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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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Very easy, helped me come up with different ways to describe the previous jobs I've had! Thank you!
It said that it would be "free" when I found the link on Google. It is not free. I hate hidden fees.
We're sorry to hear that you feel this way about our resume builder, Rebecca!
We would love to help you address any concerns that you might have and under no circumstance do we hide our fees, please know that we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free. We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
Search engine said free cover letter. After all the work i did, i had to give them money
Thank you for taking the time to rate our services, Peter!
Our basic access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips. If you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word form you will need to subscribe.
Didn't know this was for a fee until I had invested 2 hours in the process.
Thank you for sharing your feedback, Laurie!
Our site is free to use, upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result!
Great way to make a resume and actually have it when you need it.
Thank you for your glowing review, Christopher!
I need to build a new resume thank you for the help.
You are very welcome, we are always happy to help, Zachary!
Seems pretty easy to work with lets see if i get a job!
We hope that your new resume makes all the difference in helping you get the job you desire, Kenneth.
We appreciate you taking a moment to share your satisfaction with us, OF.
You keep sending me emails. I clicked one that said "View your resume" and it automatically purchased this for me after I already canceled once. I DID NOT want to pay 4.95 for this, I should've still been covered for the time I paid for last week anyway. But you charged me twice. I want a refund.
Thank you for letting us know about this, Joseph!
We're dedicated to providing all of our subscribers with the best customer service experience possible and we would love to discuss this further in order to seek a resolution to your matter.
Please expect a private message from us shortly.
I lost my work when trying to refresh and edit a page.
We are so sorry to hear that experienced this with our resume builder, Anne! We hear you and we’re here to help. Look for a private message shortly.
Can't tel anything about that experience unless it will be evaluated by the End Result (by Hiring Manager.
Your feedback is much appreciated, George!
Great formatting and style; my only complaint is I can't make two headings for my work history.
We're always open to suggestions for improvement, please do not hesitate to reach out to us with more of your feedback, Linda!
Very good experience and very fast and easy to follow.
That’s what we like to hear, we’re always here to help whenever you need us, Shannon.
So far easy - unless my resume cannot be downloaded
Keep going and soon you will have a brand new resume to help you land your dream job, Linda.
I haven't had to make a resume in years and you made this so easy to make up a new updated resume
We appreciate you detailing your satisfaction with our resume builder, Matt.
Very easy to use. The suggestions are extremely helpful.
Thank you for sharing your satisfaction with us, Janine!
Quick and efficient. Only gave 3 stars since I had to pay even though it was "free".
Thank you for sharing your feedback, please know that our site is free to use, upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result, Adam!
Guided process was very helpful in building my resume.
We're always here to help whenever you might need us, Burkart.
I looked up resumes example on Google. I've of yours came up. So I started to fill it in, then I realized that this was gonna cost me. I thought it was going to be easy more then the usual charge. It wasn't is was actually less.
We value you detailing your overall satisfaction with our resume builder, Jennifer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You are very welcome, it was our pleasure to help you with creating your new resume, Riley.