Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is one of the best sites for resume building that I have found.
Thanks for the assistance with my resume. I really have problems with getting the right wording for each profession that employers are looking for.
Thank you for sharing your feedback and rating us five stars!
Id like to edit the physical resume more thoroughly
Thank you for sharing your feedback, Stephanie!
So easy I haven't had to do a resume for over 20 years.
Thank you for sharing your feedback and rating us five stars!
I tried another resume builder and it kept on losing my work. Finally I was frustrated and found live career.
Thank you for sharing your feedback and rating us five stars!
Great site that provides a ton of support in creating a resume!
Thank you for sharing your feedback and rating us five stars!
Excellent experience so far. The resume builder is the best.
Thank you for sharing your feedback and rating us five stars!
The guidance and ease of creating my resume was very valuable.
Thank you for sharing your feedback and rating us five stars!
Should let it be known there is a fee before people input information
Thank you, Maya, for sharing your thoughts with us, and our apologies for any misunderstanding.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Nice and easy to use with excellent job descriptions!
Thank you, Trafton, for sharing your satisfaction with us!
Nice and easy to use with excellent job descriptions!
If my resume matches me (a Catholic art teacher) with a job as manager at Home Depot, something is wrong somewhere. I would love to have some power over font style, and more color options.
We're very sorry to hear that you are unhappy with our website, Annie. We'd love to hear from you directly to find out what happened or how we can make this better for you.
When you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
Absolutely essential resume creator! Don't try to do it yourself!
Thank you for sharing your feedback and rating us five stars!
Absolutely essential resume creator! Don't try to do it yourself!
Great resume builder, easy to use and great suggestions
Thank you
Thank you for sharing your feedback and rating us five stars!
I like the fact that LiveCareer helped and gave examples to do a Resume as I have not done one in a very long time and knew that they would be different today.
Thank you for sharing your feedback and rating us five stars!
Its good than i expected lots of options for templates
Thank you for sharing your feedback and rating us five stars!
It was easy and quick. I had a great experience. The job was done for me accurately!
Thank you for sharing your feedback and rating us five stars!
I love how easy it was to build your own cover letter!
Thank you for sharing your feedback and rating us five stars!
So easy and convienant thanks for that took me only 5 minutes to make this after trying to apply for the job took over an hour so this was great!
Thank you for sharing your feedback and rating us five stars!
Quick and easy
Easier than the town bicycle i guarantee it
Thank you for sharing your feedback and rating us five stars!
It would be nice if the errors on an resume and where
These errors are.
Thank you, Theresa, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at [email protected] or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US


Thank you for sharing your feedback and rating us five stars!