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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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Knowing that this was a paid service upfront would have been nice. Of course I love the resume I just worked hard to create, so I want to download it. The fee isn't expensive but it leaves the user feeling forced and tricked.
Navigation of the site is very simple. Loved all the suggested tips while building the resume.
Thank you, Hugo, for sharing your feedback and rating us five stars!
First ever resume service with balance between input and review, product quality, and ease of editing.
Thank you for sharing your feedback and rating us five stars!
This help has made creating a resume a lot easier!
Thank you for sharing your feedback and rating us five stars!
Such an effective response to high demands for tools to deliver expected and ideal, real matters for professional growth.
Thank you for sharing your feedback and rating us five stars!
The experience was good, no complaints. It took a while to get things edited. I wasn't aware that I had to pay after spending a couple hours on the resume.
We're thrilled to hear that you enjoyed your experience with us, Megan.
Not great. They put me on a 14 day trial but neglected to tell me if the trial lapsed I would be asked to pay $30.00 plus a month AUD. I failed to see how this would benefit me.
My initial problem was that their resume template would not accept my mobile phone number with country code. As I wanted to apply for a remote position overseas. They told me that I would have to convert my resume from PDF to WORD to achieve this. I was also told that I could get a deal where I would pay AUD $5.95 a month for their services. This dramatic reduction, rather than selling me on the deal made me even more dubious about their ethics.
Our apologies for any misunderstanding, Daniel, however, all users must agree to our terms upon registration since we display this before you submit a purchase.
To clarify, all of our subscriptions are auto-renewing, as we have a continuous billing feature that charges your credit card on file after your trial expires and every month afterward unless you choose to cancel your subscription beforehand.
Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas such as the sales page, the payment information page, on the payment confirmation page and lastly on your welcoming email which confirms your 14-day trial purchase in addition to a detailed overview of your new subscription.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
Transaction process took much more than 60 seconds
Thank you, Yannick, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
Silly me, I didn't realize there was a fee. I am happy with the service though.
Thank you for sharing your feedback and for giving us a great rating.
Very nice and satisfied thank you for your help make it easy to make a resume
Thank you for sharing your feedback and for giving us a great rating.
Thoroughly enjoyed the process and its was a fantastic experience, Thank you
Thank you for sharing your feedback and rating us five stars!
Very intuitive. Great template options. So far, so good.
We appreciate you detailing your satisfaction with our builder, Meaghan!
Detailed, thorough, easy to follow and quick. I needed a resume promptly for an interview next day and this prepared me in less than an hour.
Thank you, Tamara, for sharing your satisfaction with us!
It was easy when i started seeing what employers want to see,
Thank you for sharing your feedback and rating us five stars!
Its a very informing and educating experience on how to look at a cv and how to build it
Thank you for sharing your feedback and rating us five stars!
User friendly, soo unique and amazingly awesome.
In just love your interface.
Thank you for sharing your feedback and rating us five stars!
I've used this site in the pass and was able to get a great job. Relocating so I had to come back
Thank you, Lonnie, that is just what we love to hear, please let us know if you need any help in the future.
I loved the ease of the program. I found it a seamless experience and was able to easily add or adjust information and categories to personalize it. Very fast, too!
Thank you for sharing your satisfaction with us, Elizabeth!
I need a cover letter too based on the last resume for life coach
Thank you for sharing your feedback and rating us five stars!
Description fields are so accurate and detailed, amazing
Thank you for sharing your feedback and rating us five stars!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks, Jasmine, for the feedback!
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.