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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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This was so helpful - I had no idea where to even begin when writing my professional cover Letter. Thank you, Live Career!
Excellent experience using this tool. I've saved hours of formatting and have been able to concentrate on content of my resume.
We appreciate you taking a moment to share your satisfaction with us, Sean.
Greatr
Thank you for sharing your feedback and for giving us a great rating.
It needs more options for people without job experience.
Thank you, Trinity, we’re always open to suggestions on ways we can improve and thank you for providing us with your feedback.
Said it was free until it wasn't. Not a lot of cover letter layout options
Thank you for sharing your feedback and for giving us a great rating.
All experience is good but payment part is very unsatisfied. And customer care is available only on live chat Call on customer care is not done. But after all i am able to make my resume. Thanks!
Thank you, Bijender, for taking the time to let us know your feedback, we’re always happy to hear it!
We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
This builder was marketed as being free. I spent 3 hours building a resume, only to be forced into paying $25 to download said "free" resume.
To clarify, we are in fact free, Brianna.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I created my entire cover letter and then when i purchased the required subscription, it erased the whole thing.
We deeply apologize for this matter, Brooke and thank you for letting us know about this, we take our users' feedback very seriously. We hear you and we’re here to help, look for a private message shortly.
Stunning work!
Thank you for sharing your feedback and for giving us a great rating.
I loved the number of resume formats that are available from colors to bold and elegant.
Thank you, Amanda, for sharing your feedback, we’re excited to hear you feel that way about our resume formats.
The best tool! Wish I would have known about this sooner! Such a great resource and so easy to use!
Thank you for sharing your satisfaction with us, Lisa!
Really wish I had known that I would have to pay for my resume before I spent the time completing it on the site.
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips, Tyler.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
Keep up the great work, very helpful and resourceful. I would definitely refer to friends.
Thank you for sharing your feedback and rating us with five-stars, Tania.
Don't call your resume builder "free" and then charge me once i finish building my resume. That's disingenuous.
To clarify, we are in fact free, Eric.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
It was very easy to make your resume and I'll recommend everyone to use it.
Thank you, Amanda, for sharing your feedback and for recommending us!
Awesome
Thank you, Adedayo!
Very easy to use and very helpful in creating resumes and cover letters.
Thank you, Nick, for sharing your feedback and for giving us a great rating.
Very easy to produce a professional looking product.
Thank you, Adam, it’s awesome to know how pleased you are with how your resume turned out.
I was able to put together a polished and well-organized document.
Thank you for sharing your feedback and for giving us a great rating, Rhonda!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Nick, for your glowing review, our team is always happy to help!