us
Good way and manageable to build a carrier and a future job
Reviews like this really make our day, Deborah! We are always here for you, so if there’s anything else we can assist you with, just get in touch.
Quick and easy to maneuver. Provides excellent examples. And very effective in gaining an interview with employers.
You're welcome always, Nichole! If you ever need any help, get in touch at any time.
Easy site to use. Great options that were very helpful when describing jobs.
We’re always thrilled to hear from happy customers, Ruby. We want to thank you for sharing your experience, if you need further help, please do not hesitate to contact us.
Good resume builder. Wish it were free but cheap price for what it does.
We appreciate you taking the time to write this review about our resume builder, Angela. Your feedback will help us provide an even better experience for our customers.
It very fast to make a cover letter and very helpfully.
Thank you
You're welcome, Upendra! We’re beyond excited to know that you feel that way about our resume and cover letter builder. We are wishing you the best of luck in your job search!
Easy to follow. Much better than the resume I did myself.
We appreciate the positive feedback, Edward! We’re so happy to know that it was a easy process to follow, we hope it makes all the difference in helping you get the job you desire.
Comprehensive info and help on creating a resume, very good website so far.
Keep going Tanner! We appreciate the positive feedback!
Incredibly easy to create a clean, professional looking resume. Takes the guess work out writing and designing. Can't recommend high enough.
We absolutely love recommendations Patricia! Thank you!
Easy to use. These tools allow you to think about important details instead of being focused on getting the format right...
Hi Joseph,
We really appreciate your honest feedback! Thank you!
All I have done is purchase a month long subscription
Hi Sharon,
We hope you'll use our services to your full advantage! Thanks for the feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're glad to hear that we could help alleviate your anxiety, Robin! Thank you for sharing your positive experience with us!