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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Should have shown the prices before we put the work into the resume
The entire process was painless. I really enjoyed rebuilding my resume again.
Thank you
You're welcome always and thank you for trusting us with your new resume, Donna!
Natalie, was a big help! I needed a resume ASAP! But my subscription was no longer active. She helped me get updated and explained all the current features so that I can get this thing done in about an hour with all the template and bullet options at a rate that I can afford. Thanks again Natalie... liza :)
Way to make our day, Liza!
I'm pleased on how this site has helped me create my resume.
It’s awesome to know how pleased you are with how your resume turned out, Kimberly.
Was building my resume and spending a large amount of time and effort without any word about a membership or subscription... Too much work to leave unfinished. Would have liked to know what I was in for upfront.
Hey, Louise
We’ve taken note of your feedback and it’s much appreciated.
We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
You said it is free, but I have to pay.
You said I could download my resume if I paid, but I am still looking where to go to download my resume.
Hello, Philip
We appreciate you for sharing your thoughts, to clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I love this interface and have referred several others to use this service.
Thank you for sharing the love, Rhiannon t’s awesome to know how pleased you are with how your resume turned out.
It is very easy to create a resume and cover letter with the ability to apply to relevant positions.
Thank you for sharing your satisfaction with us, Jaymie!
So easy to use and my resume looks amazing! Super fair price.
Just what we love to hear, Linda please let us know if you need any help in the future.
Super easy. I don't know how to word things sometimes, so all of the suggestions were professional and to the point. I'm so glad that LiveCareer is out there to help.
We strive to make our customers happy and we take your feedback to heart, Joe. In fact, we rely on it to continually improve our customer’s experience.
You keep redirecting me to the page from which says thank you for your purchase. I keep getting interrupted on my work because of it. Please ask your developer to fix that
Hi, Anubhav
Our team is dedicated to providing our users with the best customer service experience possible and we would love to discuss this further in order to seek a resolution to your matter.
Please expect a private message from us shortly, once again we apologize for any misunderstanding and hope to resolve this matter soon.
This is an amazing site to create a resume for a new career path. Very simple & self-explanatory
Thank you, way to make our day, reviews like yours keep us going, Susan.
Spent over an hour typing for a free resume only to be charged afterwards. Pretty crappy business plan. Should have been disclosed up front that a fee would be involved
Hey, Adam
We regret to know that you feel this way and our apologies for any confusion in regards to our Basic and Premium accounts.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I really liked how I was able to just give a job title and it was able to give recommendations on the different job descriptions.
Thank you for sharing your feedback, Andrew we’re excited to hear you feel that way about our resume builder.
This was the easiest, most pleasant experience I've had creating a resume. The pre-written responses were a huge time-saver!
We're thrilled to hear that you had a very pleasant experience with our resume builder, Tony!
The resume review, while correct, didn't share any new insights. I created my resume to be different and stand out, avoiding the minutia of a basic resume.
Hi, Klinder
We’ve taken note of your feedback and it’s much appreciated. We're always open to suggestions for improvement.
I was very happy with how "editable" everything was and how easy to use. Thank you.
You are most welcome we’re excited to hear you feel that way about our resume builder, Jeremy.
Easy to use. Full of insight. Great lay outs and many to choose from
Thank you for sharing your feedback and for giving us a great rating, Richard.
Never used a resume builder before - I am amazed and thrilled with the framework for the build and the catalog of detailed skills and experience
We appreciate you taking a moment to share your satisfaction with our resume builder, Daniel.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’ve taken note of your feedback and it’s much appreciated, Heather.
We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.