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Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Have not written a resume in 22 years. You guys help make my resume easy to make.
Very easy to use & I loved the platform. The cost was also very affordable as well as the many options that were available to choose from as far as templates are concerned are very impressive.
Amazing! We're so grateful for rating us five stars and that you're satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Very easy to use, great Cover letter and Resume results
Amazing! We're so grateful for rating us five stars and that you're satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I can not make changes to an existing resume they way I had originally designed it. I am very disappointed.
We're sorry to hear this, Laura! Please contact our Customer Service Team directly using this link: https://www.livecareer.com/contact-us. They will kindly assist you and solve your needs.
As always, straightforward and professional service provided by LiveCareer
Amazing! We're so grateful for rating us five stars and that you're satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Experience is good apart from the technical glitch which I have faced this time
Thank you for rating us! Please call our customer service team at: https://www.livecareer.com/contact-us. We'll be happy to assist you!
Seamless experience. I was able to change my resume easily and downloaded into many different formats
Thank you for the glowing review and your valuable feedback! We're so happy that you meet your expectations with our resume builder!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
It is easy to used but expensive to receive your resume
We're sorry to hear this, Abdullah. We have multiple payment options for your convenience. We offer 14-day trial access to provide you with all of our features and benefits for $2.95. The same auto-renews to our monthly subscription of $24.95, which is billed every 28 days. When you subscribe to our platform, you'll be provided with a trial or annual subscription option, which is paid upfront. Once you select the offer that suits you best, you'll need to click next, and the payment page will provide you with acceptable payment methods.
If you need more information, please don't hesitate to contact our customer service team at: https://www.livecareer.com/contact-us
The resume tool was easy to use and very helpful in creating a beautiful CV.
Thank you for this great feedback and for rating us!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I generally enjoyed the use of your service. The problem was with formating. I cannot see if my resume will fit one page untill I actually download it. That's very frustrating!
We're sorry to hear this, Monika! Please call our customer service team at: https://www.livecareer.com/contact-us. We'll be happy to assist you and give you the best recommendations!
Ease of use and many options available. Very easy to rebuild an existing resume.
Thank you for rating us and for trusting us with your resume, we're so happy to help you!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Using the program with super easy. It helped me create a really great cover letter and resume.
Thank you for the glowing review and your valuable feedback! We're so happy that you meet your expectations with our builders!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Super good and awesome experience didn't expect it to be so easy
Amazing to hear! We are very grateful for rating us with five stars and that you are satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I subscribed to 14 day trial for $2.95 and tried to cancel on the website. However cancel subscription option is not working as they purposely made it to not to work. So I was charged for the month for $34.95 which is expensive for a resume builder. Hence the 4 starts.
I called the customer service and explained the whole situation. He was very nice and made an exception for me by refunding the full amount and prorated the monthly charges if I wanna use it.
It would have been better if they have the cancel subscription option working as not everyone wants to spend time calling and talk to customer service. Who has that much time. Only reason I don't wanna use their services.
Wonderful and amazing and easy to use. It's very intuitive and the U.I is easy.
Amazing! We're so grateful for rating us five stars and that you're satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I was under the impression I had paid for lifetime access in the past. I was surprised to see a fee due and paid it simply because it was easier to do so rather than start over with someone else.
Hello, Lisa. Thank you for taking the time to share your feedback with us.
We have multiple payment options for your convenience. We offer 14-day trial access to provide you with all of our features and benefits for $2.95. The same auto-renews to our monthly subscription of $24.95, which is billed every 28 days. When you subscribe to our platform, you'll be provided with a trial or annual subscription option, which is paid upfront. Once you select the best offer, you'll need to click next, and the payment page will provide you with acceptable payment methods.
We hope this information helps clear things up; that being said, you can always contact our designated Customer Service Team, which can help you with anything related to your account or our services.
Contact Us: https://www.livecareer.com/contact-us
Over easy to use. Dont like its in google drive I want to convert to word and an having trouble.
Thank you for sharing your feedback with us and for rating us!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Started working as a Chef in 2007. More than 14 years of experience in different hotels and restaurants. Worked with multi-national cuisines. Worked with high-class professional chefs. Over a period of experience, got knowledge about the kitchen system, cost control, making orders, and organizing and preparing staff schedules.
Very flexible and friendly
Ability to manage a team of multinational co-workers
Outgoing, sociable, caring, and considerate
Great to hear! We're so grateful for your review!
We'll be within your reach to here to help you build a successful career. For the latest employment news and career management advice, follow us on: LinkedIn: https://www.linkedin.com/company/livecareer Facebook: https://www.facebook.com/LiveCareer Instagram: https://www.instagram.com/livecareer/ Pinterest: https://www.pinterest.com/livecareer/
It has always been good. I like the opportunity to have my resume looked and critiqued professionally.
The templates and lay-outs really give you a variety of looks for any job situations.
Great to hear! We're so grateful for your review!
We'll be within your reach to here to help you build a successful career. For the latest employment news and career management advice, follow us on: LinkedIn: https://www.linkedin.com/company/livecareer Facebook: https://www.facebook.com/LiveCareer Instagram: https://www.instagram.com/livecareer/ Pinterest: https://www.pinterest.com/livecareer/
LiveCareer helps make the entire resume creation process easier. Helpful hints and suggestions to help guide you to an outstanding product.
Great to hear! We're so grateful for your review!
We'll be within your reach to here to help you build a successful career. For the latest employment news and career management advice, follow us on: LinkedIn: https://www.linkedin.com/company/livecareer Facebook: https://www.facebook.com/LiveCareer Instagram: https://www.instagram.com/livecareer/ Pinterest: https://www.pinterest.com/livecareer/
LiveCareer assists in creating strong and professional looking resumes. So helpful and easy to use!
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at [email protected] or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
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Thank you for trusting us with your resume; we're so happy that we are a big help to you!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/